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Bastión Luxury Hotel

4.5 star property

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Photo gallery for Bastión Luxury Hotel

Terrace/patio
Children's area
Luxury Suite | Premium bedding, in-room safe, desk, blackout drapes
Point of interest
Outdoor pool, open 10:00 AM to 8:00 PM, pool umbrellas

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Bar

Explore the area

Map
Calle del Sargento No. 6-87, Cartagena, Bolivar, 130001
  • Walls of Cartagena
    ‪4 min walk‬
  • Clock Tower
    ‪6 min walk‬
  • Cartagena de Indias Convention Center
    ‪12 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, Ground Floor

Deluxe Room, Ground Floor | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, Ground Floor

  • 388 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room | Premium bedding, in-room safe, desk, blackout drapes

Premium Room

  • 370 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite

  • 581 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, blackout drapes

Standard Room

  • 333 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Standard Twin Room, 2 Double Beds

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room

  • 388 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Double Beds, Ground Floor

Standard Twin Room, 2 Double Beds, Ground Floor | Premium bedding, in-room safe, desk, blackout drapes

Standard Twin Room, 2 Double Beds, Ground Floor

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, Ground Floor

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, Ground Floor

  • 333 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Suite, Ground Floor

Classic Suite, Ground Floor | Jetted tub

Classic Suite, Ground Floor

  • 527 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, Ground Floor

Premium bedding, in-room safe, desk, blackout drapes

Premium Room, Ground Floor

  • 370 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About this property

Bastión Luxury Hotel

4.5-star hotel in Cartagena Walled City
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free full breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Bastión Luxury Hotel offers 51 air-conditioned accommodations with safes and bathrobes. Beds feature premium bedding. 40-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Bastión Luxury Hotel features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

This luxury hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. Guests can use the outdoor pool at a partner property. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle.

Bastión Luxury Hotel is a smoke-free property.

A complimentary full breakfast is served each morning between 6 AM and 10 AM.
Bastión Luxury Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Spa open daily
  • Sports massages

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 17 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 10:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Bastión Luxury
Bastión Luxury Cartagena
Bastión Luxury Hotel
Bastión Luxury Hotel Cartagena
Bastión Luxury Hotel Hotel
Bastión Luxury Hotel Cartagena
Bastión Luxury Hotel Hotel Cartagena

Bastión Luxury Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 812 out of 1004 reviews
Rating 8 - Good. 137 out of 1004 reviews
Rating 6 - Okay. 33 out of 1004 reviews
Rating 4 - Poor. 13 out of 1004 reviews
Rating 2 - Terrible. 9 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Wouldn’t stay at this hotel again had roaches I. My room totally disgusting
Stayed 4 nights in Jan 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Pool area is lovely and the staff up there are very nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rachel, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Great location. Charming hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Alejandro

Stayed 3 nights in Dec 2024

8/10 Good

Jerome Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to slam my hotel room door in order to be able to close it, which caused a lot of noise. It would have been helpful if there was a towel rack where we can hang used towels - which would help the towels dry after use.
Stayed 4 nights in Dec 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property - and the staff were first class
Stayed 2 nights in Dec 2024

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveler and first time visiting Colombia, I felt completely safe and really taken care of by the staff. The rooms are huge so you have plenty of space to spread out. I would definitely recommend to anyone visiting this beautiful city.
Stayed 4 nights in Dec 2024

10/10 Excellent

Silvana

Stayed 4 nights in Oct 2024

8/10 Good

Zekara

Liked: Staff & service
Mixed Feelings
Mixed feelings… before I get into the specifics…I would stay here again. The great: the location and overall aesthetic. The location is right in the heart of town. Easy walk to eveyrthing. Jorge at the pool deck is GREAT! His service is phenomenal. The roof top pool deck, bar and view is reason enough to stay here. I added another day to my trip just because of it. (I stayed 4 nights at Casa San Agustin) and 2 nights here. The service overall is very good as well. Jhordan the concierge was great. They had my room ready early and allowed me to check out an hour late. They help you to and from your room with your luggage also and are quite prompt. Everyone was friendly and accommodating. The good: the food I had at the pool was tasty! Fried fish , rice with coconut and grilled mixed veggies. The drinks were also good. The ordered breakfast was also nice. The Arepa con queso was delish. The “needs work”: rooms are in need of quality review and maintenance. Stained furniture, peeling walls, low water pressure (sink), mold issues (hard to combat in high humidity and heavy rains but still), heavy dust build up on ceiling fans, shower floors that don’t drain properly and inconsistent toiletries/robes. The beds could also use a topper as I found them a bit hard and I like a firm mattress. The breakfast buffet left something to be desired (stale croissants, tasteless watery scrambled eggs and fruit flys galore) but plentiful in options. Just order from the kitchen.
Stayed 1 night in Dec 2024

10/10 Excellent

Izchel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Perfect location. Clean rooms.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Dec 2024

10/10 Excellent

dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exceptional care provided from the moment you check in to the moment you leave. The rooms are spacious and beautifully appointed, the views from the rooftop pool is incredible. Room service prompt and the food was excellent. I wouldn’t consider staying anywhere else if I return to Cartagena and recommend you do the same. Spectacular
Stayed 3 nights in Dec 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was lovely the staff were welcoming and friendly. Gina apart of the dining staff was great! She recommended my Favorite item "the chewy cookie!" The concierge was also helpful in setting up an excellent day trip to an island! All in all the staff the location everything was great!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ordeia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastion was excellent. The staff was very welcoming and extremely helpful. The room was very beautiful, spacious and clean! Just as pictured. Special thanks to Hector, who helped us with all our reservations and transportation. Gina at breakfast was so sweet and the gentleman working by the pool. I would definitely stay here again.
Stayed 4 nights in Dec 2024

10/10 Excellent

melvin

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 5 nights in Nov 2024

10/10 Excellent

Erlinda

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is included and is the best in town. Highly recommended
Stayed 5 nights in Nov 2024

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We do not go to any other place but El Bastion. The service is superb. Staff is friendly and accommodating, amenities are great and comfortable. We’ll be back soon.
Stayed 1 night in Dec 2024

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Carla

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! The rooms are nice. I understand that the city humid but the mold and mildew in the bathroom was crazy. A good bleaching and the hotel would be perfect. Also we got charged $1 a day per person for insurance as we were leaving. Not a high price but still this was never explained. As I head to the airport I have no clue what I was insured for. I was here 3 months ago at a different hotel and I was charged nothing as I checked out. Overall great hotel and great staff.
Stayed 5 nights in Nov 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with large, quiet rooms, great rooftop gym, pool and bar. Super friendly and helpful staff! We’ll return.
Stayed 4 nights in Nov 2024

10/10 Excellent

Pedro C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the staff was amazing, specially Jose, Jorge and Jordan they were so nice and helpful, we recommend this hotel
Stayed 3 nights in Nov 2024