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The Priory Hotel and Restaurant

4.0 star property

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Photo gallery for The Priory Hotel and Restaurant

Property grounds
Breakfast, lunch, dinner served; local cuisine
Terrace/patio
Front of property
Deluxe Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
High Street, Caerleon, Newport, Wales, NP18 1AG
  • Place, Caerleon Amphitheatre
    ‪4 min walk‬
  • Place, Celtic Manor Resort Golf Club
    ‪3 min drive‬
  • Place, International Convention Centre Wales
    ‪3 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪47 min drive‬

Room options

View all photos for Double Room

Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Double Room

9.2 out of 10
Wonderful
(16 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Desk, blackout drapes, iron/ironing board, free WiFi

Single Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Cosy Double

Cosy Double | Desk, blackout drapes, iron/ironing board, free WiFi

Cosy Double

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Cottage Deluxe Double ( Dog Friendly on request)

Cottage Deluxe Double ( Dog Friendly on request) | Desk, blackout drapes, iron/ironing board, free WiFi

Cottage Deluxe Double ( Dog Friendly on request)

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Room

Signature Room | Desk, blackout drapes, iron/ironing board, free WiFi

Signature Room

  • Sleeps 2
  • 1 King Bed

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About this property

The Priory Hotel and Restaurant

4-star hotel in Caerleon
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities.
The Priory Hotel and Restaurant offers 27 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and hair dryers.

This Newport hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers a terrace, a garden, and laundry facilities. Complimentary secured self parking is available on site, along with a car charging station.

The Priory Hotel and Restaurant is a smoke-free property.

Onsite venue - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Priory Hotel Newport
Priory Newport
The Priory Restaurant Newport
The Priory Hotel and Restaurant Hotel
The Priory Hotel and Restaurant Newport
The Priory Hotel and Restaurant Hotel Newport

The Priory Hotel and Restaurant Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 437 out of 663 reviews
Rating 8 - Good. 163 out of 663 reviews
Rating 6 - Okay. 35 out of 663 reviews
Rating 4 - Poor. 16 out of 663 reviews
Rating 2 - Terrible. 12 out of 663 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities

Weekend stay

Room was very hot and no air con Bed was very squeaky every time you moved. And lots of noise from adjoining rooms. Wouldn’t bother with the restaurant - which is overpriced and overrated.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel unfortunately we stayed on the hottest day of the year so the room was very hot. The hotel is lovely and air conditioned but the rooms outside aren't but they did provide a fan. All staff were really nice and friendly and the breakfast was lovely. We would definately return of in the area.
Stayed 1 night in Jul 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and the cottage we stayed in was so fabulous
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful service, freezing room, uncomfortable bed

When we arrived we were greeted by a man sitting on the sofa. He told us we could check in but didn't guide us and remained seated. I went to the terminal and because I had checked in online it told us to speak to someone on the front desk so we went back to the sofa. We were then taken to our room. On making a coffee we found two broken/ used coffee pods. We didn't see this as a problem until I used an out of date oat milk from 2024 and another from April 25. We took them down to the front desk in the envelope given to us on check in. The man on reception said he'd get it sorted. On our return to the room 40 minutes or so later this hadn't been done. My husband went back down again and he was given the coffee pods but not the milk. He rang the room an hour later saying he'd bring some up shortly but someone had to go out and get some oat milk (this was delivered in a grey milk jug). We went down for dinner. We had a lovely dinner. We decided we'd get a drink or two in the bar afterwards. So we asked the server if we could order small plated at the bag. He said he'd check and when he came back he said 'through gritted teeth they said you can order until 9pm'. Following this awful exchange we also heard an employee talking about us at the bar, complaining about us being there. We spoke to management after our stay and they offered 'to take care of us' if we returned but in my opinion this solution is not acceptable. We wont back.
Stayed 1 night in May 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, staff were helpful and breakfast/food was great. Stayed for one night in the heat wave and room was sweltering - but found a fan in the wardrobe to help.
Stayed 1 night in Jun 2025

10/10 Excellent

Shane, Bishops Stortford

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Stayed 1 night in Jun 2025

10/10 Excellent

Cennydd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed 1 night in May 2025

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely atmosphere and good service
Stayed 1 night in May 2025

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely property but very awkward check out

Lovely property with plenty on site parking. Great location in town. Customer service systems for pre-check in and check in are great, but the little bits of human interaction especially at check out felt impersonal (at best), incongruent with the rest of the experience.
Stayed 1 night in May 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Culture

Great location for walks and culture
Stayed 2 nights in Feb 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in wales

Best hotel i ever stay in. Rooms are so relaxing, grounds are beautiful. Restaurant is always top notch food. Such a great place
Stayed 1 night in Apr 2025

8/10 Good

Nigel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tim

Stayed 1 night in Mar 2025

6/10 Okay

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025