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The Coal Exchange Hotel

3.5 star property

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Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Restaurant
Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Wales Millennium Centre
    ‪6 min walk‬
  • Cardiff Bay
    ‪14 min walk‬
  • Principality Stadium
    ‪7 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪28 min drive‬

Room options

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

  • 646 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

The Coal Exchange Hotel

3.5-star hotel in Butetown
A restaurant, a bar/lounge, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Cardiff hotel also offers multilingual staff, concierge services, and room service (during limited hours).

The Coal Exchange Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM.
The Coal Exchange Hotel has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 401 out of 721 reviews
Rating 8 - Good. 180 out of 721 reviews
Rating 6 - Okay. 74 out of 721 reviews
Rating 4 - Poor. 39 out of 721 reviews
Rating 2 - Terrible. 27 out of 721 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lacey ward

Liked: Cleanliness, staff & service, property conditions & facilities
The property was like walking into a museum, it was very beautiful, a old building with a fascinating history behind it, it was stunning on the outside as well as the inside
Stayed 1 night in Jan 2025

8/10 Good

Donna

Liked: Staff & service, room comfort
Impressive building.
On arrival the hotel looks very impressive, reception was very grand and welcoming, a very friendly helpful lady on reception. On first appearance the room looks great but it wasn't as one would expect, a gathering of dust behind the bathroom door, the tiles around the sink needed a clean toothpaste/watermarks, soapscum in the bottom of the bath. Tea/coffee stain on the tv wall. Overall a bit tired. The staff at the Hotel were all great, very friendly helpful, the house keeper was very informative about the building we enjoyed talking to her about the history of the building. A great location for visiting the bay, a short walk to car parks.
Stayed 1 night in Jan 2025

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
⭐⭐⭐⭐🤩
Our stay was super, the property has so much history. We loved how the hotel offered bottled water and biscuits. The bed was very comfy
Stayed 1 night in Jan 2025

10/10 Excellent

Rich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Nice rooms. Tasty breakfast. Pleasant staff.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Room comfort
Perfect for the theatre
Stayed 1 night in Jan 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities
Historic bld great jet bath
Stayed 2 nights in Jan 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely relaxing evening in a super comfy bedroom. The bath was big enough for two people to share comfortably. The only down side was the shower had a really annoying cold drop!
Stayed 1 night in Jan 2025

2/10 Terrible

Ian

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Liked: Room comfort
Very cool decor
The decoration is amazing, the jacuzzi is super cool, the wifi and instant coffee options were very sad.
Stayed 3 nights in Dec 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Lovely stay for one night. Fantastic hotel close to the bay. Parked right outside and not too expensive. Had some drinks and a bite in the bar, delicious. Barman was superb. Will definitley stay again.
Stayed 1 night in Jan 2025

8/10 Good

Emma

Liked: Cleanliness, room comfort
Lovely hotel
Lovely stay in a beautiful hotel the rooms could do with a bit of tlc but other than that it was lovely. The bath was a great touch
Stayed 1 night in Dec 2024

8/10 Good

Ceri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful building and excellent breakfast. We came down for breakfast 15 minutes before the end and there was still lots of hot food. Very friendly staff. It is an old building, room 150 was very noisy, and we were kept up by the very noisy pipes from our room and the surrounding rooms. But all was forgiven due to the amazing shower and fantastic breakfast. We'll definitely stay again...with ear plugs.
Stayed 1 night in Dec 2024

8/10 Good

Georgina

Traveled with family
Liked: Staff & service
Alright
It was okay for 2 nights in Cardiff but a little rough around the edges, the bathroom wasn’t clean and there were tobacco leaves on the dresser, not to mention a rip in the bedsheets, so better cleanliness is needed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We were attending a show and this hotel was within walking distance. The hotel was grand and comfortable. It was clear to us that the fabric of the building is tiring and lacks some facilities. The staff were all excellent - friendly, polite, hospitable, warm, helpful. The bar was excellent; we didn’t have dinner. Breakfast was ok (plates were cold). In short - lived it - but perhaps needs some major investment
Stayed 1 night in Dec 2024

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Unique decor
Stayed 1 night in Dec 2024

10/10 Excellent

Jay

Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Stayed 1 night in Dec 2024