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Vale Resort

4.0 star property

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Photo gallery for Vale Resort

Exterior
Sauna, steam room, body treatments, body scrubs, facials
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Property amenity
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Hot Tub

Explore the area

Map
Hensol Park, Hensol, Pontyclun, Wales, CF72 8JY
  • The Royal Mint Experience
    ‪9 min drive‬
  • St. Fagans National Museum of History
    ‪11 min drive‬
  • Principality Stadium
    ‪19 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Twin Room, 2 Twin Beds

  • 215 sq ft
  • Resort view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Double Room

  • 215 sq ft
  • Resort view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Double Room

  • 344 sq ft
  • Golf view
  • Sleeps 2
  • 1 Double Bed

Hensol Castle Bedroom

  • Sleeps 2
  • 1 Double Bed

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Exterior

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About this property

Vale Resort

4-star Pontyclun hotel with golf course
2 restaurants, a full-service spa, and a golf course are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an indoor pool, 3 bars/lounges, and a fitness center are onsite.
Vale Resort offers 143 accommodations with safes and coffee/tea makers. A pillow menu is available. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vale Spa has 20 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Vale Resort features a golf course and outdoor tennis courts. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This family-friendly hotel also offers an indoor pool, a hot tub, and a fitness center. Onsite valet parking is complimentary.

Vale Resort is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 10 AM and on weekends between 7:30 AM and 10:30 AM.
Vale Resort has 2 restaurants serving breakfast, lunch, and dinner.
Champagne Bar - Onsite Champagne bar.
24-hour room service is available.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 18.95 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • Champagne Bar

Things to do

  • 3 outdoor tennis courts
  • 36-hole golf course
  • Children's club
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Hot tub
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.95 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Vale Pontyclun
Vale Resort Pontyclun
Vale Resort
Vale Resort Hotel
Vale Resort Pontyclun
Vale Resort Hotel Pontyclun

Vale Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 514 out of 904 reviews
Rating 8 - Good. 251 out of 904 reviews
Rating 6 - Okay. 87 out of 904 reviews
Rating 4 - Poor. 32 out of 904 reviews
Rating 2 - Terrible. 20 out of 904 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Peaceful and quiet
Stayed 2 nights in Nov 2024

6/10 Okay

Kristian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor

Our room was hour and half late for check in, I had paid extra for chocolates and wine package which wasn’t in the room. Was told to wait in the bar and they would come to find us, they didn’t. And had to find out the room was actually ready at 4pm but nobody told us
Stayed 1 night in Feb 2025

8/10 Good

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Dale

Stayed 1 night in Jan 2025

8/10 Good

caroline

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Colin

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 1 night in Jan 2025

10/10 Excellent

neil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Garry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a relaxed stay

A lovely hotel, the room was beautiful, very spacious. Spa excellent. The only negative was the bar meal, the service was not the best and errors made during order process. Otherwise a lovely stay, would recommend
Stayed 1 night in Dec 2024

10/10 Excellent

noreen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love stay. Clean room, comfy bed and great food.
Stayed 2 nights in Dec 2024

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, at a reasonable cost. Nice large room, loads of free parking, excellent gym facilities and nice food. Would happily stay again if I'm in the area.
Stayed 1 night in Dec 2024

6/10 Okay

Nigel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Incident needs resolving

I have requested the manager to contact me regarding an incident I experienced at the venue. They have my details and I am still waiting. Can you get them to call me please ?
Stayed 1 night in Nov 2024

8/10 Good

Anthony

Business traveler

Very nice hotel

Very nice hotel , gym and all facilities of a good standard.
Stayed 1 night in Dec 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A big success for a sole guest with a scooter.

My stay was excellent, from start to finish my customer service was first class. From the night porter checking me in to the receptionist taking my bag back to the car nothing was too much trouble. The service was so genuine I didn’t feel I needed to ask for anything the staff offered. From making my breakfast late because I had a flat tyre on my mobility scooter and couldn’t get to the restaurant, to calling the greenkeeper who looks after the golf buggies to try and fix the scooter tyre, to helping me get in it back in the car. My room was changed to ground floor, the porter found me a doorstop so I could drive in and out of the room. Little things to some people, a huge help to someone like me. The only down side of my day was the fact the pool area was closed for renovation. The price was not reduced and I didn’t see that until I had booked. I book the vale because of the leisure facilities. When I saw it was closed I didn’t arrive that afternoon but left it until late evening. Hopefully I can get a pass to come in for a day when it’s open again. I was glad I did come late as the South African night porter was exceptionally helpful and we chatted about rugby. It felt like the staff there were a happy family and as a guest I was one of the cousins. I am glad I went back to staying at the Vale. Well done team Vale.
Nov 23
Dinner
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome by reception staff. Ready to help and advise. Very friendly bar staff. The hotel was very clean and the room was great - plenty of space and a balcony.
Stayed 1 night in Nov 2024

10/10 Excellent

mark

Stayed 1 night in Nov 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and friendly staff. Nothing too much trouble.
Stayed 1 night in Nov 2024

10/10 Excellent

Aisake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modernly antique.
Stayed 1 night in Nov 2024

2/10 Terrible

Liam

Disliked: Staff & service, property conditions & facilities
A
Stayed 1 night in Nov 2024