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Novotel Cardiff Centre

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Cardiff Centre

Lobby
Breakfast, lunch and dinner served
Bar (on property)
Lobby sitting area
Bar (on property)

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Parking available
  • Spa
  • Bar
  • Gym
  • Breakfast available

Explore the area

Map
Schooner Way, Atlantic Wharf, Cardiff Bay, Cardiff, Wales, CF10 4RT
  • Cardiff International Arena
    7 min walk
  • St. David's
    14 min walk
  • New Theatre
    15 min walk
  • Cardiff (CWL-Cardiff Intl.)
    31 min drive

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed with Sofa bed

  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed with Sofa bed

  • 301 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Bar (on property)

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Pool
Spa
Pet friendly
Free WiFi
4.0 out of 5, Very Good, (1010)
The price is $76
per night
$92 total
includes taxes & fees
Jan 6 - Jan 7
Mercure Cardiff Holland House Hotel & Spa

About this property

Novotel Cardiff Centre

4-star hotel in Cardiff City Centre
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Novotel Cardiff Centre offers 138 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions come with cable channels.

Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Novotel Cardiff Centre features an indoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 2259 square feet (210 square meters) include a conference center. This business-friendly hotel also offers tour/ticket assistance, a garden, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Novotel Cardiff Centre is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Elements - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured self parking on site (GBP 10 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Full-service spa
  • Health club
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Conference center (2,259 square feet of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Secured self parking fee: GBP 10.00 per night
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Novotel Cardiff Centre
Novotel Hotel Cardiff Centre
Cardiff Novotel
Hotel Accor Cardiff Centre
Novotel Cardiff Centre Hotel Cardiff
Novotel Cardiff Centre Wales
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Cardiff
Novotel Cardiff Centre Hotel Cardiff

Novotel Cardiff Centre Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 434 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 161 out of 1004 reviews" "
Rating 4 - Poor. 82 out of 1004 reviews" "
Rating 2 - Terrible. 37 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Sarah

Liked: Cleanliness
Stayed 1 night in Sep 2024

6/10 Okay

dm

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Location was good, staff lovely but room dirty, toilet had never seen bleach and bed badly made so sheets kept coming away showing a disgusting mattress, had a sofa bed but no spare bedding for it Communal areas were lovely
Stayed 2 nights in Sep 2024

8/10 Good

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality hotel, room warm and comfortable. Lovely breakfast and very friendly and helpful breakfast staff.
Stayed 2 nights in Sep 2024

2/10 Terrible

CD

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used my last Hotels.com reward voucher and still feel i paid too much! The room was dated, broken shower, broken draws. Safe not working. Unhelpful reception staff. Wont be rushing back!
Stayed 2 nights in Sep 2024

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid and reasonable hotel for city centre
Overall, hotel is great. Good location, nice staff and good facilities. There was a slight delay in checking in and some of the facilities were temporarily closed unfortunately when we arrived.
Stayed 1 night in Sep 2024

10/10 Excellent

Neel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Sep 2024

4/10 Poor

Krista

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The gym wasn’t as advertised and had no cardio machines in at all. The bathroom absolutely stank of dirty drains.
Stayed 2 nights in Sep 2024

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

paul

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a poor experience - ignored until the staff member completed her task on the computer and then there seemed to be some communication/language barriers?. Paying £10 for parking was another negative. Positives- Rooms were clean and spacious and quiet
Stayed 1 night in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, close to Cardiff Bay Area, quiet.
Stayed 4 nights in Sep 2024

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, room and staff were lovely.
Stayed 4 nights in Sep 2024

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean comfortable room
Nice clean room. Ample parking (£10 per day), short stroll to the city centre. Handy local convenience stores and close to major road links. Would stay here again.
Stayed 1 night in Sep 2024

4/10 Poor

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service
My reservation was not accepted initially. Dirty glasses outside our room. Room smelled of cigarettes.
Stayed 1 night in Sep 2024

2/10 Terrible

Sophie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreadful stay. Sofa bed meant for my tiny daughter was riddled with fleas from previous night's dog guest - husband slept in that bed instead and woke up covered in sore fleabites. Swimming pool absolutely filthy with thick clumps of hair and dirty wet tissues surrounding the pool. Given email addresses to contact people to resolve issue but nobody has yet bothered to respond to the several emails we have sent. This review will remain unless somebody contacts us about this very serious matter.
Stayed 1 night in Sep 2024

6/10 Okay

Carl

Liked: Cleanliness, amenities
Disliked: Staff & service
About a 15 minute walk to the stadium and a 10 minute walk to the centre itself. The hotel is your standard big chain affair. The restaurant was nice and reasonably priced. The room was very clean and spacious though there was a strong smell of bleach when we entered, which I guess shows that it was clean. The main issue was the lack of hot water in the morning and the fact the staff did nothing about it apart from directing me to Expedia. Expedia were then saying they couldn’t get the hotel to engage with them about the issue. Lesson learnt, don’t stay at Novotel in the future.
Stayed 1 night in Aug 2024

10/10 Excellent

Kuk Wah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great family leisure trip while staying in Novotel Cardiff. The location is easy to access the center
Stayed 3 nights in Aug 2024

8/10 Good

aiva

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed time with family.
Stayed 2 nights in Aug 2024

10/10 Excellent

chloe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Hiren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. Good hotel with decent breakfast and pool
Stayed 1 night in Aug 2024

8/10 Good

Jueying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

E

Stayed 1 night in Aug 2024

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lady at the spa spoke very rudely to me when I didn’t realise we had to sign in and walked straight through to the spa. That wasn’t nice. But the pool and spa area was fantastic, and every other aspect of the hotel was good. I’d definitely go back. About a 10 min walk into town.
Stayed 2 nights in Aug 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable, hotel was quiet and very clean.
Stayed 1 night in Aug 2024

6/10 Okay

Tak

Traveled with family and small children
Disliked: Property conditions & facilities
Need to upgrade the facilities as I find they are quite old indeed.
Stayed 3 nights in Aug 2024