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Holiday Inn Express & Suites Carson City by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Carson City by IHG

Exterior
In-room safe, desk, laptop workspace, blackout drapes
Indoor pool
In-room safe, desk, laptop workspace, blackout drapes
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

Map
4055 N Carson St, Carson City, NV, 89706
  • Carson Hot Springs
    ‪3 min drive‬
  • Carson Nugget Casino
    ‪5 min drive‬
  • Nevada State Capitol
    ‪5 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed (Additional Living Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Hampton Inn & Suites Carson City

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (1082)
The price is $169
per night
$188 total
includes taxes & fees
Apr 14 - Apr 15
Hampton Inn & Suites Carson City

About this property

Holiday Inn Express & Suites Carson City by IHG

Carson City hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
Holiday Inn Express & Suites Carson City by IHG offers 85 accommodations with safes and coffee/tea makers. 27-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Carson City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Holiday Inn Express & Suites Carson City by IHG provides a hot tub and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and laundry facilities. Complimentary uncovered self parking is available on site, along with a car charging station.

Holiday Inn Express & Suites Carson City by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 10.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express & Suites Carson City by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 478 out of 1074 reviews
Rating 8 - Good. 321 out of 1074 reviews
Rating 6 - Okay. 143 out of 1074 reviews
Rating 4 - Poor. 79 out of 1074 reviews
Rating 2 - Terrible. 53 out of 1074 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Pascual

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was pathetic from Heidi the manager.
Stayed 1 night in Dec 2024

2/10 Terrible

Claudia

Traveled with family
Disliked: Amenities, property conditions & facilities
We stayed for 2 nights and the didn't cleaned up my room because it was holiday, but is was not. So we should clean for ourselves
Stayed 2 nights in Dec 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Call before staying here if traveling with pets
I travel a lot and usually am very low key with my reviews of spaces. This hotel has a lot going on and should let guests know ahead of time. First, they say this is a pet friendly hotel but they charge you $75 per dog. Make sure you are aware of this if you are traveling with two dogs. Secondly, the hotel is under construction and a building is being built next door. Be aware when you book if you’re looking to sleep in.
Stayed 1 night in Dec 2024

8/10 Good

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV in Room in 201 did not work. There was no temperature control. Staff was frieny
Stayed 1 night in Nov 2024

6/10 Okay

Mark

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
The pool and spa were being renovated and out of service. Next door they are building something and there equipment and hammering starts at 7am. The breakfast was ok but nothing great. Denny’s is better. Was a room to sleep in that’s about all.
Stayed 1 night in Dec 2024

6/10 Okay

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The tv lost its signal multiple times while we were watching a movie.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extremely unpleasant stay
Our stay was not pleasant from the very beginning, at check in we noticed that the hotel was under construction, advertised pool, hot tub, and fitness room (actually the entire 1st floor) were unavailable. The staff made a point, quite rudely I might add, to tell us that we would have known had we booked through the property not used a "third party to book." I had booked 3 rooms for my family on the same reservation. Our room were not together. I got up the next morning to take a bath/shower, ran the tub to about 2 inches and the water was cold. We were given another room and told, we could move or stay where we were or just shower in the additional room??? While waiting for the front desk staff to evaluate the hot water situation, I went down to get a cup of coffee, it was cold. There was another group in the hotel the second night of our stay, that came home from their night out, VERY LOUD and spread through out the second floor, so they woke our entire family, so we drove home with very little sleep. Hotels.com, or any third party booking agent should be apprised of the condition of the property and not advertise amenities that are not available. I will probably not EVER use Hotels.com again and will definitely never stay at the Holiday Inn Express in Carson City.
Stayed 2 nights in Dec 2024

8/10 Good

John E

Disliked: Amenities
It offered a hot tub in the pool and neither one was available.
Stayed 1 night in Dec 2024

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wont stay here again.
Construction inside and outside. Terrible customer service. Woke up to constrtion noise every morning at 7am. Pool was closed my entire stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Svitlana

Stayed 1 night in Nov 2024

10/10 Excellent

Oleg

Stayed 1 night in Dec 2024

2/10 Terrible

Yadira

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Heather

Stayed 3 nights in Nov 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the bed was very comfortable. The breakfast on offer is great, especially the cinnamon buns. The tv had lots of channels and the staff was very competent, kind and accommodating. I will definitely stay here again next time I'm in the area. 10/10 would recommend
Stayed 3 nights in Nov 2024

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff always make it better, no matter where you stay. Barbara and Marie were excellent hosts to this motel
Stayed 5 nights in Nov 2024

10/10 Excellent

Cory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Diana

Stayed 1 night in Oct 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has bed bugs, black widows and roaches. It is very dirty all over. The breakfast was old and cold. The staff, manager was very rude and I accommodating. We made the mistake of booking with Expedia because we had to check out early due to them not having any towels after a long day at a swim meet. We had already used our 4 towels more than one day and they had no way to replace them without washing and drying them at 8:20 at night. Expedia told us to check out then they could refund us for the last day and then we could request a refund for the 2nd day. The manager became nasty and refused any refund at all so we paid for two hotels. The pool and spa were green and unusable. The chemical smell was so bad that they had the windows open but it did not help. Another tenant found huge bed bugs. We returned to the property to try and work out a partial refund and found people in the lobby that were waiting for their room to be fumigated for black widows and roaches. This place should be closed.
Stayed 4 nights in Nov 2024

6/10 Okay

Laura

Traveled with family
Disliked: Staff & service, property conditions & facilities
Several maintenance issues in our room: missing bathroom fan, mirror and door lights out, no kleenex, charging power outlets not accessible due to poor cap alignment. I would normally report issues to front desk but from previous interactions i didn’t feel comfortable. We were scolded when we sat in the eating area before 7 am. Also, there were multiple signs pasted to doors about no towel availability. We will not return to this hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Carina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Alex

Disliked: Property conditions & facilities
Our stay was adequate. But room(bathroom) was poorly constructed with broken tiles and dirty corners. The hotel had our reservation incorrect and charged us extra for the last. minute change.” They said this was Expedia’s fault.
Stayed 2 nights in Nov 2024

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
To whom it may concern, the only thing that disappointed me was the jacuzzi smelled like a lot of chlorine. My children's eyes were very red just so they should be careful with the amount they add. Overall the staff and service was excellent.
Stayed 1 night in Oct 2024

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Carson City
Place is nice, but they only have a Maintenace man weekly, during the 4 days there, I was having to get new key cards two to three times a day, front desk got to the point of giving me 2 cards at a time, the reason for card failure was that they believed the battery in the door lock was malfunctioning, and that maintenance was scheduled for Saturday. I felt bad for the front desk because they were dealing with an issue, they had zero control over.
Stayed 4 nights in Oct 2024

10/10 Excellent

Dewayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great free breakfast
The breakfast was amazing. Great crispy bacon,eggs, potatoes, pancakes etc.
Stayed 1 night in Oct 2024