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The Parkgate Hotel

4.0 star property
VIP Access

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Photo gallery for The Parkgate Hotel

Exterior
Reception hall
Exterior
Bar (on property)
Infinity pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Principality Stadium
    ‪2 min walk‬
  • St. David's Hall
    ‪4 min walk‬
  • Cardiff Castle
    ‪5 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Junior Suite

  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Standard Double or Twin Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Twin Room

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Double Room

  • 366 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Suite

  • 710 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Luxury Suite

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Double or Twin Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Suite

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

In-room safe, laptop workspace, free WiFi, bed sheets

Double Room

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Junior Suite

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Hilton Cardiff

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (1003)
The price is $1,026
per night
$1,231 total
includes taxes & fees
Mar 15 - Mar 16
Hilton Cardiff

About this property

The Parkgate Hotel

4-star hotel in Cardiff City Centre
A full-service spa, a restaurant, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Change of towels is available on request.
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Parkgate Hotel features a full-service spa and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This eco-certified hotel also offers dry cleaning/laundry services and a front-desk safe.

The Parkgate Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 28.00 for adults and GBP 14.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1271 out of 1665 reviews
Rating 8 - Good. 224 out of 1665 reviews
Rating 6 - Okay. 102 out of 1665 reviews
Rating 4 - Poor. 37 out of 1665 reviews
Rating 2 - Terrible. 31 out of 1665 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nicola

Stayed 1 night in Oct 2024

10/10 Excellent

Siobhain

Traveled with partner
A lovely hotel to stay in and central for everything Cardiff has to offer. The staff was so friendly, polite and professional we will go back again .
Stayed 1 night in Nov 2024

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rob

Stayed 1 night in Nov 2024

10/10 Excellent

Tara

Stayed 1 night in Nov 2024

6/10 Okay

Rob

Business traveler
Stayed 2 nights in Nov 2024

10/10 Excellent

Terry

Stayed 1 night in Nov 2024

10/10 Excellent

Becky

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend treat
Ours was only a one night stay so i didnt have to catch my usual train home. Exceptional stay and are goibg to stay again. Could not fault nothing. The xmas lunch was on tbe pricey side but as a one iff was a treat. I should have mentioned to waitress that lunch although very tasty was lukewarm. No complaints from me otherwise
Stayed 1 night in Nov 2024

8/10 Good

PETER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic location, room, spa and staff. If the hotel breakfast quality, variety and coffee could be improved it would be perfect.
Stayed 2 nights in Nov 2024

10/10 Excellent

Angharad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family celebrations and rugby match
Stayed 3 nights in Nov 2024

10/10 Excellent

Angharad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family celebrations and rugby match visits
Stayed 2 nights in Nov 2024

8/10 Good

Nia

Stayed 1 night in Nov 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Stephen

Stayed 3 nights in Nov 2024

6/10 Okay

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just my access - staff exceptional
My rating overall is based purely on my experience as a disabled person using a mobility aid. The doors in corridors etc do not open both ways, doors opened towards me and I needed to use both doors. I was frequently stuck not being able to get through the door. I need to wait for other guests to come out if the lift to help. The staff are exceptionally good. Customer service is excellent. I still feel a charge for the pool on a high priced room is a bit tight. On my visit which was Sunday to Monday I was told there was no room at the pool. Which is not that good. Our booking was to use these facilities. It is a very well run hotel.
Stayed 1 night in Nov 2024

8/10 Good

L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional, quick to resolve problems when I lost my key card
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid Hotel
It was absolutely marvellous! The housekeeping ladies were so lovely and helpful, which really made our stay extra special. Definitely worth the 4-hour journey!
Stayed 2 nights in Nov 2024

10/10 Excellent

Gareth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Staff were great. Right in the middle of the city.
Stayed 1 night in Aug 2024

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in Cardiff
Stayed 2 nights in Nov 2024

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Better Place
Another wonderful evening at the Parkgate Hotel (even though it was not all for fun) We had an arranged early check-in from Richard, which was a huge blessing and very much appreciated as it was a busy weekend. We had a small plumbing issue in our room, but the staff worked quickly (as always) to have someone come look at the issue, and they were able to resolve the problem without any interruption. The rooms are always beautiful, clean and very comfortable. The Sorting Room and Bar are always a treat, and the staff work tirelessly to bring you a delicious and comfortable experience. Our children are always welcome with open arms, and they are made to feel just as special and comfortable. Simply cannot ask for anything more. I look forward to returning this coming week for my birthday and another weekend for an all girls Wicked adventure, because you can't ask for a better to celebrate life. Thank you, Parkgate
Stayed 1 night in Nov 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one night stay, lovely clean hotel, excellent breakfast. Bed very comfortable, room and bathroom spotless, good shower, staff friendly and helpful. Also great central location, really great hotel.
Stayed 1 night in Nov 2024