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Hyatt Vacation Club At Highlands Inn (101781786)

4.0 star property

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Photo gallery for Hyatt Vacation Club At Highlands Inn (101781786)

Enjoy a meal with a breathtaking ocean view from this dining area, featuring large windows and a warm atmosphere.
Relax by the serene pool surrounded by lush greenery and residential buildings.
Relax in a serene outdoor spa area with a hot spring, surrounded by lush greenery and ocean views.
Enjoy breathtaking ocean views from this spacious living room with a corner sofa, coffee table, and floor lamp.
Relax by the fire pit in a serene garden setting surrounded by lush greenery and ocean views.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pool
  • Housekeeping
  • Breakfast available

Explore the area

Map
120 Highlands Drive, Carmel, CA, 93923
  • Point Lobos State Natural Reserve
    ‪1 min drive‬
  • China Cove
    ‪5 min drive‬
  • Carmel Beach
    ‪9 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪17 min drive‬

Room options

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About this property

Hyatt Vacation Club At Highlands Inn (101781786)

4-star Carmel hotel close to Point Lobos State Natural Reserve
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Other amenities include a bar/lounge, a coffee shop/cafe, and WiFi in public areas.
Hyatt Vacation Club At Highlands Inn (101781786) offers 94 accommodations with fireplaces and laptop-compatible safes. Rooms open to patios. Accommodations have separate sitting areas and include desks and dining tables. Pillowtop beds feature premium bedding. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and complimentary toiletries.

This Carmel hotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is provided daily.

2 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Adeline has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hyatt Vacation Club At Highlands Inn (101781786) features 2 hot tubs and an outdoor pool. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is available for a surcharge.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This family-friendly hotel also offers spa services, a terrace, and barbecue grills. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in February 2023.

Hyatt Vacation Club At Highlands Inn (101781786) is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Hyatt Vacation Club At Highlands Inn (101781786) has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 30 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 12 to 35 for adults and USD 12 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 hot tubs
  • Children's club
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Dining table
  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Ballroom
  • Banquet hall
  • Built in 1928
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - February 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Cleaning products are eco-friendly
  • Desk
  • Fireplace
  • Heating
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The property will be renovating from July 24 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Exterior
  • Hot tub

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Valet parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 12 to 35 for adults, and USD 12 to 25 for children
  • Self parking fee: USD 30 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Hyatt Vacation Club At Highlands Inn (101781786) Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 118 reviews
Rating 8 - Good. 13 out of 118 reviews
Rating 6 - Okay. 11 out of 118 reviews
Rating 4 - Poor. 2 out of 118 reviews
Rating 2 - Terrible. 8 out of 118 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need a speedier check in process

Room was not ready at 4pm. Had to wait around a bit before it was ready. When it was ready the line was about 30 min long to check in. Then you have to go talk to the salesmen about timeshare deals to get your parking pass. Overall the room was great and service at the restaurant was alright. Only problem was slow and annoying check in process.
Stayed 1 night in Apr 2025

8/10 Good

Julie, Arcadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view is great
Stayed 1 night in Apr 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Property situated on hill side with great views.
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Stayed 2 nights in Apr 2025

10/10 Excellent

SUJI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at the Highlands - first time was 20 years ago. Always wonderful ocean views. While they are maintaining the cliffside property the rooms are showing some wear. Paint and attention to detail inside the rooms would go a long way. Dinner at Pacific’s Edge was delightful. I absolutely LOVED having the fireplace in the room and the jetted tub also great after a long day of travel and walking. Sound proofing the ceilings is completely necessary if they ever remodel as we had terrible sleep and the noise from the room above was atrocious.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kasandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff was pleasant and room was clean
Stayed 1 night in Mar 2025

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service The area and my view was amazing!
Stayed 2 nights in Mar 2025

10/10 Excellent

Veronika

Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Mindie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Yihua

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Krista

Stayed 2 nights in Mar 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and amenities
Stayed 1 night in Mar 2025

10/10 Excellent

Kaitlin

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Manali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, quiet little resort! So romantic and peaceful, would love to come back someday.
Stayed 2 nights in Feb 2025

2/10 Terrible

Alma

Did not disclose property was under construction. Did not get ocean view which was paid. View was mainly of parking lot very disappointed
Stayed 1 night in Mar 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rosemarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to come back to this property
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Ocean view!
Stayed 1 night in Jan 2025