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Hyatt Vacation Club At Highlands Inn

4.0 star property

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Photo gallery for Hyatt Vacation Club At Highlands Inn

Restaurant
Outdoor dining
Exterior
Outdoor pool, open 6:00 AM to 10:00 PM, free cabanas, pool umbrellas
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pool
  • Housekeeping
  • Breakfast available
$320
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
120 Highlands Drive, Carmel, CA, 93923
  • Place, Point Lobos State Natural Reserve
    ‪10 min walk‬
  • Place, Point Lobos Ranch
    ‪13 min walk‬
  • Place, China Cove
    ‪5 min drive‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪14 min drive‬

Room options

View all photos for Villa, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, desk

Villa, 1 Bedroom

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Villa, 1 Bedroom, 2 Bathrooms

Premium bedding, pillowtop beds, in-room safe, desk

Villa, 1 Bedroom, 2 Bathrooms

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Villa, 1 Bedroom, Mobility Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Villa, 1 Bedroom, Mobility Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms | Living area | Fireplace

Villa, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 1 Queen Sofa Bed

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About this property

Hyatt Vacation Club At Highlands Inn

4-star hotel in Carmel Highlands
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and self parking.
Hyatt Vacation Club At Highlands Inn offers 91 accommodations with fireplaces and laptop-compatible safes. Rooms open to balconies or patios. Accommodations have separate sitting areas and include desks and dining tables. Pillowtop beds feature premium bedding. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Carmel hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Cable television is provided. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hyatt Vacation Club At Highlands Inn features 2 hot tubs and an outdoor pool. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This family-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in February 2023.

Hyatt Vacation Club At Highlands Inn is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Hyatt Vacation Club At Highlands Inn has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 30 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 12 to 35 for adults and USD 12 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 hot tubs
  • Children's club
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Dining table
  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Ballroom
  • Banquet hall
  • Built in 1928
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - February 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Cleaning products are eco-friendly
  • Desk
  • Fireplace
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Valet parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 12 to 35 for adults, and USD 12 to 25 for children
  • Self parking fee: USD 30 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Hyatt Vacation Club At Highlands Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 179 reviews
Rating 8 - Good. 16 out of 179 reviews
Rating 6 - Okay. 17 out of 179 reviews
Rating 4 - Poor. 5 out of 179 reviews
Rating 2 - Terrible. 12 out of 179 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

She

Stayed 2 nights in Aug 2025

6/10 Okay

Michael

Traveled with partner
Liked: Property conditions & facilities
If you are disabled, I would not recommend this location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean
Stayed 2 nights in Aug 2025

6/10 Okay

Rachelle

Liked: Cleanliness, amenities, property conditions & facilities
Where our villa was, ocean view is partial. Would have loved it if there are more options for a partial or full ocean view since this can impose the right expectations. Checking in at 0400pm, would have expected the room to be ready but needed to wait 10-20 minutes. Dining is also disappointing since even as a guest there, there's no option for food room service - so had to drive out again, spend an hour for roundtrip to a restaurant then back. First call to guest services, nobody answered the call so had to call again to get someone to pick up the phone. Villa is spacious, clean, and felt safe around the area. It's good but not too good knowing how much was paid for a nightly stay. Doubtful about coming back here again.
Stayed 1 night in Aug 2025

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best quiet hotel

Great staff
Stayed 1 night in Aug 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with even more amazing views definitely a must stay
Stayed 1 night in Aug 2025

2/10 Terrible

Jordan

Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Amenities
Excellent location from carmel and very good service
Stayed 1 night in Aug 2025

10/10 Excellent

jing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellet view！
Stayed 1 night in Aug 2025

10/10 Excellent

Mike

Stayed 1 night in Aug 2025

8/10 Good

Charles

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aug 2025

Excellent location, excellent property - we will be back
Stayed 1 night in Aug 2025

10/10 Excellent

madalyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Amzing place uncomfortable bed

Everything was amazing. Only one complaint. For such Nice place to stay the king size bed we slept in was awful. It felt like i was sliding off rhe edge all night. There was no support when you layed down on it. I just sank in the middle.
Stayed 3 nights in Aug 2025

10/10 Excellent

Channthea

Liked: Cleanliness, staff & service, property conditions & facilities
amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

10/10 ocean views, the room is amazing with a full kitchen
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Found a diaper in the bedroom
Stayed 2 nights in Jul 2025

10/10 Excellent

Armando, Alameda

Liked: Cleanliness, property conditions & facilities
It's a nice property, nice views. I wasn't a fan of the people around us and how noisy they were. It felt like we were staying in a parking lot.
Stayed 2 nights in Jul 2025

8/10 Good

Bong

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent view
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Gorgeous views, TERRIBLE service and no wifi

Gorgeous views, the hot tub was really nice, the grounds were beautiful and the food at the bar was really nice. Check-in took 2 hours, no wifi in the room, no one came to solve it after three calls. They gave another guest our room and they walked in and our keys were no longer working, took 30 mins to solve. Terrible customer service. They have this vacation club (think new form of Time Share) and if you aren't a part of that then they just don't care about you, despite it being $760 per night!
Stayed 1 night in Jun 2025

8/10 Good

Baljinder Singh

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Jun 2025

10/10 Excellent

D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chapel Gone, but Hospitality Endures

We were married at Highlands Inn 60 years ago, thus the reason for this return. It was a most gracious and gratifying reunion. We left as excited and as happy as we did after our wedding in the chapel and reception in the room now known as Sunset Lounge. Accommodations were superb, eclipsed only by the hospitality of positively everyone with whom we dealt. Wish we had planned to stay longer.
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Amenities
Excellent in every way.
Stayed 2 nights in Jun 2025