See all properties

The Coal Exchange Hotel

Property class: 3.5

Choose dates to view prices

Photo gallery for The Coal Exchange Hotel

Unclassified image, 1 of 36, button
Unclassified image, 2 of 36, button
Unclassified image, 3 of 36, button
Unclassified image, 4 of 36, button
Unclassified image, 5 of 36, button

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Bar
  • Room service
  • Housekeeping
The current price is $93
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Double Room

A neatly made bed with a wooden headboard, a bedside table with a lamp, and a large mirror on the wall.

Standard Double Room

7.8 out of 10
Good
(17 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

A hotel room with two beds, a large ornate mirror, a wall-mounted decorative piece, and a desk with a chair.

Family Room

  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Room

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Room

Triple Room

7.8 out of 10
Good
(8 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Room

Triple Room, Accessible

7.4 out of 10
Good
(6 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Room

Quadruple Room

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

Room

King Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard King Room with Shower

Room

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

A grand staircase with a chandelier, flanked by columns and statues, leading to a room with a mural on the ceiling.
The Angel Hotel
Cardiff City Centre
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.1 out of 5, Very good, 3,416 reviews
The Angel Hotel

About this property

The Coal Exchange Hotel

3.5-star hotel in Butetown
A restaurant, a bar/lounge, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Cardiff hotel also offers multilingual staff, concierge services, and room service (during limited hours).

The Coal Exchange Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM.
The Coal Exchange Hotel has a restaurant on site.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.50 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 14.50 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

The Coal Exchange Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 499 out of 967 reviews
Rating 8 - Good. 234 out of 967 reviews
Rating 6 - Okay. 127 out of 967 reviews
Rating 4 - Poor. 61 out of 967 reviews
Rating 2 - Terrible. 46 out of 967 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cosy hotel with lots of character and charm, close to everything you need.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
To stay at a place of such Historical Significance was fantastic
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Well looked after by staff and great location for our plans
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Great looking hotel. Little bit dusty though
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Ideally placed for a visit to the Bay
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Older property but very interesting history. Good location for the Cardiff Bay area.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like to say the hotel was something like out of a old film set really query I loved it
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room with the jacuzzi bath a definite winner
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place will be Andy.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, kind of beat up and neglected and very quirky. The bed was comfortable and staff was nice.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming and helped with our little ones. Room was clean and spacious.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with check-in and accommodating any requests we had. Breakfast was amazing, and the bartender made excellent cocktails. The history of the building itself was fascinating. Once we figured out the parking, we were very happy with our stay. We will definitely return.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff at the hotel were really friendly and very helpful with offering to store our small amount of luggage for the hours before and after our overnight stay - thank you. The breakfast was good and again here the staff were really helpful. Room was spacious and clean and air conditioning worked well. Worth the extra few steps from the Wales Millenium Centre to stay in this historic building.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Very good stayed many times
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic building, liked the cleanliness and promptness of staff to fix leak problem in the room. Nice breakfast. Lovely stay!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and room were lovely but some issues with tv and internet not working properly.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Staff were very helpful. Very disappointing breakfast we didn't go for breakfast the second day we went elsewhere
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and friendly. The room was clean and the bed was really soft and comfortable
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Everything was rather shabby. Expensive off site parking
Stayed 2 nights in Apr 2026