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Mercure Cardiff Holland House Hotel & Spa

4.0 star property

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Photo gallery for Mercure Cardiff Holland House Hotel & Spa

Exterior
Lounge
Indoor pool
Breakfast and dinner served
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Spa
  • Bar
  • Gym
  • Breakfast available

Explore the area

Map
24-26 Newport Road, Cardiff, Wales, CF24 0DD
  • New Theatre
    ‪8 min walk‬
  • St. David's
    ‪8 min walk‬
  • Cardiff International Arena
    ‪11 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪30 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed, View

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed, View

  • 363 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Double Bed, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room, 3 Twin Beds

Classic Triple Room, 3 Twin Beds | 1 bedroom, in-room safe, desk, laptop workspace

Classic Triple Room, 3 Twin Beds

  • 250 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 2 Twin Beds, View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, View

  • 363 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double or 2 Twin Beds

Classic Twin Room, 1 Double or 2 Twin Beds | 1 bedroom, in-room safe, desk, laptop workspace

Classic Twin Room, 1 Double or 2 Twin Beds

  • 250 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Indoor pool

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  • Pool
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4.4 out of 5, Excellent, (1009)
The price is $474
per night
$569 total
includes taxes & fees
Feb 22 - Feb 23
Park Plaza Cardiff

About this property

Mercure Cardiff Holland House Hotel & Spa

4-star hotel in Cardiff City Centre
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Mercure Cardiff Holland House Hotel & Spa offers 172 accommodations with safes and coffee/tea makers. 30-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Naturel has 9 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Mercure Cardiff Holland House Hotel & Spa features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This business-friendly hotel also offers a fitness center, spa services, and multilingual staff. Parking is available onsite for a surcharge.

Mercure Cardiff Holland House Hotel & Spa is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10 AM.
Urban Bar & Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, French, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 21 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Urban Bar & Kitchen

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (32 inch wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (40 inches high)

More

  • 1 building
  • 15 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Mini-fridge

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: GBP 10.00 per person, per night
  • Spa fee: GBP 10.00 per person, per night
  • Hot tub fee: GBP 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 15 per person
  • Self parking fee: GBP 21.00 per day
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Pool access available from 6:30 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Holland Hotel Cardiff
Holland House Mercure Cardiff
Hotel Mercure Holland House Cardiff
Mercure Cardiff Holland Hotel
Mercure Cardiff Holland House
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel
Mercure Holland Hotel Cardiff
Mercure Hotel Holland House
Mercure House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Mercure Holland House Cardiff Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff

Mercure Cardiff Holland House Hotel & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 451 out of 1005 reviews
Rating 8 - Good. 292 out of 1005 reviews
Rating 6 - Okay. 124 out of 1005 reviews
Rating 4 - Poor. 82 out of 1005 reviews
Rating 2 - Terrible. 56 out of 1005 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kasanita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything from staff to the room. I will be returing back.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and close to many facilities
Stayed 2 nights in Nov 2024

8/10 Good

Dan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place, good prices. Bar service was very slow. But the staff were nice. Room was clean simple and comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean and modern bedroom. Bar area was clean but decor worn and dated. Breakfast was excellent and plenty of choice. Leisure facilities were very good but some tiles missing in the pool. Thoroughly enjoyed our stay. Thank you.
Stayed 1 night in Nov 2024

4/10 Poor

michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Charging £10 for the swimming pool when you charge is £21.00 for overnight parking and XYZ amount for the room is pretty poor... no water cups available at the spa reception.
Stayed 1 night in Nov 2024

10/10 Excellent

Sophie

Stayed 2 nights in Sep 2024

2/10 Terrible

Zac

Stayed 1 night in Oct 2024

6/10 Okay

Oleksandra

Liked: Cleanliness, staff & service
Definitely not a 4* I was happy with absence of slippers and bathrobes (expected for 4*), for the sake of being eco-friendly, but exactly same substance in all refillable bottles, for shampoo, shower gel and hand soap felt like such an ignorance of the guests, like "let's pour whatever liquid to whatever bottles, who really cares, let it be "20 in one" for them". Very far from 4* service. The matrasses also were sagged. We couldn't sleep because someone shouted very loudly till 4am and then someone (else) turned on the hoover at 6-30am. I wish the hotel cared more about noise policy. On the positive side: we were provided a complimentary spa access (which also expected to be a genuine part of 4* , but it's only available for additional payment or as a compliment ), the room was clean and spacious.

10/10 Excellent

Courtney

Stayed 1 night in Oct 2024

6/10 Okay

Sam

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Carys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jenne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay. Received an upgraded room, it was huge with complimentary treats. Be mindful if you have stayed here before that the spa is chargeable at £10 per person per day. Staff were lovely especially the lady at check-in. We have stayed here 10 times or more and always good. Spa was busy but it's half term.
Stayed 2 nights in Oct 2024

10/10 Excellent

Samuel

Stayed 1 night in Oct 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money for the location
Stayed 2 nights in Oct 2024

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Joanne

Business traveler
Disliked: Staff & service, room comfort
Had trouble getting into underground car- park after a long journey- shutter would not go up, tried ringing reception- no answer. Had to reverse out, drive round the front of the hotel, go into reception, who then manually opened shutter. Room good size, if a little chilly, put on the plug in heaters. Spotlessly clean. Unfortunately our room was next to the busy road, so noisy, could hear the lifts in use aswell. So not a great nights sleep. Will request a quieter room if we stay again. Reported the shower as was either burning hot or cold. On the positive , great location, friendly staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Nikki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

SARA

Liked: Cleanliness
Disliked: Room comfort
Handy but needs some TLC
Disappointed when found room it was for disability; no shower enclosure/bath. Asked reception for change of room after being told nothing was available we were found another room which was a lot better. Found room very noisey from traffic and lift; we were on 12th floor. Breakfast was good with friendly staff serving. Parking onsite in secure basement was good; always disappointing when have to pay but seems the way of hotels these days. Good location for our requirements Theatre & Shopping. Hotel felt a bit tired and needed updating; sound proof windows etc. Didn't use Spa but looked nice.
Stayed 2 nights in Oct 2024

8/10 Good

Amanda

Stayed 1 night in Oct 2024

6/10 Okay

Claire

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Bathroom was lovely - very very clean Reception staff were rude Rooms were nice but dated decor - the carpet did not fit the room - gap between the carpet and the wall - could see the concrete underneath. No underlay under the carpet so very hard floor
Stayed 1 night in Oct 2024

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room at only £90 a night. Comfy beds, nice bathroom, spa facilities are wonderful!
Stayed 1 night in Oct 2024

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad. Good location.
Pretty impersonal check in. No real interaction. Did not acknowledge loyal programme or status of either myself or daughter.
Stayed 1 night in Oct 2024

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024