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Hotel Indigo Cardiff by IHG

4.0 star property

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Photo gallery for Hotel Indigo Cardiff by IHG

Exterior
Exterior
Terrace/patio
Premium bedding, in-room safe, desk, blackout drapes
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • Gym
  • Room service
  • 24/7 front desk
$107
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales, CF10 2AR
  • St. David's
    ‪2 min walk‬
  • Cardiff Castle
    ‪3 min walk‬
  • Principality Stadium
    ‪1 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Room amenity

Standard Room, 2 Twin Beds

9.8 out of 10
Exceptional
(30 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed

10.0 out of 10
Exceptional
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed

9.6 out of 10
Exceptional
(31 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(122 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout drapes

Premium Room

9.6 out of 10
Exceptional
(5 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible

9.4 out of 10
Exceptional
(8 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Queen Beds

10.0 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

Hotel Indigo Cardiff by IHG

4-star hotel in Cardiff City Centre
This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace, and 24-hour room service.
Hotel Indigo Cardiff by IHG offers 122 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This 4-star property offers access to meeting rooms and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 43 square feet (4 square meters) include conference space. This eco-certified hotel also offers a 24-hour fitness center, a rooftop terrace, and tour/ticket assistance.

Hotel Indigo Cardiff by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Lefel6 Bar and Restaurant - This steakhouse specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 18 per night); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lefel6 Bar and Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 16.95 per person
  • Nearby parking fee: GBP 18.00 per night(328 ft away; open 24 hours)
  • Rollaway bed fee: GBP 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Indigo Cardiff
Hotel Indigo Cardiff
Indigo Cardiff By Ihg Cardiff
Hotel Indigo Cardiff by IHG Hotel
Hotel Indigo Cardiff an IHG Hotel
Hotel Indigo Cardiff by IHG Cardiff
Hotel Indigo Cardiff by IHG Hotel Cardiff

Hotel Indigo Cardiff by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1101 out of 1481 reviews
Rating 8 - Good. 275 out of 1481 reviews
Rating 6 - Okay. 69 out of 1481 reviews
Rating 4 - Poor. 18 out of 1481 reviews
Rating 2 - Terrible. 18 out of 1481 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Indigo Hotel is a nice clean Hotel in the Heart of Cardiff. The Staff was great and helped us find places we wanted to eat and see.
Stayed 1 night in May 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Amy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Requested 2 extra pillows initially through a request on Expedia and then at reception. As our last stay at indigo the pillows were a little worse for wear. When I came to reception yesterday, the receptionist firstly didn’t receive the request and then shut me down immediately by saying no one but myself is here today and I can’t leave reception to get you pillows rather abruptly. Explained I would really need them for neck support she continued to repeat again and annoyed then proceeded to open cupboards and a door and said there’s nothing here and said I can’t leave the desk no one’s here but herself. The pillows were indeed as last time ball like clumps and not fit for purpose. We both have tried to sleep by evening using the duvet for support in order to sleep but had a rough uncomfortable night. We have a four hour journey and lack of sleep and neck stiffness is not ideal at all which could have been resolved by adding just two pillows requested. Shame love the hotel but will have to revert to our usual hotel in the future of our regular visits to Cardiff
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay at the Indigo when in Cardiff. Reception staff are so welcoming and helpful and the breakfasts are great.
Stayed 1 night in Jun 2025

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent central location. Staff are amazing. Rooms and bathrooms are fab. We always stay here when in Cardiff.
Stayed 1 night in May 2025

10/10 Excellent

Nicola

Traveled with group
Great location right in the city centre. Very nice hotel with lovely room and comfy bed. Fab breakfast with lots of choice. Only slight downside was as situated in town centre, the noise was the nightclub nearby was pretty loud until 3am Saturday night/Sunday morning,
Stayed 2 nights in May 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025

10/10 Excellent

Laura

Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As per normal, hotel fantastic and extremely comfortable. We would always stay if the prices weren't often too high
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location
Stayed 1 night in May 2025

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant central position for a weekend in Cardiff, close to the castle and a short walk to the theatre. Room was small but had everything we needed. Breakfast was exceptional for the size of the hotel and the staff at breakfast were great.
Stayed 2 nights in Apr 2025

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Unsatisfied

I prepaid for a room with two beds but upon arrival the hotel staff told me they only have a room with one bed available.
Stayed 1 night in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and very friendly staff.
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great time

Wonderful location in the city. Staff very friendly and can't do enough for you. Room was very comfortable with excellent shower and en suite. Breakfast had a great selection for all tastes.
Stayed 1 night in May 2025

10/10 Excellent

Guerman

Stayed 2 nights in May 2025

10/10 Excellent

Marietta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in May 2025

10/10 Excellent

Catherine, Witheridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right in the heart of the shopping area and just a quick stroll to the brewery quarter.
Stayed 1 night in May 2025

6/10 Okay

Lee

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Excellent location and good for around £120 a night but wouldn’t pay more. Buffet breakfast was excellent; super location; really friendly welcome; lovely Welsh touches in the decor everywhere. There’s no outside opening windows so corridors smell fusty and of something like shake n vac. Our room was airless. Air con turned off in night so we both woke with a headache. Bedding was clean; bed amazingly comfortable. However room was dusty in places, dirty marks on furniture and all over light switches and needed a deeper clean.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good rooms. Quick check in. Nice breakfast
Stayed 1 night in May 2025

8/10 Good

Dawn

Stayed 2 nights in May 2025

10/10 Excellent

Corneliua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience from start to finish

Great experience from start to finish . Classy rooms , a nice friendly welcome and a good location
Stayed 1 night in May 2025