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Carolina Belo Vacation Packages

Everything went well during my staying

Not so clean, staff were rude except Bruno! Breakfast I don’t know because I don’t want to stay there for that, disappointed! Parking never find for my car and I had to pay R$50 real per night cross the street! I don’t recommend it and I never go again!

The hotel was well maintained and staff was nice. I gave the staff a 4 star review because the remote control to the air conditioning unit in the living room did not work and we went to the front desk and the evening staff turned us away and said they would fix it when we left. So for the entire stay that unit did not work and we were there for 6 days. Breakfast was wonderful.

I booked it for my son and his girlfriend, they loved it, the sign up process is no hard but it requires using your phone. It is FaceTime checking in in the building. Very nice area

This is really hit or miss depending on which room you book. First time there for two nights we were in a superior room floor 12 and it was great, looked very new and stylish…BUT, got charged $150 a night as we only booked the day before (on Expedia). A week before it was $90 a night…I hate it when hotels do that. Also, the Wi-Fi didn’t work so we paid all that money and didn’t even have Wi-Fi…I mentioned it to the hotel and they said it was all being upgraded. They should mention no Wi-Fi access on the listing then. Second time in we booked the Luxo Queen for 1 night to save money ((19th floor) and it was awful. It’s obviously a very old apartment room that has never been modernised for many years, since it opened I’d guess. Broken door handles, scuffed dirty walls, dirty curtains, torn chairs, cover plates falling off electric switches in the bathroom, grimy internal staircase. We paid $75 a night for this mess but if we’d paid only $10 more on Expedia day of arrival we could have had the superior modern room! So I’m angry we got stitched up for over $300 for the first two nights in a room which regularly sells at $85/$90 a night and angry that they could put any customers in the old apartment rooms because they’re a mess.