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The Parkgate Hotel

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Parkgate Hotel

Exterior
Reception hall
Infinity pool
Exterior
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Principality Stadium
    2 min walk
  • Zerodegrees
    1 min walk
  • Cardiff Central Station
    7 min walk
  • Cardiff (CWL-Cardiff Intl.)
    42 min drive

Room options

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | In-room safe, desk, laptop workspace, free WiFi

Deluxe Junior Suite

  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

In-room safe, desk, laptop workspace, free WiFi

Standard Double or Twin Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, laptop workspace, free WiFi

Superior Double Room

  • 366 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, desk, laptop workspace, free WiFi

Deluxe Suite

  • 710 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, desk, laptop workspace, free WiFi

Luxury Suite

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | In-room safe, desk, laptop workspace, free WiFi

Deluxe Double or Twin Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | In-room safe, desk, laptop workspace, free WiFi

Superior Suite

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

In-room safe, desk, laptop workspace, free WiFi

Double Room

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Cardiff Marriott Hotel

Free WiFi
Restaurant
Air conditioning
Gym
4.4 out of 5, Excellent, (1007)
The price is $70
per night
$84 total
includes taxes & fees
Jan 12 - Jan 13
Cardiff Marriott Hotel

About this property

The Parkgate Hotel

4-star hotel in Cardiff City Centre
A full-service spa, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Change of towels is available on request.
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel features a full-service spa and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This eco-certified hotel also offers dry cleaning/laundry services, a front-desk safe, and an elevator.

The Parkgate Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (44 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 28.00 for adults and GBP 14.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1211 out of 1590 reviews" "
Rating 8 - Good. 216 out of 1590 reviews" "
Rating 6 - Okay. 97 out of 1590 reviews" "
Rating 4 - Poor. 35 out of 1590 reviews" "
Rating 2 - Terrible. 31 out of 1590 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

c

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Stunning
It's always a pleasure staying at the Parkgate Hotel. We only had 1 hiccup and that's Room Service wasn't available on the app Thursday and Saturday night, the app said "location not taking orders at this time". This wasn't the fault of the hotel itself just an IT error. The rooms are beautiful, clean and comfortable. The staff are simply amazing and always do their best to help you if need be. We had an upgrade to the Tower Suite on Thursday night which was simply stunning!! We have been working our way around the hotel, in different rooms and suites...the Tower Suite did NOT fail to impress. We will be back this weekend for our weekly date night.
Stayed 1 night in Sep 2024

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Fabienne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
We loved our stay at The Parkgate. The hotel is well located, comfortable, stylish, breakfast was delicious with lots of local produce, the staff could not be more helpful. Highly recommend!
Stayed 1 night in Sep 2024

6/10 Okay

Lee

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good location. Emailed well in advance to request nice view for anniversary. Given pokey room with tiny window and dreadful view but got moved when we pushed. No availibility for Expedia gold upgrade. Breakfast was good choice but tasted mediocre, dry pastries, bland food. Room had lovely rain shower and really comfy bed.
Stayed 1 night in Sep 2024

10/10 Excellent

Sheila

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel
Extremely comfortable
Stayed 1 night in Sep 2024

2/10 Terrible

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All fine apart from access and lack of parking. Had to come by car and informed by desk that nearest parking was a ten minute walk away at station. Warned that closer NCP car park not safe and not recommend. Suspect will receive a ticket as inadvertently drove to front door. Council really should help hotel to sort this out.
Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service .. Always a pleasure with central location on top.
Stayed 1 night in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were incredible! Staff was friendly and accommodating. Only surprise was learning the thermal spa was closed for the week, which I was not aware of when I booked (and was a consideration for booking). Nevertheless, a wonderful experience!
Stayed 4 nights in Sep 2024

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Front desk/reception staff very informative, kind,welcoming and helpful.
Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a great breakfast
Stayed 1 night in Sep 2024

10/10 Excellent

Gerwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but a shame to find out the spa is having a refurb. Surely this is something you should be made aware before booking
Stayed 1 night in Sep 2024

10/10 Excellent

Dharmesh, Birmingham

Stayed 1 night in Aug 2024

10/10 Excellent

Dafydd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with excellent facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Chukwuma

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sloppy customer service
I turned up and there was no room to stay in. I had to go to the indigo across the town centre. I was told I would be contacted to apologise / review. I have still heard nothing. Shocking service!!
Stayed 1 night in Sep 2024

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of Cardiff.
Stayed 1 night in Sep 2024

2/10 Terrible

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Appalling behaviour from security
Hotel room fine and reception staff gave me slightly earlier check in. Bar staff and security were absolutely appalling! We had a wedding party with everyone having a booked room for 1, 2 or 3 nights stay. Security told us we were not allowed to use the hotel bar and wanted us to leave, they caused stress and upset to the bride and groom and other members of family. After 1+ hour of being told we had to leave and being spoken to like dirt with no explanation as to why, after speaking to hotel manager we were allowed to stay all the while getting hostile attitude from security at the hotel. Would never stay here again based on this experience.
Stayed 1 night in Sep 2024

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2024

10/10 Excellent

Kardo

Traveled with family
Walking distance from train station central to everything
Stayed 3 nights in Sep 2024

10/10 Excellent

Eduard

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Seoksang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Morag

Disliked: Staff & service, amenities, property conditions & facilities
Incorrect/incomplete info prior to booking. Poor customer service. Cold food at breakfast both mornings ! Wouldn’t stay there again, there are better choices and at a cheaper price!
Stayed 2 nights in Sep 2024

6/10 Okay

Ross

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To charge guests to use the pool facilities £40 each leaves a sour taste - and the breakfast was patchy
Stayed 1 night in Sep 2024