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Mercure Newport Hotel

4.0 star property

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Photo gallery for Mercure Newport Hotel

Exterior
Reception
Breakfast, lunch and dinner served
Superior Room, 1 Double Bed (Privilege) | Egyptian cotton sheets, premium bedding, Select Comfort beds
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
$110
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
Chartist Tower, Upper Dock Street, Newport, Wales, NP201DW
  • Place, Friars Walk Newport
    ‪3 min walk‬
  • Place, Newport Cathedral
    ‪7 min walk‬
  • Place, Rodney Parade
    ‪9 min walk‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪48 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(38 reviews)
  • 178 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Twin Beds

8.6 out of 10
Excellent
(7 reviews)
  • 178 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed (Privilege)

Superior Room, 1 Double Bed (Privilege) | Egyptian cotton sheets, premium bedding, Select Comfort beds

Superior Room, 1 Double Bed (Privilege)

10.0 out of 10
Exceptional
(1 review)
  • 183 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed | Egyptian cotton sheets, premium bedding, Select Comfort beds

Junior Suite, 1 Double Bed with Sofa bed

9.4 out of 10
Exceptional
(9 reviews)
  • 398 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed, City View

City view

Standard Double Room, 1 Double Bed, City View

  • 178 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Twin Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 178 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 1 Double Bed

9.4 out of 10
Exceptional
(36 reviews)
  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Egyptian cotton sheets, premium bedding, Select Comfort beds

Standard Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Newport Hotel

4-star hotel in Newport City Centre
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
Mercure Newport Hotel offers 135 accommodations with safes and coffee/tea makers. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 50-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 2099 square feet (195 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and dry cleaning/laundry services. A total renovation of this property was completed in February 2022.

Mercure Newport Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
NP20 Bar & Kitchen - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 15 per night)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • NP20 Bar & Kitchen

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,099 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1966
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Renovated entire property - February 2022
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.95 per person
  • Nearby parking fee: GBP 15.00 per night(984 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Property is also known as

Mercure Newport Hotel Hotel
Mercure Newport Hotel Newport
Mercure Newport Hotel Hotel Newport
Mercure Newport Hotel (Opening April 2020)

Mercure Newport Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 927 reviews
Rating 8 - Good. 185 out of 927 reviews
Rating 6 - Okay. 59 out of 927 reviews
Rating 4 - Poor. 27 out of 927 reviews
Rating 2 - Terrible. 24 out of 927 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom and some furniture was tired but the junior suite had nice window sill to sit on overlooking the river. Nice few soft drinks in the fridge
Stayed 1 night in Sep 2025

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Only minor problem was waiting some time to get booked in for my room.
Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good hotel, reception a bit debatable

Hotel was great. No complaints but the reception had put people in the wrong rooms (we were a biggish party for a funeral) so when I left they told me my room hadn’t been paid for, I kept telling them the name they were saying was not me. I unfortunately was in a hurry to catch my Uber so had to pay. I 100% had paid for my 3 rooms already. Then had to message the other party and get my payment back from them.
Stayed 1 night in Aug 2025

10/10 Excellent

Karl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2025

10/10 Excellent

Huw

Stayed 1 night in Jul 2025

10/10 Excellent

Muhammad Nadir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, friendly staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Martin

Stayed 1 night in Aug 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Wonderful hotel. Room perfect and the staff amazing.
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT STAY, STAFF FANTASTIC, ROOMS COMFY
Stayed 1 night in Aug 2025

10/10 Excellent

CHERYL

Stayed 2 nights in Aug 2025

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel. Check in staff werent the friendliest and not a warm welcome and hectic. Would stay again as excellent breakfast and breakfast staff very helpful and welcoming. Food was superb. Room was top notch
Stayed 1 night in Aug 2025

10/10 Excellent

Michaela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent 🙂
Stayed 1 night in Aug 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Aug 2025

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

My wife and I had a great stay at the hotel as we were attending an event. We only slept at the hotel so can't comment on all the facilities. However our room was great.
Stayed 1 night in Aug 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we interacted with were excellent. The room and bathroom were clean and well maintained. The breakfast was tasty and the bar was great. The stay was very good value for money. I would not hesitate to stay here again if I was in Newport.
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel is amazing but reception a bit poor

We were in Wales for a funeral, quite a few rooms booked in total. I booked and paid for 3 rooms and when we left you charged me for a room saying it was outstanding but you had actually put my son in my brother in laws room who hadn’t paid yet. I had no time to argue as my Uber was waiting.
Stayed 1 night in Aug 2025

10/10 Excellent

Paris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Lovely staff, clean and comfy room. Easy to locate.
Stayed 1 night in Aug 2025

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, amenities
Reception was great, receptionists very kind and helpful.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mark

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Easy to find. Clean. Courteous staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the seamless check in and check out process. I also liked the body, shampoo & hand wash & the perfect nights sleep in the very comfortable bed. I felt safe with the camera in the lift and the scanning of your room card to activate the lift. Sitting in the sun in the roof top bar was wonderful and when I ordered my evening meal it arrived in a short space of time and was very tasty. Thank you for a lovely stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lee

Stayed 3 nights in Aug 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, staff very friendly and happy to help
Lovely clean bathroom with beautifully smelling products
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service. Great room.

I was actually super impressed with the hotel, room and time spent at the hotel on my recent stay. And I can confidently say that I’ll be back to stay here in the future. Close to both the station and town it’s perfectly located. I had a great view as well. And the room was clean and comfortable. The friendliness of the staff was also great. In terms of improvement I would suggest putting chains on the doors. I understand that the door is secure and can be locked from the inside. But there’s a psychological component of a physical chain that feels more secure. I’d also love some veggie options included in the breakfast. Some veggie sausages and mushrooms would be a great addition.
Stayed 4 nights in Aug 2025