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Charleston Santa Teresa Cartagena

5.0 star property

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Photo gallery for Charleston Santa Teresa Cartagena

Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
Property video
3 restaurants, breakfast, lunch served; local and international cuisine
Master Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Laundry
$324
Dec 14 - Dec 15

Explore the area

View in a map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪1 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪5 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪8 min drive‬

Room options

View all photos for Grand Suite

Grand Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Courtyard View

Classic Room, Courtyard View | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Classic Room, Courtyard View

9.0 out of 10
Wonderful
(6 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Double Room, 2 Queen Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Room, Balcony

Premium Room, Balcony | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Premium Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room

Premier Room | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Premier Room

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Romantic Suite

Romantic Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Romantic Suite

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite

Master Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Master Suite

  • 624 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Courtyard View

Suite, Courtyard View | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Suite, Courtyard View

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Sea View

Classic Room, Sea View | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Classic Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Charleston Santa Teresa Cartagena

5-star hotel in Cartagena Walled City
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness center, a bar/lounge, and a rooftop terrace are onsite. Change of towels is available on request.
Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Charleston Santa Teresa Cartagena features an outdoor pool and a fitness center. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and 3 meeting rooms. Event facilities measuring 2626 square feet (244 square meters) include a conference center. This Colonial hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. A total renovation of this property was completed in October 2021.

Charleston Santa Teresa Cartagena has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM.
Charleston Santa Teresa Cartagena has 3 restaurants serving breakfast, lunch, and dinner.
La Terraza - This restaurant is located by the pool and specializes in local and international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
Harry`s Cartagena - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Plaza Santa Teresa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Harry`s Cartagena
  • La Terraza
  • Plaza Santa Teresa

Things to do

  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,626 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Renovated entire property - October 2021

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels
  • iPad
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 7:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Reviews

Charleston Santa Teresa Cartagena Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 589 out of 765 reviews
Rating 8 - Good. 115 out of 765 reviews
Rating 6 - Okay. 30 out of 765 reviews
Rating 4 - Poor. 13 out of 765 reviews
Rating 2 - Terrible. 18 out of 765 reviews

Reviews

10/10 Excellent

Lida, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent - very clean and beautiful ! Breakfast was delicious. I would give the service 6 stars! The staff was super attentive to us during our stay - bringing anything we needed to our room within a minute. They also accommodated our ask for a room upgrade and a late check out. Highly recommend this hotel
Stayed 1 night in Aug 2025

10/10 Excellent

David Ricardo

Stayed 3 nights in Aug 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Ronard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You don’t need to go out from the Hotel. There is everything excellent and more.
Stayed 3 nights in Jul 2025

10/10 Excellent

Keisha M Lavia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and beautiful. The staff is friendly and very helpful. Everything is within walking distance of the hotel.
Beautiful floral arrangement in the lobby.
Dinning space
Stayed 5 nights in Jul 2025

10/10 Excellent

abigail Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it especially the location
Stayed 1 night in Jul 2025

10/10 Excellent

Igor Yovanny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services good quality of amenities, the staff very good
Stayed 6 nights in Jul 2025

10/10 Excellent

Jaime Enrique

Stayed 6 nights in Jul 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and property
Stayed 4 nights in Jul 2025

8/10 Good

Sandra Herminia

Stayed 3 nights in Jul 2025

8/10 Good

THIERRY

Liked: Cleanliness, amenities, property conditions & facilities
The location is great, the hotel itself is also very good. The breakfast / restaurant location is very enjoyable and the staff are friendly and helpful. The room was also very nice and the bed very comfortable. The rooftop location by the pool could benefit from additional shade / parasols. This is a minor point but the hotel could do more to disguise the view on the outside air conditioning units when up on the rooftop (not visible from all areas however). Overall a very good hotel in a good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Camilo

Stayed 1 night in Jul 2025

2/10 Terrible

Marcelo, Sunny Isles Beach

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Recibimos muy mal trato de Roy y Yarlenis, nos cobraron extra por una menor de 14 años cuando teníamos la reservación de una habitación para 3 personas, desconocieron que mi hijastra fuera la hija de mi esposa pidiendo documentación del padre, fueron mal educados, súper groseros y este hotel no vale lo que cobran, nos sentimos robados y no regresaremos , no lo recomendamos y ojalá que algún general manager supervise el mal customer service de esas amargadas personas Roy y Yarlenis .
Stayed 5 nights in Jun 2025

10/10 Excellent

Viviana, JACKSONVILLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, amenities and cleanliness. Walking distance to main attractions.
Stayed 2 nights in May 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
100% recommended excelente in all aspect
Stayed 3 nights in Jun 2025

10/10 Excellent

Guillermo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, everything was excellent, cleanliness of the room, amenities, too much to list.
Stayed 5 nights in Jun 2025

10/10 Excellent

Andrea

Stayed 2 nights in Jun 2025

10/10 Excellent

CARLOS GUILLERMO

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing experience. The location was perfect and very safe. The staff was top tier and the housekeeping did their thing. Housekeeping came at least twice a day sometimes 3. Every day we stepped into a nice clean comfortable room. The breakfast was included and it was really good. The hotel has some of the best food in the area. The staff from the front door, to the front desk, to the rooftop were all amazing. Only suggestion would be to have a concierge to help plan excursions. This hotel is great if you want to relax and unwind not a lot of activity going on at the hotel but right out side you will have action. We came to celebrate our 3 year anniversary and we stayed for 8 days. It also would have been nice to have the room decorated but we had some language barrier as to what we were requesting. Overall 10/10
Drinks at the rooftop
Outside views near hotel (the wall)
Stayed 7 nights in Jun 2025

10/10 Excellent

Henry, Closter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay and friendly staff
Stayed 3 nights in May 2025

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and ideally located within the walled city.
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Stayed 4 nights in Apr 2025

10/10 Excellent

Arleth M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, I enjoyed every minute of my stay!
Stayed 5 nights in Apr 2025

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option in Cartagena. Great food, very nice spa, perfectly located in the corner of the walled city. My only "complaint" is that a 5 star hotel should have a gym. A tiny room with 1 treadmill, 1 elliptical, and dumbbells from 5-25 lbs is not a gym.
Stayed 3 nights in Apr 2025