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Castle View Hotel

4.0 star property

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Photo gallery for Castle View Hotel

Exterior
1 bedroom, free WiFi
Exterior
Bathroom
Standard Double Room | 1 bedroom, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

Map
16 Bridge St, Chepstow, Wales, NP16 5EZ
  • Chepstow Castle
    ‪2 min walk‬
  • Chepstow Racecourse
    ‪4 min drive‬
  • Tintern Abbey
    ‪11 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, free WiFi

Standard Double or Twin Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

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Front of property

Two Rivers, Chepstow by Marston’s Inns

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (355)
$189 nightly
The price is $189 total
includes taxes & fees
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About this property

Castle View Hotel

4-star Chepstow B&B with free weekday breakfast
This bed & breakfast features a garden, free breakfast, and free WiFi in public areas. Housekeeping is available once per stay.
Castle View Hotel offers 11 accommodations. This Chepstow bed & breakfast provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided once per stay.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.
A complimentary English breakfast is served on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free English breakfast available 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends

Conveniences

  • Guidebooks

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Food and drink

  • Restaurant dining guides

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Access methods

Access code, private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Children 17 years old and younger are not permitted at this property

Property is also known as

Woodfield House
Woodfield Accommodation
Castle View Hotel Chepstow
Castle View Hotel Bed & breakfast
Castle View Hotel Bed & breakfast Chepstow

Castle View Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 96 out of 191 reviews
Rating 8 - Good. 41 out of 191 reviews
Rating 6 - Okay. 27 out of 191 reviews
Rating 4 - Poor. 12 out of 191 reviews
Rating 2 - Terrible. 15 out of 191 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Libby-Rose

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Avoid this hotel, the room was dirty - there was a huge dent in the mattress.
Stayed 1 night in Apr 2025

10/10 Excellent

Huw

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Great location. Nice breakfast with super friendly service.
Stayed 1 night in Mar 2025

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

RODENT INFESTATION. DO NOT BOOK.

PLEASE DO NOT STAY HERE. This hotel is the worst I have ever stayed in within the UK. The room smelt musty and has not seen a lick of paint for decades. There were holes in the walls; damaged, worn carpets and rusty pipes. The door lock was loose as it was missing some screws. But the worst part was MOUSE DROPPINGS on the table where the drinking glasses are kept, and on the single bed and the towels which were in a basket on the floor. This happened overnight as we were sleeping. Don’t expect a “Castle View” if you are put in the annexe at the end of the garden. The only view you get is a fence. The walls are paper thin, and you can hear every movement from the room upstairs including a very loud extractor fan. The whole hotel is dilapidated. There is rubbish stored in corridors, like old bits of carpet and cardboard which look like they have been there for months. There is no-one to complain to as the hotel is unmanned. We complained to the lady serving breakfast, and although she apologised, she said there was nothing she could do as she was nothing to do with management. Thank goodness we were only booked for one night. We sent an email to complain, but 4 days later we have had no response. I have no idea how this hotel gets good reviews – those people didn’t stay in the room we did! I hoped to get a response from the hotel, but I have had none. I have reported the rodent infestation to the local Environmental Health department.
carpet
mouse poo
mouse poo
mouse poo
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Castle view

The hotel was convenient for the location for tourist attractions and the town. Beds were neatly made but no extra blankets. One side of king size bed was sloped and very uncomfortable and the other side springs were coming through. Very uncomfortable. Heating goes off at 8pm, room was like sleeping in a fridge. I had hardly any sleep first night as I was so cold. Inside and near the staircase and our room carpets were thread bear, covered in stains and musty smells. Our bedroom carpet was dirty, stained and threadbare and very old. Walls needed a coat of paint. Cobwebs everywhere, dead spiders too. Damp on the bathroom window seals and walls. The bathroom door was dirty and hook was breaking off the veneered wood door. Handle was dirty. Could do with updated to new carpets, painted walls, pelmets and cordless kettle and replace the 1970’s hairdryer. Replace lampshades and put pelmets around window and double glaze them. Put some extra touches like biscuits, herbal teas and small hotel toiletries. Photos on your website are not true to what’s it looks like. So glossy and inviting but we got the opposite. Very disappointing.
Stayed 2 nights in Mar 2025

