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Hotel Indigo Cardiff by IHG

4.0 star property

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Photo gallery for Hotel Indigo Cardiff by IHG

Terrace/patio
Exterior
Exterior
Lobby
Premium Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout drapes

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
$95
includes taxes & fees
Mar 8 - Mar 9

Explore the area

View in a map
Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales, CF10 2AR
  • Place, New Theatre
    ‪1 min walk‬
  • Place, Cardiff Castle
    ‪3 min walk‬
  • Place, Bute Park
    ‪3 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Room amenity

Standard Room, 2 Twin Beds

9.8 out of 10
Exceptional
(33 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

9.8 out of 10
Exceptional
(13 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible

9.2 out of 10
Wonderful
(9 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Queen Beds

10.0 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(137 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout drapes

Premium Room

9.6 out of 10
Exceptional
(5 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed (Up to 3 Guests)

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Queen Bed (Up to 3 Guests)

10.0 out of 10
Exceptional
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel Indigo Cardiff by IHG

4-star hotel in Cardiff City Centre
This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace, and 24-hour room service.
Hotel Indigo Cardiff by IHG offers 122 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This 4-star property offers access to meeting rooms and coworking spaces.

Wireless Internet access is complimentary. Event facilities measuring 43 square feet (4 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and tour/ticket assistance.

Hotel Indigo Cardiff by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Lefel6 Bar and Restaurant - This steakhouse specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 19 per night); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lefel6 Bar and Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 16.95 per person
  • Nearby parking fee: GBP 19.00 per night(328 ft away; open 24 hours)
  • Rollaway bed fee: GBP 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Indigo Cardiff
Hotel Indigo Cardiff
Indigo Cardiff By Ihg Cardiff
Hotel Indigo Cardiff by IHG Hotel
Hotel Indigo Cardiff an IHG Hotel
Hotel Indigo Cardiff by IHG Cardiff
Hotel Indigo Cardiff by IHG Hotel Cardiff

Hotel Indigo Cardiff by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1213 out of 1649 reviews
Rating 8 - Good. 315 out of 1649 reviews
Rating 6 - Okay. 79 out of 1649 reviews
Rating 4 - Poor. 22 out of 1649 reviews
Rating 2 - Terrible. 20 out of 1649 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

8/10 Good

daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel , helpful and happy staff , rooms cozy and well appointed
Stayed 1 night in Nov 2025

8/10 Good

Christine

Stayed 2 nights in Nov 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Nicola

Business traveler
Liked: Cleanliness, staff & service, room comfort
All good, clean, functional, little bit of class. Opaque windows as clearly an awful view otherwise! Great service, quiet, huge variety at breakfast.
Stayed 1 night in Nov 2025

6/10 Okay

Ryan

Stayed 1 night in Nov 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Lovely welcome, coffee shop, clean room comfy bed
Stayed 1 night in Nov 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities
Staff were friendly and welcoming, room was spotless and the bed was very comfortable
Stayed 1 night in Nov 2025

8/10 Good

Antony

Liked: Cleanliness, staff & service, amenities
Just the staff and the location
Stayed 2 nights in Aug 2025

8/10 Good

Natasha, Ottawa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was large and great amenities. Very clean and a great bathroom with a large walk-in shower. It was a bit of a strangely shaped room but apparently this is the norm for this hotel. It was hard to get the room warm though so was a bit cold in November. Hotel is in a good location right downtown and easy to walk around but the address is a bit strange - easy for cabs/Uber to find us for pick ups but dropped us off about a block a way every night.
Stayed 3 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right in the center of Cardiff great location great staff Lounge on the roof was fantastic easy to get to restaurants and Cardiff Castle ball very walkable
Stayed 2 nights in Oct 2025

10/10 Excellent

Ron

Stayed 1 night in Nov 2025

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great and the Breakfast was good quality.
Stayed 1 night in Nov 2025

4/10 Poor

amy

It was 4 degrees in Cardiff and our room had the A/c on for some reason. We had to request the front desk to alter to heat and it took about 2 hours to warm up. Although I booked the hotel in far ahead in August for our Nov 21st night stay we were put in an accessible room - NOT needed or requested. There were no extra blankets and the towel warmer was broken. The mattress was dipped in the center and my partner and I rolled together constantly - I guess that was one way to keep warm. When we let the staff in the morning know about the above issues she threw it back on me and said it was my fault as I had booked the accessible room!? False. Not appreciated.
Stayed 1 night in Nov 2025

10/10 Excellent

Portia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location ,clean ,breakfast,staff, all very good ,only. 1 thing the bed is very high .
Stayed 1 night in Nov 2025

10/10 Excellent

Julie

Stayed 2 nights in Nov 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a superior double room which slept 4, the room was spotless and was well furnished with good amenities. The only thing that let the room down was that there was no view out of the windows. Saying that we had a comfortable night's stay and would not hesitate to stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Traveled with group
Location was very central, staff were friendly and helpful. Breakfast was outstanding and served in a lovely rooftop restaurant. We had a great stay
Stayed 1 night in Nov 2025

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We did not have breakfast but everything from check in to check out was excellent. The showers were particularly good and rooms decorated very tastefully and very comfortable. The complementary Welshcakes in reception were a nice touch. The hotel was centrally located on Queen street, very convenient for the Castle, shopping and Principality Statium. Definately recommended and would stay again
Stayed 2 nights in Nov 2025

6/10 Okay

Mrs Caroline

Business traveler
Liked: Cleanliness, staff & service
The directions to the hotel were useless, and the picture is misleading. For anyone walking, it's impossible to recognise the hotel from this picture. It took me 20 minutes of walking around in the dark in poor weather to find the rear entrance to the arcade that the hotel is in. Please change the welcome email to say that the arcade is opposite Boots and between Monmouthshire Building Society and Hays Travel. Then I had problems with the electricity in my room which stopped working TWICE which was inconvenient. The hotel team did sort me out with a different room but they also admitted that my first room was known to have electrical problems - that's not good enough, having electricity is a basic requirement in a hotel room in 2025.
The entrance to the hotel is nothing like the photo in the description. It's between two shops in this Cardiff shopping street.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor and amenities. Great staff and service. Perfect location. All in all a great stay.
Stayed 1 night in Nov 2025

8/10 Good

Glan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was cold reported to staff and told to let Hotels.com know on here for a refund
Stayed 1 night in Oct 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Central Cardiff, clean and quiet. Very reasonable rates.
Stayed 1 night in Oct 2025

10/10 Excellent

steven

Stayed 1 night in Nov 2025

10/10 Excellent

Ozioma

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Lovely boutique decor Amazing staff
Stayed 2 nights in Sep 2025