4/10 Poor
Julia
Traveled with partner
Oct 19, 2024
Disliked: Amenities
Looks are deceiving. The property is in the middle of a housing estate which is conveniently cropped off the photo. The ‘spa’ pool is tiny (photos make this look much bigger). The outside hot tub has an extra charge of £25, which is a rip off considering the price of the rooms. I paid £145! Plus extra for breakfast. Extra charges for spa facilities are not explained up front. Couldn’t use the facilities anyway as it was full of day spa guests. I’d booked it specifically for the spa facilities but hotel didn’t seem to care that there wasn’t any space so had to sit in my room for 2 hours. You are expected to use the towel from your room also which is a bit yucky and cheap. Got charged £1.65 service charge for two drinks at the bar. Asked for that back as what’s the service for? - am basically standing at the bar waiting for my drinks- I never received it. Long wait to check in, long wait to check out. Car park full. Overflow some distance away but you get to take in the view of other people’s houses I suppose.
Restaurant is the only great thing about this place. I do recommend trying out the food but save yourself a ton of money and book in to the premier inn round the corner- at least you know what you are going to get there and it’s half the price. To be honest I’m a bit suspicious of all the 10 star reviews- if you scroll through there are some at 4 star which seem more realistic and in line with what we experienced.
Julia
Stayed 1 night in Oct 2024