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Carlisle Station Hotel, Sure Hotel Collection by BW

4.0 star property

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Photo gallery for Carlisle Station Hotel, Sure Hotel Collection by BW

Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets
Reception
Point of interest
Front of property
Pub

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Pet friendly
  • Housekeeping

Explore the area

Map
Court Square, Carlisle, England, CA1 1QY
  • Carlisle Cathedral
    ‪8 min walk‬
  • The Sands Centre
    ‪12 min walk‬
  • Carlisle Castle
    ‪13 min walk‬
  • Carlisle (CAX)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, iron/ironing board, Internet, bed sheets

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

  • Sleeps 2
  • 1 King Bed

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About this property

Carlisle Station Hotel, Sure Hotel Collection by BW

4-star Carlisle hotel walkable to Carlisle Cathedral
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space, and a 24-hour front desk are onsite.
Carlisle Station Hotel, Sure Hotel Collection by BW offers 70 accommodations with coffee/tea makers and hair dryers. 32-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 54 square feet (5 square meters) include conference space. This Victorian hotel also offers coffee/tea in a common area, express check-out, and discounted use of a nearby fitness facility. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Carlisle Station Hotel, Sure Hotel Collection by BW is a smoke-free property.

English breakfasts are available for a surcharge between 7:30 AM and 9:30 AM on weekends.
Brasserie Breakfast Room - Onsite buffet restaurant.
Main Bar - Onsite pub. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 12 per day)
  • Limited onsite parking

Food and drink

  • Weekend English breakfast available 7:30 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Brasserie Breakfast Room
  • Main Bar

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 54 square feet of conference space
  • Meeting rooms

Accessibility

  • Elevator

More

  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10 per person
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Carlisle Hallmark
Carlisle Hallmark Hotel
Hallmark Carlisle
Hallmark Carlisle Hotel
Hallmark Hotel Carlisle
Hotel Hallmark Carlisle
Hallmark Hotel Carlisle
Carlisle Sure Hotel Collection by Best Western
Carlisle Station Hotel, Sure Hotel Collection by BW Hotel
Carlisle Station Hotel, Sure Hotel Collection by BW Carlisle

Carlisle Station Hotel, Sure Hotel Collection by BW Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 250 out of 1002 reviews
Rating 8 - Good. 353 out of 1002 reviews
Rating 6 - Okay. 199 out of 1002 reviews
Rating 4 - Poor. 121 out of 1002 reviews
Rating 2 - Terrible. 79 out of 1002 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas trip
Love this hotel stayed a few times over the years nice and closeto shops straight outside from station
Stayed 2 nights in Jan 2025

4/10 Poor

Cathy

Stayed 1 night in Dec 2024

10/10 Excellent

Cleo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful friendly, cosy hotel absolutely loved it!!
Stayed 1 night in Dec 2024

8/10 Good

andrew

Liked: Staff & service, room comfort
Room great size and tidy, couple of weeks things let it down. Mold on the window frames, some paint flaking on the ceiling Dust on the tea tray But not enough to stop me coming back again Staff friendly and helpful
Stayed 1 night in Jan 2025

8/10 Good

Debbie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before & would stay again
Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Jordan

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Sharon

Stayed 1 night in Dec 2024

10/10 Excellent

KL

Liked: Staff & service, amenities, property conditions & facilities
Lovely room
Stayed 1 night in Dec 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Night Stay
Stayed here for two nights. And it met all my needs. Bed was super comfy and the room was cleaned to a high standard. There's only three things that would have made it better. 1) The shower didn't produce and hot water. 2) The Hairdryer didn't work. 3) The club music from other venues could be heard so clearly on a Saturday night until 2am, but I understant that can't be changed and didn't entierly put me off.
Stayed 2 nights in Nov 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Room was spacious and clean and had tea and coffee making facilities. The bed was very comfortable so had a great night's sleep.
Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ann

Stayed 1 night in Nov 2024

8/10 Good

Holly

Stayed 1 night in Oct 2024

6/10 Okay

Holly

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and great service
Stayed 1 night in Nov 2024

6/10 Okay

Adrian

Business traveler
Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short break
Just a one night stop over in the city. Hotel next to railway station so a good location. Generally very clean but parts of room whilst clean were a little tired. Ie bathroom could do with an upgrade, windows could be improved. My friends had breakfast and thought it was excellent but I don’t eat breakfast. I would certainly return if in the area.
Stayed 1 night in Nov 2024

8/10 Good

Kevin

Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Stayed 1 night in Nov 2024

8/10 Good

Geoffrey

Business traveler
Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Traveled with family
Carpet in our room was moth eaten. Saw one moth flying. Shower was broken. We reported it the first night. Person on duty did not offer to move us to another room or apologize. The person on duty when we checked out was much nicer and assured us it would be addressed that day. Breakfast buffet was good. Location is perfect. Just steps from the train station
Stayed 2 nights in Oct 2024