2/10 Terrible

Angela

Disliked: Staff & service, property conditions & facilities

Never stay at a hotel while filming is occuring

We checked into the castle view on Friday night to find a film crew still filming The owner was there who was very disorganised and it took ages to check in No apology for the disruption the film crew caused We settled into our room and decided to go out for some food We opened our door to complete darkness and had to walk in darkness to top of the landing to put on a light on to find the film crew still filming We were rushed out of the hotel by the crew There was loads of film equipment through out the hotel which appeared to be fire risk We had stayed in this hotel before but would never returning Our booking should have been cancelled by the owners when they decided to allow a film crew to use it
Stayed 2 nights in Feb 2025

2/10 Terrible

Cameron

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Js

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Tina

Needs a bit more tender loving care

This property is accommodation only and you deal with no people. You are given a code etc. I would assume as the builders are still about that this is a work in progress if that is the case then the poor condition of the rooms can be forgiven. Apart from that it was in the perfect location for us.
Stayed 1 night in Aug 2024

4/10 Poor

vikki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Dave

Liked: Cleanliness, property conditions & facilities
A old place with some character.
Stayed 1 night in Jul 2024

4/10 Poor

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is a lovely old building. But you can see that it needs some investment. My room, the bathroom light has fallen off. In the bedroom the carpet was threadbare in parts. The skirting boards next to the bed and under the TV table were filthy. The paint was peeling off the windows. The bedding and towels, although they had been laundered had an awful musty smell. The bathroom was clean.
Stayed 3 nights in Aug 2024

8/10 Good

Alex

Liked: Room comfort

Perfect for Chepstow Castle Events

I visited Chepstow for a concert at the Castle and this hotel was the nearest hotel to the venue. It's old, homely and comfortable The contact free check in was a little worry with no text coming through in the morning, but this was sorted easily enough by phone call. The hotel is being renovated at the moment and TBH the rooms need a little love from the carpets to the bathroom. Everything is comfortable though and the location is perfect.
Stayed 2 nights in Aug 2024

2/10 Terrible

Max

Disliked: Staff & service

Needs work

The good parts: I had an acceptable sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place. Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best. I wasn't happy with the bathroom as the toilet brush was clogged and the shower didn't work. When I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left.
Stayed 1 night in Jul 2024

2/10 Terrible

Max

Disliked: Staff & service

Missing the basics

The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place. Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The toilet brush is unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left. There wasn't an apology or refund forthcoming.
Stayed 1 night in Jul 2024

2/10 Terrible

Max

Disliked: Staff & service

Room 8, not ready to be used, wrong to advertise

The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place. Unfortunately, room 8 was not up to scratch and wasn't ready to be used. During check-in I didn't receive all the codes I needed so they need to work on getting these out. The room didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The bog brush is an abject disgrace and grossly unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left. Personally, I wouldn't put someone in there if I had a guest room like that. I would take responsibility for my establishment and make sure the facilities are fully working, and I would at least apologise for the inconvenience and offer a refund. There wasn't an apology or refund forthcoming. I work in sales so I spend my time trying to solve people's problems. I'm just here on holiday trying to enjoy myself but find I've been rinsed for a room that's not fit-for-purpose. Find another place.
Stayed 1 night in Jul 2024

8/10 Good

Sid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Faisal

Too expensive

Too much money to pay for a room with no breakfast provided! and no staff on the premises where you can leave your luggage, had to screw the part where the lock goes into the door back on as it was in secure.
Stayed 3 nights in May 2024

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

sally

Stayed 1 night in May 2024

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet and comfy querky rooms. Would definitely stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Rachel

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024