See all properties

The Parkgate Hotel

4.0 star property

Choose dates to view prices

Photo gallery for The Parkgate Hotel

Exterior
Infinity pool
Reception hall
Bar (on property)
Reception hall

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
$136
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Place, Cardiff Castle
    ‪5 min walk‬
  • Place, Cardiff University
    ‪15 min walk‬
  • Place, Principality Stadium
    ‪1 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Double Room

1 bedroom, in-room safe, laptop workspace, free WiFi

Double Room

9.6 out of 10
Exceptional
(63 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

1 bedroom, in-room safe, laptop workspace, free WiFi

Standard Double or Twin Room

9.4 out of 10
Exceptional
(24 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, in-room safe, laptop workspace, free WiFi

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(25 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | 1 bedroom, in-room safe, laptop workspace, free WiFi

Deluxe Junior Suite

9.2 out of 10
Wonderful
(19 reviews)
  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite | 1 bedroom, in-room safe, laptop workspace, free WiFi

Superior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, in-room safe, laptop workspace, free WiFi

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite | 1 bedroom, in-room safe, laptop workspace, free WiFi

Luxury Suite

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, in-room safe, laptop workspace, free WiFi

Superior Double Room

  • 366 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, laptop workspace, free WiFi

Deluxe Twin Room

9.6 out of 10
Exceptional
(4 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

Junior Suite

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool, sun loungers
Park Plaza Cardiff
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,009 reviews
Park Plaza Cardiff

About this property

The Parkgate Hotel

4-star hotel in Cardiff City Centre
A full-service spa, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Change of towels is available on request.
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel features a full-service spa and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This eco-certified hotel also offers dry cleaning/laundry services and a front-desk safe.

The Parkgate Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 28.00 for adults and GBP 14.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

Reviews

The Parkgate Hotel Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 1350 out of 1754 reviews
Rating 8 - Good. 234 out of 1754 reviews
Rating 6 - Okay. 109 out of 1754 reviews
Rating 4 - Poor. 36 out of 1754 reviews
Rating 2 - Terrible. 25 out of 1754 reviews

Reviews

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this property. The bed was super comfortable. Location great although you cannot pull up outside. Breakfast was very good with attentive staff. In fact all staff we encountered were super friendly. The only negative for me was, like so many other hotels, the lighting was not great in the room making it difficult to do hair or makeup. Plus no shelf/dressing table area even though room was spacious. Would definitely stay again and happily recommend to others.
Stayed 1 night in Jul 2025

10/10 Excellent

Emma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely hotel. The most comfortable sleep in ages. Lovely products.
Stayed 1 night in Jul 2025

10/10 Excellent

Damon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with lovely staff, thank you so much
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2025

10/10 Excellent

Alison

Stayed 1 night in Jul 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very convenient for the principality stadium, two seconds walk. Rooms were lovely and spacious, beds were comfy and shower was really nice. Breakfast was ok, wasn’t the best but wasn’t the worst and no one to greet You on the door so didn’t know what the process was. Front desk staff were lovely, they were willing to let us check in early as we had a concert to go to and wanted time to get ready, we ended up arriving after check in but they were happy for us to check out later after having a quick word. We didn’t use the facilities (hydro pool) as there was an extra charge which I think was about £40 for 90 mins. No parking near the hotel, we had To park in the John Lewis car park which was £30 for 24 hours and about a 7-10 min walk. Also you can’t pull up in front of the hotel as it’s a bus gate, obvs not the hotels fault but just something to be aware off. Surrounding area was a good location, right in the centre about a street away from all the clubs/ pubs so only a mins walk away but wasn’t loud inside the hotel which was good. Shopping on your doorstep, everything you need within walking distance. All in all lovely hotel and good choice if you’re going to the stadium / going out, I would stay there again.
Stayed 1 night in Jun 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First visit to Cardiff

Brilliant location near the train station and city centre. Great court yard for drinks etc. Concierge excellent with places to visit in the area. Staff were very attentive and professional. Lovely Elmis products in bathroom
Stayed 1 night in Jul 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Denva, Tresaith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy and staff were very helpful. The room was excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. Staff were so friendly and helpful. Room was as beautiful clean and spacious. Would definitely recommend
Stayed 1 night in Jul 2025

10/10 Excellent

Rhian, maesycwmmer

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a room and what gorgeous food we had in the restaurant, we were made to feel very special and I cannot wait to come here again
The Tower suite
Lobster Thermidor
Stayed 1 night in Jul 2025

8/10 Good

Patrick

Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located within easy walking distance of Cardiff castle, bars, restaurants, shopping etc
Stayed 1 night in Jul 2025

10/10 Excellent

Catrin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing and we have stayed here previously, but the bar staff were very few on this occasion. We waited a considerable time before being served, which we thought might be because we had been in the terrace bar earlier in the day. However, later that evening, we sat in the main bar and waited around 15 minutes; frustrated at staff not seeming to want to even approach us we decided to leave and go to our room.
Stayed 1 night in Jul 2025

10/10 Excellent

Sunil

Stayed 1 night in Jun 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel - would have given 5 stars but was a little disappointed that the room was declared as deluxe when there was barely room around the bed. Bathroom was lovely though. Breakfast was also very good and all staff were professional.
Stayed 1 night in Jul 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Fiona

Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable hotel

lovely hotel, very friendly and helpful Staff outstanding room
Stayed 2 nights in Jun 2025