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Hotel Indigo Cardiff by IHG

4.0 star property

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Photo gallery for Hotel Indigo Cardiff by IHG

Exterior
2 bars/lounges
Exterior
View from property
1 bedroom, premium bedding, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • Gym
  • Room service

Explore the area

Map
Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales, CF10 2AR
  • St. David's
    ‪2 min walk‬
  • Cardiff Castle
    ‪3 min walk‬
  • Principality Stadium
    ‪1 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Room amenity

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

1 bedroom, premium bedding, in-room safe, desk

Premium Room

  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Room amenity

Standard Room, 1 Queen Bed, Accessible

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

Hotel Indigo Cardiff by IHG

4-star hotel in Cardiff City Centre
This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace, and 24-hour room service.
Hotel Indigo Cardiff by IHG offers 122 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This 4-star property offers access to meeting rooms and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 43 square feet (4 square meters) include conference space. This eco-certified hotel also offers a 24-hour fitness center, a rooftop terrace, and tour/ticket assistance.

Hotel Indigo Cardiff by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Lefel6 Bar and Restaurant - This steakhouse specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Italian, Polish, Portuguese, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 18 per night); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lefel6 Bar and Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 16.95 per person
  • Nearby parking fee: GBP 18.00 per night(328 ft away; open 24 hours)
  • Rollaway bed fee: GBP 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Indigo Cardiff
Hotel Indigo Cardiff
Indigo Cardiff By Ihg Cardiff
Hotel Indigo Cardiff by IHG Hotel
Hotel Indigo Cardiff an IHG Hotel
Hotel Indigo Cardiff by IHG Cardiff
Hotel Indigo Cardiff by IHG Hotel Cardiff

Hotel Indigo Cardiff by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1000 out of 1341 reviews
Rating 8 - Good. 245 out of 1341 reviews
Rating 6 - Okay. 65 out of 1341 reviews
Rating 4 - Poor. 15 out of 1341 reviews
Rating 2 - Terrible. 16 out of 1341 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top option for a stay in Cardiff

Comfortable beds and good showers. Great location just off Queen St. Easy walking distance to many great restaurants and bars and the shopping centres. Parking available very close to the hotel with a very good discount for guests. Reception staff extremely friendly and helpful. Decent breakfast with good and frienedly service.
Stayed 2 nights in Mar 2025

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 8 nights in Feb 2025

8/10 Good

Valerie

Stayed 1 night in Mar 2025

10/10 Excellent

Basriah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff - attentive and welcoming
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Chris

Stayed 1 night in Mar 2025

6/10 Okay

Firman

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Not a perfect stay

Staff are very helpful and friendly. They deserve a shout out. There was an unexpected incident during my stay. Electricity went off at night and it disturbed my resting schedule. Nevertheless, your staff did everything they could to calm the customers. I can’t say my stay was perfect but it ended up not too bad when the incident came into the equation.
Stayed 1 night in Mar 2025

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean fresh and very friendly staff

We had a great stay. Lovely friendly service. Very helpful staff. Clean and fresh just what was needed for a night in Cardiff. Lovely shower. Great decor. Great value for money
Stayed 1 night in Mar 2025

8/10 Good

Arvind

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Advertising the executive room with a queen size bed. It was only a double bed.
Stayed 1 night in Mar 2025

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a lovely stay at Hotel Indigo . However their toilet facilities just off reception really need to be kept cleaner and the NCP parking code ways gives hassles .
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Jorgina

Stayed 2 nights in Mar 2025

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely wonderful- very clean and welcoming and the bed was really comfortable. Also the scent of the toiletries was beautiful. The only issue was that when I phoned about where to park, I was put through to a central office and not the hotel - so although I was told the right car park, I paid upfront online, as I was not told about the hotel code that essentially made it half price. Not the hotel’s fault just the central call office 😊
Stayed 1 night in Feb 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel, in the centre of Cardiff and very reasonable to stay, would definitely stay here again, staff we friendly and professional.
Stayed 1 night in Feb 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a lovely stay and all staff helpful and friendly. Lovely room
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, room comfort

Your go to in Cardiff

Absolutely amazing, So comfy and a few steps away from the centre of Cardiff. Shops, bars, nightlife plus Cardiff museum, Castle. Every member of staff we met were so friendly and welcoming. Rose in the Restaurant was an absolute delight. All the staff members were top notch! Rooms are designed really well, bathroom has everything needed. Bed comfy and love the comforter 💕 Hairdryer was good and saves bringing own. Plenty of tea, coffee etc and fridge has bottled water. Breakfast is very good, plenty of choice and fresh. You can order from a menu if you don’t like full English or continental. Fresh coffee on request or machine with lots of choices. The entrance is within an arcade with a few shops. If you return after 11pm you just buzz for entry. We will definitely return as it’s a gem of a hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay here for my daughter’s birthday. The staff were all friendly, professional, approachable and helpful. We stayed in a twin queen room, which was perfect. Great sized room, very clean. And we had breakfast the following morning. Plenty of choice of hot, cold and continental breakfasts with the option of having something cooked fresh for you from the available menu. We will definitely be returning, and would have no problem recommending the hotel to family and friends.
Stayed 1 night in Feb 2025

10/10 Excellent

Carola

Liked: Staff & service, amenities, property conditions & facilities
I loved the quirkiness of this hotel. It is down a little arcade (I did walk past a couple of times before I found it). The reception staff were very friendly and efficient. I did find it strange having to go out of the reception area back into the arcade to find the lifts, but it turns out the building is split into two, one side is accessed from the lift in reception, the other by the lifts in the arcade. My room was very nice and quiet. I loved the three different light settings in the bathroom. My only criticism was the bathroom radiator which needed a good clean. The breakfast was good and quickly replenished when items ran low. It is in a great position, just a few minutes walk from the castle and in the middle of the shopping area. I will definitely visit this hotel again.
Stayed 1 night in Feb 2025

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this hotel when in Cardiff. Love it
Stayed 1 night in Feb 2025

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spot on

Great location, friendly staff. Clean and comfortable. Breakfast was nice
Stayed 1 night in Feb 2025

8/10 Good

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and fantastic breakfast. Was a little nervous about this having read the reviews but there were lots of options including hot vegetarian and cold. Overall really impressed. No parking and local options expensive but we found a cheap church car park for the night. Right in the city centre so perfect location.
Stayed 1 night in Feb 2025