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Park Plaza Cardiff

4.0 star property

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Photo gallery for Park Plaza Cardiff

Indoor pool, sun loungers
Breakfast, lunch, dinner served; local cuisine, alfresco dining
Breakfast, lunch, dinner served; local cuisine, alfresco dining
Bar (on property)
In-room safe, desk, iron/ironing board, bed sheets

Popular amenities

  • Air conditioning

Explore the area

Map
Grey friars Road, Cardiff, Wales, CF10 3 AL
  • St. David's
    ‪3 min walk‬
  • Cardiff Castle
    ‪4 min walk‬
  • Principality Stadium
    ‪2 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View) | In-room safe, desk, iron/ironing board, bed sheets

Superior Room, 1 King Bed (Tree Line View)

9.0 out of 10
Wonderful
(16 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | In-room safe, desk, iron/ironing board, bed sheets

Executive Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 414 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, bed sheets

Superior Room

9.4 out of 10
Exceptional
(76 reviews)
  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

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About this property

Park Plaza Cardiff

4-star hotel in Cardiff City Centre
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a steam room are onsite.
Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Park Plaza Cardiff features an indoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This eco-certified hotel also offers a steam room, a terrace, and multilingual staff.

Park Plaza Cardiff is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Laguna Kitchen and Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff Park Plaza
Park Plaza Cardiff
Park Plaza Hotel Cardiff
Park Plaza Cardiff Hotel Cardiff
Park Plaza Cardiff Wales
Park Plaza Cardiff Hotel
Park Plaza Cardiff Wales
Cardiff Park Plaza
Park Plaza Cardiff Hotel
Park Plaza Cardiff Cardiff
Park Plaza Cardiff Hotel Cardiff

Park Plaza Cardiff Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1017 reviews
Rating 8 - Good. 253 out of 1017 reviews
Rating 6 - Okay. 96 out of 1017 reviews
Rating 4 - Poor. 38 out of 1017 reviews
Rating 2 - Terrible. 31 out of 1017 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, will be back.
Stayed 1 night in Apr 2025

6/10 Okay

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was cold in the hotel, very expensive to park & eat & drink. Location was great.
Stayed 2 nights in Apr 2025

10/10 Excellent

R W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay. Thank you.

Some issues in the spa on thd day we tried to use it but everything else wax lovely. Very attentive staff.
Stayed 1 night in Apr 2025

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for shopping, restaurants and local attractions. Lovely pool, lobby and bar area. Didn't try the food in the hotel so can't comment on that, the car park over the road is very expensive so it's worth looking else where to park.
Stayed 3 nights in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money base in Cardiff

Decent enough base for a stay in Cardiff. Not the nicest street but 5 min walk from area with main bars & restaurants. Very friendly & helpful staff and nice room, very good value for money.
Stayed 1 night in Apr 2025

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional on every level
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Stayed 2 nights in Apr 2025

10/10 Excellent

louise

Liked: Staff & service, property conditions & facilities, room comfort
Excellent & exceptional staff service & venue
Stayed 1 night in Apr 2025

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Jon

Traveled with family
Liked: Cleanliness, staff & service
Location was excellent. Pool was nice but hot tub full of foam. The aircon didn’t work and we couldn’t open a window so not a very comfortable nights sleep. The shampoo and soap dispensers were empty. Staff were lovely. Normally stay at the IHG Indigo in Cardiff which doesn’t have the spa but is a better option.
Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warning

Stayed in this hotel before .. lovely spa great location and never had any issues … However on this occasion I was let down by the parking … it states on their website on reception discount for NCP parking … when it came entering discount code this was not accepted and when I challenged it they advised me that match days discount is not available … which I had to pay 32.50 for 24 hour parking . There is no note of this anywhere and if I knew that I would had parked elsewhere …
Stayed 1 night in Apr 2025

4/10 Poor

Vicky

Traveled with family
Liked: Cleanliness, staff & service, amenities
Oh I'm so disappointed as this started so well! The lady who checked us in was wonderful and the room we were in (115) was nice and spacious, clean etc. The whole first impression of the hotel was really good. However it is SO noisy at night. From around 9.30/10pm there was really loud music from the surrounding clubs and bars and it totally ruined the hotel for me. I couldnt sleep at all, tried putting meditation apps, audiobooks etc on but nothing would drown out the noise. I didnt sleep until 4am when it had finished. My daughter luckily fell asleep before me but she couldn't sleep until past midnight which is not ideal for a child. We've both been completely exhausted today as a result. So disappointing. If it wasn't for the noise I would have been really pleased with this hotel. For context, I work in hospitality and am a bit of a hotel snob! Our hotel is also city centre around multiple bars but have never experienced the problem like this before.
Stayed 1 night in Apr 2025

10/10 Excellent

Isabella

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort

Lovely stay

Stayed for 1 night with my best friend and overall was a lovely stay. The only thing at fault was there had been a pair of pants left from the guests previously staying that the housekeeping hadn’t cleaned up but everything else was perfect! Staff were friendly and the pool was amazing!
Stayed 1 night in Apr 2025

10/10 Excellent

Jenna

Stayed 1 night in Apr 2025

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay will go back.
Stayed 1 night in Apr 2025

8/10 Good

simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Christopher

Stayed 1 night in Apr 2025

10/10 Excellent

Guy

Stayed 5 nights in Mar 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I got the feeling that the surrounding area was going to be reduced to rubble.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Great stay in a lovely hotel. I would advise staying in a room at rear of hotel as you’ll be listening to bass from the nightclub out the front of the hotel til 4am otherwise. Only other thing that was a bit disappointing was the buffet breakfast was luke warm
Stayed 1 night in Apr 2025

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice, clean and tidy with friendly staff. The bed was really comfortable with nice soft pillows, which is unusual for many hotels. The parking across the road was a bit expensive for 24 hours even with a discount. Its worth checking the local area for other parking options.
Stayed 1 night in Apr 2025

6/10 Okay

Michelle

Stayed 1 night in Apr 2025

10/10 Excellent

Charlie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to need some refurbishment
Stayed 1 night in Apr 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very warm welcome on arrival from reception and room was extremely clean but our allocated room was looking out onto a atrium area where you looked at other rooms and noise could be heard from outside for late into the night. Wasn’t helped by persistently flashing red light on a smoke alarm. Reported to reception on leaving although no concern offered to disruption if caused us. I may have just had a bad experience at the park plaza but I won’t stay again.
Stayed 1 night in Apr 2025