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The Coal Exchange Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Exterior
Restaurant
Reception
Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Housekeeping
  • Free WiFi

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Mermaid Quay
    4 min walk
  • Wales Millennium Centre
    6 min walk
  • Cardiff Bay Waterfront
    9 min walk
  • Cardiff (CWL-Cardiff Intl.)
    28 min drive

Room options

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

  • 646 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Future Inns Cardiff Bay

Parking included
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1572)
Future Inns Cardiff Bay

About this property

The Coal Exchange Hotel

3.5-star hotel in Butetown
A restaurant, a bar/lounge, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Cardiff hotel also offers multilingual staff, concierge services, and room service (during limited hours).

The Coal Exchange Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM.
The Coal Exchange Hotel has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 12.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 356 out of 635 reviews" "
Rating 8 - Good. 158 out of 635 reviews" "
Rating 6 - Okay. 62 out of 635 reviews" "
Rating 4 - Poor. 35 out of 635 reviews" "
Rating 2 - Terrible. 24 out of 635 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Room comfort
There were 3 fans in the room because they knew the aircon wasn’t working, couldn’t open the window because there was no safety for the children despite it being a family room and it felt like the heating was on full blast - very uncomfortable night’s sleep.
Stayed 1 night in Aug 2024

10/10 Excellent

Briadee

Stayed 1 night in Aug 2024

2/10 Terrible

David

Stayed 1 night in Aug 2024

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful breakfast
Stayed 1 night in Aug 2024

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice. Corridors are a bit maze like and dark. Room was adequate, bed and linen was good. Staff on desk were polite. When we came back from tve city late having been drenched through with the rain, the staff on the night desk were lovely and fetched us some warm towels which were gladly appreciated.
Stayed 1 night in Aug 2024

2/10 Terrible

Rhys

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant staff ..rooms good and clean ,the spa bath is amazing!
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel stay
Amazing room for a group of 4 of us! Great value for money and jacuzzi bath was a win! Would definitely recommend for a stay in Cardiff, walking distance to the bay!
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Nice enough, avoid during hotter months
A very impressive building, full of history. The staff were very helpful and friendly. Hotel decor is beautiful. Breakfast wasnt great, not much choice, dirty plates, inedible pastries. Staff in the breakfast room were really lovely though, which was only saving grace. Cardiff Bay is so close by, you would get better for your money just up the road in Wetherspoons! Room was beautifully decorated with a jacuzzi bath (we stayed in a king room) HOWEVER, do not book to stay on a warm day if you can help it. This is definitely a winter hotel. There is no air conditioning due to it being such an old building. We didnt think it would be an issue, until we attempted to sleep in probably the warmest room I have ever slept in. The fan placed in the room did little to cool the air. Window opened a crack and the fans built into the room did nothing. We found a used tea bag on the floor so wasnt checked thouroughly after last guest. Lastly, the area around the hotel is a little sketchy. If id have visited on my own or with children i wouldnt have felt safe coming back later in the evening with people hanging around on street drinking.
Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Fab stay
We had a lovely room, and the bed was so comfy it was fab. Been before, will deffo come back.
Stayed 1 night in Aug 2024

8/10 Good

Isobel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Grahame

Traveled with family
Liked: Cleanliness, staff & service
Magnificent building if not a little tired… didn’t bother me but some people may view it as a negative Rooms very large and quirkily finished/decoration… was very warm night, so air con would be nice BUT it’s an old building… Bed wasn’t the most comfortable if I’m honest but there were some huge beds in one of the two rooms our family occupied. Bathroom was large and clean, good shower and large jaccuzi bath Breakfast was nice enough but didn’t reflect some of the really positive views I read which made me decide to choose as an option for the five of us. Would stay there again if I’m in Cardiff, hence my positive review.
Stayed 1 night in Aug 2024

4/10 Poor

craig

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very Tired hotel - could be amazing
Arrived and our room was already given to another guest. We ended up in another room which must have been a reserve room as air con didn’t work (it was covered over by paper - see image) no shower curtain and was run down. Gorgeous building but very very tired. The breakfast was excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the jacuzzi bath
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midweek Stay
For the price it was ok. However we were somewhat taken aback by aspects of the interior design…particularly in the bedroom.
Stayed 1 night in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

FT

Business traveler
Liked: Cleanliness, staff & service, room comfort
Hotel building in desperate need of renovation
Back side of hotel totally derilict. Parts of it don’t even have a roof . Very very messy on the perimeter of the hotel , it’s been like that for years .
Stayed 2 nights in Jul 2024

6/10 Okay

Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is unique as it’s a historical building which is appreciated. The bathroom and large baths are very nice. Unfortunately I feel like the service could be improved, I tried to contact the hotel on Expedia as they initially sent an information message but didn’t get any response to my questions.
Stayed 2 nights in Jul 2024

10/10 Excellent

Raju

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Aug 2024

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, we will be staying again.
Stayed 1 night in Jul 2024

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Joanna

Stayed 1 night in Jul 2024