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GHL Arsenal Hotel

4.0 star property

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Photo gallery for GHL Arsenal Hotel

Outdoor pool, pool umbrellas, sun loungers
Lobby
Lobby sitting area
Front of property
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar, 130001
  • Cartagena de Indias Convention Center
    ‪1 min walk‬
  • Clock Tower
    ‪3 min walk‬
  • Walls of Cartagena
    ‪6 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | 1 bedroom, hypo-allergenic bedding, pillowtop beds, minibar

Superior Double or Twin Room

9.0 out of 10
Wonderful
(13 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, pillowtop beds, minibar

Standard Room

8.8 out of 10
Excellent
(25 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room (Bay View)

Luxury Room (Bay View) | 1 bedroom, hypo-allergenic bedding, pillowtop beds, minibar

Luxury Room (Bay View)

8.0 out of 10
Very good
(4 reviews)
  • 258 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | 1 bedroom, hypo-allergenic bedding, pillowtop beds, minibar

Luxury Room

8.8 out of 10
Excellent
(3 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

GHL Arsenal Hotel

4-star hotel in Cartagena Walled City
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
GHL Arsenal Hotel offers 72 accommodations with minibars and safes. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
GHL Arsenal Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and a meeting room. This boutique hotel also offers a rooftop terrace, spa services, and multilingual staff. For a surcharge, the property provides a shuttle from the airport to the hotel (available 24 hours) and a beach shuttle.

GHL Arsenal Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM.
Corozo & Timbal Terraza - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Corozo & Timbal Terraza

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

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Allure Chocolat Cartagena
Allure Chocolat Hotel
Allure Chocolat Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel
Allure Chocolat Karisma Hotels Resorts Cartagena
Allure Chocolat by Karisma Hotels Resorts
ure Chocolat Karisma s s Cart
Arsenal Hotel
GHL Arsenal Hotel Hotel

GHL Arsenal Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1000 reviews
Rating 8 - Good. 184 out of 1000 reviews
Rating 6 - Okay. 64 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Arsenal is a small hotel located across frim the convention center in the Getsamani neighbothood. The rooms are modern and very clean, housekeeping staff is excellent. Beds and bedding are upscale and the Tv is large. There is a convenient mini fridge. Breakfast was included and excellent. Rooftop pool has a great view but only has 8 loung chairs. Towels are provided at the pool. All staff is warm, kind, and helpful. Very convenient location. 15 min from airport . I would definately stay here next visit.
Stayed 5 nights in Mar 2025

10/10 Excellent

didier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best choice for those who want to know Cartagena.
Stayed 4 nights in Mar 2025

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is so friendly, helpful and warm. All our needs were met quickly!
Stayed 5 nights in Mar 2025

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent--we wanted to take them home with us, but we have only one spare room. So kind, helpful, and just plain nice. We could use more of them.
Stayed 6 nights in Mar 2025

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2025

10/10 Excellent

Paul, Waubaushene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were wonderful, went the extra mile to help us out. The property was well kept, clean and quiet.
Stayed 7 nights in Feb 2025

10/10 Excellent

Brandon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommend

The staff is very nice. One of the nicest staffs of any place I have ever been around the world. They all knew me by name and were very nice my entire stay.
Stayed 1 night in Mar 2025

8/10 Good

Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good hotel but rooms are very small. No working vents in the bathroom when you take care of business the smell lingers for a while in the whole room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at Arsenal hotel. Would definitely stay again. The breakfast was really good with lots of options.
Stayed 1 night in Feb 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Great location. Very friendly staff and the free breakfast is good.
Stayed 2 nights in Feb 2025

8/10 Good

Carol Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Clarissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Arsenal was perfectly located within walking distance of just about everything. This hotel is beautiful and the customer service was excellent.
Stayed 3 nights in Feb 2025

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Safiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was conveniently located, staff was amazing! As a solo traveler, they made me feel safe and taken cared of! Breakfast buffet was perfect before a busy day! Would stay again when in Cartagena!
Stayed 4 nights in Jan 2025

10/10 Excellent

Luis, waco

Liked: Cleanliness, staff & service, property conditions & facilities
Es la segunda vez que me hospedo en este hotel, creo que es uno de los más bonitos y bueno de la zona. Siempre nos atienden perfectamente y se nota que su prioridad es el buen servicio al cliente. Lo mejor de todo es que se encuentra muy cerca de Getsemaní y la torre del reloj, entonces es fácil encontrar puntos de interés caminando
Stayed 2 nights in Feb 2025

8/10 Good

Leinz

Stayed 2 nights in Dec 2024

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location
Stayed 3 nights in Feb 2025

10/10 Excellent

marleny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service went above and beyond
Stayed 3 nights in Feb 2025

8/10 Good

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and lovely boutique hotel! Very well located!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at GHL Arsenal created an amazing experience. They were kind, welcoming, helpful, and fun! The hotel was able to hold our luggage as we arrived a few hours before check-in. The rooftop pool has a beautiful view. The breakfast was delicious and they were careful to accommodate for an allergy. The location is walking distance to the walled city, but quiet at night. It was clean and comfortable. Would highly recommend this hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sander

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really beautiful and very well located to either go into the old city or other areas of the old town. The pool and separate deck and separate garden are really lovely. Staff was very helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Leyma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Jan 2025

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff but no hot water in the shower for my last two days there. They were notified but don’t know if anything was done since it wasn’t fixed by the time I left. I was also offered late check out due to VIP status when I checked in, but when I took up on their offer a day before checking out, they said they couldn’t do up to the time they originally offered which was 3pm. They let me stay until 2pm but apparently it wasn’t even documented since I received a call from the front desk asking me what time I was leaving. I was asked who I spoke to but I couldn’t remember the employees name. They also couldn’t upgrade my room due to VIP status but I wasn’t expecting them too since I was there for a wedding and figured most rooms would be booked. For the most part it’s a great hotel with kind employees. I would stay again and not let these two incidents deter me.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jose Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GHL Arsenal Hotel in Cartagena offers a chic and clean environment, with an amazing rooftop pool providing exceptional views of the bay and the modern highrises of Bocagrande. The staff is friendly and attentive, ensuring a comfortable stay. The hotel’s prime location in the Getsemani district allows easy access to local bars, restaurants, and the historic city center. Guests can enjoy delicious food and cocktails, making it a perfect choice for travelers seeking both relaxation and cultural experiences.
Stayed 3 nights in Jan 2025