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The Priory Hotel and Restaurant

4.0 star property

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Photo gallery for The Priory Hotel and Restaurant

Property grounds
Terrace/patio
Deluxe Double Room | Desk, blackout drapes, iron/ironing board, free WiFi
Double Room | Living room | Flat-screen TV
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
High Street, Caerleon, Newport, Wales, NP18 1AG
  • Celtic Manor Resort Golf Club
    ‪3 min drive‬
  • International Convention Centre Wales
    ‪3 min drive‬
  • Coldra Woods
    ‪3 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪47 min drive‬

Room options

View all photos for Single Room

Single Room | Desk, blackout drapes, iron/ironing board, free WiFi

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Cosy Double

Cosy Double | Desk, blackout drapes, iron/ironing board, free WiFi

Cosy Double

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Cottage Deluxe Double ( Dog Friendly on request)

Cottage Deluxe Double ( Dog Friendly on request) | Desk, blackout drapes, iron/ironing board, free WiFi

Cottage Deluxe Double ( Dog Friendly on request)

  • Sleeps 2
  • 1 King Bed

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Exterior

Mercure Newport Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (701)
$260 nightly
The price is $260 total
includes taxes & fees
Mercure Newport Hotel

About this property

The Priory Hotel and Restaurant

4-star hotel in Caerleon
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities.
The Priory Hotel and Restaurant offers 27 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and hair dryers.

This Newport hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers a terrace, a garden, and laundry facilities. Complimentary secured self parking is available on site, along with a car charging station.

The Priory Hotel and Restaurant is a smoke-free property.

Onsite venue - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Hungarian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Priory Hotel Newport
Priory Newport
The Priory Restaurant Newport
The Priory Hotel and Restaurant Hotel
The Priory Hotel and Restaurant Newport
The Priory Hotel and Restaurant Hotel Newport

The Priory Hotel and Restaurant Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 416 out of 634 reviews
Rating 8 - Good. 158 out of 634 reviews
Rating 6 - Okay. 33 out of 634 reviews
Rating 4 - Poor. 16 out of 634 reviews
Rating 2 - Terrible. 11 out of 634 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paul Shepherd

Review of The Priory Hotel, Caerleon This was my third stay at The Priory Hotel, and it continues to be exceptional. The combination of historic charm and modern comfort makes it a standout choice in Caerleon. The rooms are simply amazing—beautifully designed, spacious, and incredibly comfortable. The beds are plush, ensuring a great night’s sleep, and the peaceful atmosphere makes it a perfect retreat. Every detail, from the furnishings to the thoughtful amenities, enhances the experience. The service is outstanding. The staff are welcoming, professional, and attentive, always making sure guests feel well taken care of. Whether checking in, dining, or asking for assistance, the hospitality is top-notch. The hotel’s ambience is both elegant and cozy, with a perfect balance of history and luxury. The recent refurbishment has made it even more inviting, enhancing the overall experience. For the quality offered, it provides great value. A few small extras, such as complimentary refreshments in the rooms, could enhance the stay even further. Having stayed three times, I can confidently say this is my go-to place in Caerleon. Whether for a relaxing getaway or a business trip, The Priory is a perfect choice. Looking forward to my next visit!
Stayed 2 nights in Feb 2025

6/10 Okay

Jonathan

Business traveler
Liked: Cleanliness

£300 pre-authorisation charge???

Travellers should be aware!!!!! This hotel pre-charges your card for £300.00 + room cost, this they claim is for if you cause damage to the room????? I have stayed in 100s of hotels and never had the hotel pre-charge for such a large amount, normally you get pre-charged around £50.00 for food charge if you want this added to your room. When questioned the manager about the large amount being pre-charged I was informed that this was because they had suffered room damage from clients, for example TV's being ripped off the wall and £300 was the normal pre-charge for hotels??? Not sure the type of clients they normally have staying, but clearly not the type of quest that I normally come across in my business trips around the country. So beware, if you stay here the pre-authorisation is extortionate, the hotel is ok, the food was good, the room is no more than fair.
Stayed 1 night in Feb 2025

8/10 Good

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The priory is a 12th century building, it has a beautiful architectural style with character and charm, set in a beautiful grounds within a short walk of the ancient Roman amphitheatre, and the Roman legion museum which are free to visit. As for the staff, they make it, friendly, helpful, a warm cheeky charm and a welcoming demeanour. We loved our 3 night stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Andrew

Stayed 1 night in Feb 2025

10/10 Excellent

Barney

Stayed 1 night in Feb 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely Place Let Down by Poorly Managed Staff

Room and grounds are excellent; staff are sparse on the ground, but friendly enough when engaged. The bar is a complete let down with poorly trained staff and at times it's too busy to for them to effectively handle. The real disappointment though was the restaurant where, despite excellent food (per reputaution) the staff once again spoiled it. Poor training and a lack of adequate siupervision/direction on a very busy saturday night service was a recipe for disaster..... Shame it could/should have been so much better!
Stayed 1 night in Feb 2025

8/10 Good

Ian

Stayed 1 night in Jan 2025

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately they are renovating the restaurant so limited menu in the bar. Also had to change lunch to another restaurant as they were drilling so too noisy. This will be finished in a few days though, and as I have stayed here before I know this is not normal and I will certainly continue to stay at the Priory and would recommend it.
Stayed 1 night in Jan 2025

10/10 Excellent

Nick

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

expensive and no milk!

It is a lovely hotel. A couple of gripes though. No-one on reception for check in or out. Very expensive drinks (£70 for 3 glasses of wine and a pint of beer!). Very lumpy pillows. And the worst - no milk only revolting vegan oat milk - why are they catering for the minority not the majority? Made the nice coffee from the coffee machine undrinkable and I really need my morning coffee.
Stayed 1 night in Dec 2024

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Nicola

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great dog friendly rooms.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great stay at the priory again Thank you to the team
Stayed 3 nights in Dec 2024

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, always great value for money, highly recommend
Stayed 1 night in Nov 2024

8/10 Good

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Fantastic hotel and staff.friendly and relaxing place to stay
Stayed 1 night in Nov 2024

10/10 Excellent

Lindsay

Stayed 1 night in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

vicki

Stayed 1 night in Oct 2024

4/10 Poor

Tim

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Lovely house and grounds with lots of history, good parking although only 1 EV charger that only runs at 3KW thats if you can park by it because other less considerate guests park on the bays with non ev cars, the rooms are well appointed and clean although we were given Room 4 upstairs despite asking for a ground floor, the room smelled of cooked meat due to the kitchen extraction fans being outside the window, the bed was very uncomfortable, i ended up having to use a walking stick the next day due to a stiff back, they did move us to a ground floor room the next day to be fair but the bed was the same, breakfasts were hit and miss, the full breakfast looked good but the black pudding was an aquired taste, the hash brown or rostie whatever it was fell apart and sausages weren't very good, the continental breakfast was not comprehensive, cereals, a couple of different pasties, meat and cheese slices and pots of yoghurt if there were any left, the filter coffee is bitter, any other option costs extra, apple or orange or water only, we ordered tea which we waited 25 minutes for and gave up and left in the end.... when the heating is on the rooms are like saunas and the water is red hot... the heaters are on or off so rooms hot or cold, the bar is noisy in evenings and only sells 2 lagers and No beer but lots of wine, wouldn't stay again....
Stayed 2 nights in Oct 2024