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Holiday Inn Express Cardiff Bay by IHG

3.0 star property

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Photo gallery for Holiday Inn Express Cardiff Bay by IHG

Terrace/patio
Lobby
Standard Room, 1 King Bed (with Free Hot Breakfast) | Desk, laptop workspace, blackout drapes, iron/ironing board
Bar (on property)
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Laundry
  • Housekeeping
$79
includes taxes & fees
Oct 12 - Oct 13

Explore the area

View in a map
Longueil Close, Cardiff, Wales, CF10 4EE
  • Place, Cardiff Bay
    ‪13 min walk‬
  • Place, Principality Stadium
    ‪2 min drive‬
  • Place, Cardiff Castle
    ‪3 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (with Free Hot Breakfast)

Room amenity

Standard Room, 1 King Bed (with Free Hot Breakfast)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (with Free Hot Breakfast)

Room amenity

Standard Room, 2 Twin Beds (with Free Hot Breakfast)

8.0 out of 10
Very good
(21 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Accessible (with Free Hot Breakfast)

Standard Room, 2 Twin Beds, Accessible (with Free Hot Breakfast) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Twin Beds, Accessible (with Free Hot Breakfast)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed (with Free Hot Breakfast)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Double Bed (with Free Hot Breakfast)

7.0 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room (with Free Hot Breakfast)

Standard Room (with Free Hot Breakfast) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room (with Free Hot Breakfast)

7.8 out of 10
Good
(15 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (with Free Hot Breakfast)

Room amenity

Standard Room, 1 Double Bed (with Free Hot Breakfast)

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

Holiday Inn Express Cardiff Bay by IHG

3-star hotel in Butetown
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area, and a business center.
Holiday Inn Express Cardiff Bay by IHG offers 87 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center and 2 meeting rooms. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Holiday Inn Express Cardiff Bay by IHG has designated areas for smoking.

Guests are offered a complimentary buffet breakfast.
Holiday Inn Express Cardiff Bay by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room roll-in shower
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: GBP 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cardiff Bay Holiday Inn Express
Holiday Inn Express Cardiff Bay
Holiday Inn Express Hotel Cardiff Bay
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Express Cardiff Bay Wales
Holiday Inn Express Cardiff Bay Hotel
Express Cardiff By Ihg Cardiff
Holiday Inn Express Cardiff Bay
Holiday Inn Express Cardiff Bay by IHG Hotel
Holiday Inn Express Cardiff Bay an IHG Hotel
Holiday Inn Express Cardiff Bay by IHG Cardiff
Holiday Inn Express Cardiff Bay by IHG Hotel Cardiff

Reviews

Holiday Inn Express Cardiff Bay by IHG Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 412 out of 1013 reviews
Rating 8 - Good. 411 out of 1013 reviews
Rating 6 - Okay. 128 out of 1013 reviews
Rating 4 - Poor. 39 out of 1013 reviews
Rating 2 - Terrible. 23 out of 1013 reviews

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Food

Stayed 1 night in Jun 2025

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Good!

Booked an accessible room (I can stand and walk short distances). The room was “good enough” accessibility wise. No shower chair for the bathroom but at least the floor was cleaned daily… We accidentally triggered the emergency alarm and a staff member came to check we were okay, it was a false alarm but I was glad to know they do care. The breakfast on offer was okay, not much that was suitable for alternative diets (smoothies would’ve been nice), however that is pretty standard when I eat out anywhere. No where to easily refill a bottle with drinking water. The location is amazing, near Cardiff bay station, shops and restaurants at the bay and only 20 mins walk to Cardiff central. The staff were lovely, every interaction with them was kind and professional.
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely holiday inn

Lovely and quiet, very nice room clean and generous size. Food was lovely and staff were friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Julia

Liked: Amenities
All round very pleased. Staff so friendly . Nothing to much trouble and very helpful thank you
Stayed 1 night in Jun 2025

8/10 Good

Lois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great room just way to warm in room

Stayed 1 night in Jun 2025

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, good location

We arrived at 2 pm as our email prior to the stay stated this time for check in. However, the hotel only offer check in from 3 pm and our room was not ready. The reception staff member was very helpful and prioritised us so that we could Check in as soon as possible . All staff at the hotel were very friendly and kept the hotel clean and tidy. Great location by the water.
Stayed 1 night in Jun 2025

2/10 Terrible

Emma

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The air con doesn’t work. The room was far too small for 3 people as suggested (2 adults and one child). The surrounding area was not great and wouldn’t recommend for walks even c
Stayed 1 night in May 2025

8/10 Good

Pauline

Stayed 2 nights in Jun 2025

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An overnight stay, as we were attending a funeral. Room simple but OK, apart from no way to cool the room. Extremely uncomfortable night. Breakfast quite good.
Stayed 1 night in Jun 2025

2/10 Terrible

Saeeda

Im not happy . Hotels.com advertised property as Air conditioning. But there waa no air conditioning. Especially during the night it was too hot. Description should have matched desc. This is mis selling. Another disappointment was that there was no free drinking water available. 3 star hotels have free bottled water. Holiday inn Express always had free car parking. Not a happy experience
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Ok for a night

It was ok for a night. Bed and pillows pretty good. Room was clean. Strange sound all night - suspect the broken lift but not too bad. Breakfast was ok. Staff were polite and friendly
Stayed 1 night in Jun 2025

2/10 Terrible

jack

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Mary

Stayed 1 night in Jun 2025

10/10 Excellent

ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From walking through the door, the young man on reception was polite, explained everything and with a smile. The room was clean, tidy and the bed was comfortable. At breakfast the experience continued to be brilliant, the lady explained the way Breakfast was a buffet and where things were. Wonderful view looking out over the wharf. Food was of a high Standard. Room 114.
Stayed 1 night in Jun 2025

8/10 Good

Alec

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Only issue was that the lift was broken
Stayed 2 nights in Jun 2025

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Nigel

Business traveler
Liked: Cleanliness
Ok
Stayed 1 night in Jun 2025

10/10 Excellent

Helena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From start to finish - the staff were super helpful and friendly
Stayed 1 night in Jun 2025

8/10 Good

Renan

Stayed 1 night in May 2025

10/10 Excellent

Dariusz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to city centre and Cardiff Bay. Housekeeping doing great work.
Stayed 2 nights in May 2025

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotels.com don’t use this company

Nothing to do with holiday express the hotel looked lovely it was hotels.com that booked us in sent us confirmation and when we turned up they said there was no booking for us and they could only message hotels.com as they didn’t have a phone number for them I have tried emailing hotels.com customer service and had no reply stay away from this company anything goes wrong you can’t get hold of them
Stayed 2 nights in May 2025

6/10 Okay

Lloyd

Liked: Staff & service

Shame

Ok, pafking was first come first serve do not great. Then being charged £10 a day but cant park your car ax no spaces not great. Lift was out of action for whole visit. Air-conditioning didn't work. Location was nice. Breakfast staff and offering was brilliant. For over £200 for 2 nights wont rebook. Shame as i use Holiday Inn frequently with work in the Bath Road site.
Stayed 2 nights in May 2025

10/10 Excellent

Mollie-jayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay here Free breakfast included! Staff so kind, couldn’t do enough for you! Room was lovely. Will definitely be returning Beautiful view of the Bay
Stayed 2 nights in May 2025

10/10 Excellent

Adeyemi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Its amazing and enjoyable.
Stayed 1 night in May 2025