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The Parkgate Hotel

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Parkgate Hotel

Exterior
Reception hall
Infinity pool
Exterior
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk

Explore the area

Map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Principality Stadium
    2 min walk
  • St. David's Hall
    4 min walk
  • Cardiff Castle
    5 min walk
  • Cardiff (CWL-Cardiff Intl.)
    34 min drive

Room options

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | In-room safe, desk, laptop workspace, free WiFi

Deluxe Junior Suite

  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

In-room safe, desk, laptop workspace, free WiFi

Standard Double or Twin Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, laptop workspace, free WiFi

Superior Double Room

  • 366 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, desk, laptop workspace, free WiFi

Deluxe Suite

  • 710 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, desk, laptop workspace, free WiFi

Luxury Suite

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | In-room safe, desk, laptop workspace, free WiFi

Deluxe Double or Twin Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | In-room safe, desk, laptop workspace, free WiFi

Superior Suite

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

In-room safe, desk, laptop workspace, free WiFi

Double Room

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

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Restaurant
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4.4 out of 5, Excellent, (1064)
The price is $140
per night
$169 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

The Parkgate Hotel

4-star hotel in Cardiff City Centre
A full-service spa, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Change of towels is available on request.
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel features a full-service spa and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This eco-certified hotel also offers dry cleaning/laundry services, a front-desk safe, and an elevator.

The Parkgate Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (44 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 28.00 for adults and GBP 14.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1177 out of 1546 reviews" "
Rating 8 - Good. 210 out of 1546 reviews" "
Rating 6 - Okay. 93 out of 1546 reviews" "
Rating 4 - Poor. 34 out of 1546 reviews" "
Rating 2 - Terrible. 32 out of 1546 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Stayed 1 night in Aug 2024

6/10 Okay

Mansoor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This Property has undergone remodeling recently, nicely appointed room but small as usual in the UK, The one big think which the Management has to seriously reconsider is why charging in-house guest a fee to use the wet area (swimming pool, Jacuzzi.....etc.)? I find it very awkward and not in line with the Majority of Hotels around the world which gives free access to the Hotel's Facilities!!! Restaurant Prices are over the top and I had to request for things which supposed to be in the room like luggage Rack and others. Will Probably not stay here in the Future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure
Another wonderful stay at the Parkgate Hotel. I feel like somewhat of a fraud as we've never had a bad experience, and it's our favourite location in the city. The front desk held onto our luggage, which was a great help. So we did some last-minute shopping and enjoyed the last of our morning. We always play a game of "What room will it be this time?" as we work our way around the hotel in different rooms and suites. Everything is always perfect and always a pleasure to visit. (YES... we are coming back on the 30th August) We simply cannoy stay away Thank you all 😀
Stayed 1 night in Aug 2024

8/10 Good

Ceri

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated hotel in the old post office building with lovely decor. Clean hotel with friendly, helpful staff. Nicely appointed rooms with very comfortable bed. We had pre drinks in the hotel bar nice atomoshere with good choice of cocktails. Extremely busy at breakfast we didnt have to wait long for a table however we had wait for the food to be replenished and some of the hot food was cold. Staff tried their best and were apologetic. There was an allergy station with separate toaster but very limited choice. Perhaps timed slots would help when the hotel is at capacity?
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel and location but extras are pricey
Overall really nice property, great location right in the centre 5 minutes from train station and main shopping areas. One of baggage porter/bell hops working on the 25th who is one of the first points of contact for many (organising queues/sorting the lifts) is incredibly rude, bossy, abrupt and came across quite aggressive completely unprovoked. To the point I had to say something back. He apologised for the way he spoke later on. This isn’t the customer service you expect, he simply shouldn’t be in that customer facing role. The room was £143. This didn’t include access to the pool and didn’t include any breakfast. Breakfast was an additional 20 each with spa access £40 each. Being so close to the centre we opted for a lovely breakfast in one of the arcades. Lovely hotel, just a shame about the baggage man and the pricey extras, especially the spa which are usually included l.
Stayed 1 night in Aug 2024

10/10 Excellent

Sasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely stay at parkgate hotel! Lovely room, all amenities provided with friendly staff, especially loved the robes! Overall a great stay in Cardiff, celebrating my birthday😌
Stayed 1 night in Aug 2024

10/10 Excellent

Noah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant staff- helpful friendly polite, great location walking distance to everything you need. Spa and hotel restaurant are lovely aswell. Great and luxury place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. This is our second stay. Rooms very lovely, very clean and with nice little touches such as individual toiletries, bathrobes, bottles of water and plenty of tea/coffee and biscuits. Beds and pillows very comfortable and the rooms were really well soundproofed, we couldn’t hear people in the corridors at all. Bit of a queue for breakfast but is was classed as the busy time, 9.45. Plenty of choice for hot and cold breakfast items. Could do with more coffee machines as the queue was really long. Great location, minutes from the city centre. We didn’t use the closest NCP car park as they wanted £32 for 24 hours. We parked in the railway station car park for £13.90 and it was less than 5 minutes walk.
Stayed 1 night in Aug 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the heart of the city
Lovely, comfortable hotel in the heart of the city. We will certainly be back.
Stayed 1 night in Aug 2024

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Arlene

Stayed 1 night in Aug 2024

10/10 Excellent

Nilam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in, we were two hours early! Just after check-in, I received a text letting me know that the room was ready, but we'd just chanced it! Lovely room, very comfortable bed.
Stayed 1 night in Aug 2024

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Stayed in room 521, very clean hotel however due to the wind, something kept banging outside (window, door?). We didnt go to the pool or wasnt asked about leisure facilities at reception. Heard it was 30 pound to use pool therefore we will never pay that.
Stayed 1 night in Aug 2024

10/10 Excellent

Serena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short worth it stay
Stayed 1 night in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Joanne

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Lovely hotel perfectly situated for the stadium. Comfortable room with a nice shower. Great self service breakfast which caters for all tastes.
Stayed 2 nights in Aug 2024

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Lucy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Bryony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024