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Novotel Cardiff Centre

4.0 star property

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Photo gallery for Novotel Cardiff Centre

Breakfast, lunch and dinner served
Bar (on property)
Exterior
Lobby
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available

Explore the area

Map
Schooner Way, Atlantic Wharf, Cardiff Bay, Cardiff, Wales, CF10 4RT
  • Cardiff International Arena
    ‪7 min walk‬
  • Principality Stadium
    ‪16 min walk‬
  • Cardiff Castle
    ‪19 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed with Sofa bed

  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed with Sofa bed

  • 301 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Lobby

Holland House Hotel Cardiff By Sunday

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.0 out of 5, Very Good, (1000)
The price is $98
per night
$118 total
includes taxes & fees
May 22 - May 23
Holland House Hotel Cardiff By Sunday

About this property

Novotel Cardiff Centre

4-star hotel in Cardiff City Centre
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Novotel Cardiff Centre offers 138 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions come with cable channels.

Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Novotel Cardiff Centre features an indoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 2259 square feet (210 square meters) include a conference center. This business-friendly hotel also offers tour/ticket assistance, a garden, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Novotel Cardiff Centre is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Elements - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured self parking on site (GBP 24 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Full-service spa
  • Health club
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Conference center (2,259 square feet of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Secured self parking fee: GBP 24.00 per night
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Novotel Cardiff Centre
Novotel Hotel Cardiff Centre
Cardiff Novotel
Hotel Accor Cardiff Centre
Novotel Cardiff Centre Hotel Cardiff
Novotel Cardiff Centre Wales
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Cardiff
Novotel Cardiff Centre Hotel Cardiff

Novotel Cardiff Centre Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 431 out of 1002 reviews
Rating 8 - Good. 294 out of 1002 reviews
Rating 6 - Okay. 157 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Ainsley

Traveled with family
Disliked: Cleanliness

Good location

Great location for Cardiff centre being a short walk away. Car park is very expensive. Drinks and food overpriced. Reception and bar staff very helpful. Gym and pool very good.
Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent made our stay very comfortable they couldn't do enough
Stayed 1 night in Feb 2025

8/10 Good

Carole

Stayed 1 night in Feb 2025

6/10 Okay

Aaron

Traveled with family
Disliked: Staff & service, property conditions & facilities

Could do with some TLC

Bit run down. All over hotel really. Shame. Had an enjoyable stay though.
Stayed 1 night in Feb 2025

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

On chatting terms with the silverfish in the room!

The located is good. We have stayed in the hotel before but this time the rooms were clean on the surface but old, tired and grubby in the corners. The bathroom smelt damp and there were silverfish. There was old black gum on the carpets. Not great.
Stayed 1 night in Jan 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Harvinder Singh

Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, room comfort
Entrance barrier to car park was broken. Bug found in bath. Heating wasn't working - replacement one offered would have done well to heat the inside of my car, let alone a hotel room. Booked an Executive Room for our Anniversary in which was no different to a normal room, maybe more floor space? No towels or robes for use of Spa. Faulty key to room. The staff however were extremely helpful but felt bad for them as we had so many issues!
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service

Quiet but basic

Quite a basic option for accommodation. Unfortunately the sofa bed our daughter was sleeping in was stained and when we complained we were offered towels to cover it with which personally I didn’t feel was a satisfactory solution. The towels also had a really odd smell, as did the shower gel / hand wash provided so it was hard to feel ‘clean’ whilst there. The room was lovely and quiet though which was a bonus
Stayed 2 nights in Jan 2025

4/10 Poor

Scott

Liked: Room comfort
Disliked: Cleanliness, staff & service

Disappointing

Was very disappointed in this hotel. We arrived at 2:45 to be told check-in wasn’t until three which I thought okay that’s fine then the room was not ready until 345 so we had 45 minutes of sitting doing nothing. There was no apology for the room, not being ready or anything That was a bit of a funky smell in the restaurant when we first walked in smell a bit like damn when we got to the room the room was nice. We spent the first night there when we run the bath. The water was green and had bits of sand or something in there was also bugs in the bedroom. They moved us to a different room which when we tried running hot water it was just warm overall, the day wasn’t the best sadly for the price that we paid I was disappointed. We did try and use the spa as much as we could and I noticed there was a nappy on the floor from the Monday until the Tuesday evening so I’m a little bit concerned about the hygiene and cleanliness of this hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Mate

Stayed 3 nights in Dec 2024

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Anna

Traveled with family
Liked: Staff & service
Room was clean , bathroom could do with upgrade. No milk in room now to make a cup of tea.
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Simone-Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really lovely large room which was much appreciated. Great location for shops, restaurants. some initial problems with parking which was quickly resolved. This was our second stay at the Novotel. Would stay again
Stayed 2 nights in Dec 2024

8/10 Good

Tyler

Traveled with family and small children
Liked: Staff & service, amenities
Decent hotel, with good breakfast. Pool and sauna were good but busy. Only downside is the rooms are not as modern as the common areas.
Stayed 1 night in Dec 2024

8/10 Good

Fuat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The hotel as nice and clean but furnitures are little bit old. Pool was great, we had great time. Hotel stuffs are kind, friendly and helpfull. We are happy and would stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024