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Hampton By Hilton Cartagena

3.5 star property

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Photo gallery for Hampton By Hilton Cartagena

Outdoor pool
Reception
Outdoor pool
Meeting facility
In-room safe, desk, laptop workspace, soundproofing

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Pool
  • Housekeeping
  • Laundry

Explore the area

Map
Calle 8 Av San Martin, Cartagena, 130001
  • Bocagrande Beach
    ‪4 min walk‬
  • Clock Tower
    ‪4 min drive‬
  • Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪18 min drive‬

Room options

View all photos for 1 Queen Bed Nonsmoking

In-room safe, desk, laptop workspace, soundproofing

1 Queen Bed Nonsmoking

  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Twin Beds, Non Smoking, City View

Room, 2 Twin Beds, Non Smoking, City View | In-room safe, desk, laptop workspace, soundproofing

Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, City View (Roll-In Shower)

Room, 2 Twin Beds, City View (Roll-In Shower) | In-room safe, desk, laptop workspace, soundproofing

Room, 2 Twin Beds, City View (Roll-In Shower)

  • City view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Queen Room mobility Access Nonsmoking

In-room safe, desk, laptop workspace, soundproofing

1 Queen Room mobility Access Nonsmoking

  • City view
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Room Nonsmoking W/sofabed

1 Queen Room Nonsmoking W/sofabed | In-room safe, desk, laptop workspace, soundproofing

1 Queen Room Nonsmoking W/sofabed

  • City view
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for 2 Double Beds Nonsmoking

2 Double Beds Nonsmoking | In-room safe, desk, laptop workspace, soundproofing

2 Double Beds Nonsmoking

  • City view
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

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  • Breakfast included
  • Pet friendly
  • Parking included
4.2 out of 5, Very Good, (1000)
The price is $109
per night
$113 total
May 22 - May 23
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About this property

Hampton By Hilton Cartagena

3.5-star hotel in Bocagrande
This smoke-free hotel features an outdoor pool, a fitness center, and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area.
Hampton By Hilton Cartagena offers 135 air-conditioned accommodations with safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

32-inch flat-screen televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hampton By Hilton Cartagena features an outdoor pool and a fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site at this 3.5-star property. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Hampton By Hilton Cartagena is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.
La Heroica - This rooftop bar overlooks the pool.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Heroica

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 11 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Hilton Cartagena
Hampton Hilton Hotel Cartagena
Hampton Hilton Cartagena Hotel
Hampton By Hilton Cartagena Hotel
Hampton By Hilton Cartagena Cartagena
Hampton By Hilton Cartagena Hotel Cartagena

Hampton By Hilton Cartagena Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 492 out of 1001 reviews
Rating 8 - Good. 297 out of 1001 reviews
Rating 6 - Okay. 119 out of 1001 reviews
Rating 4 - Poor. 44 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, amenities
Staff and 3rd party reservation app were accommodating - changed dates of reservation
Stayed 1 night in Jan 2025

10/10 Excellent

Joana

Traveled with partner
Todo excelente
Stayed 1 night in Jan 2025

10/10 Excellent

sarra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. Breakfast, pool area. Staff is very nice and helpful.
Stayed 6 nights in Jan 2025

6/10 Okay

Jaime

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

8/10 Good

maria Gislene Dos Reis

Traveled with family
Liked: Cleanliness, staff & service
The property is new and clean. They rooftop pool with bar , but two things I didn’t like they close early and they don’t have umbrella at all and chair enough to seating enough people.
Stayed 6 nights in Dec 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and excellent staff

Good location. Very clean and comfortable room. Pleasant staff. Aldair gets 5 stars for excellent service. I stayed one night and then decided to stay another 5. He made the transition effortless, moving me into a recently renovated room immediately. I was prepared to have to check out and then wait for check in time but he made sure that didn’t happen. The only negatives were the air conditioning was out for maintenance 2 of the 6 afternoons during my stay and the pool is very small.
Stayed 1 night in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness
Lobby on the 15 Floor Adjoining room neighbors were noisy.
Stayed 1 night in Jan 2025

10/10 Excellent

ghaleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar!
Stayed 7 nights in Jan 2025

2/10 Terrible

alberto

Disliked: Staff & service
Stayed 6 nights in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
El gobierno en Colombia, otorgó beneficio de IVA a los no residentes. En mi calidad de no residente solicité este beneficio, sin embargo el establecimiento lo negó al exigir copia de mi declaración de renta, pasaporte expedido por un país diferente a Colombia y certificado de residencia fiscal del país en el cual soy residente. Una burla!
Stayed 1 night in Jan 2025

8/10 Good

Shane

Traveled with group
Liked: Cleanliness, staff & service, amenities
The only thing I didn’t like was the bed. The staff was great and the security guy at the front was a big help answering questions about places to go and tours and things to do
Stayed 10 nights in Dec 2024

6/10 Okay

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Onesimo was awesome, he was very helpful and a wonderful person
Stayed 10 nights in Dec 2024

10/10 Excellent

Juan David

Stayed 1 night in Nov 2024

8/10 Good

Ernesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, well located
Stayed 3 nights in Nov 2024

4/10 Poor

Anibal

Liked: Cleanliness
The WiFi is the worse it doesn’t work and the cleaning lady expects people to leave early I guess because if I don’t ask for my room to be cleaned they wouldn’t have done it.and on another occasion they cleaned my room but they didn’t give any towels or toilette paper so I also had to complain about that situation and all the receptionist said was I’m sorry.
Stayed 7 nights in Nov 2024

10/10 Excellent

ARMANDO, MIAMI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodation, good location and professional staff
Stayed 4 nights in Oct 2024

6/10 Okay

Leon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor room air conditioning. The thermostat says 18 degrees but the room feels hotter. They said it takes a few hours to kick in cooler air. I asked for another room. They put me in another room. Same situation. So I wait for later that evening to see if anything would change. Same situation. A kind lobby attendant with lots of patience offers to walk me through the hotel to check other vacant rooms. The lobby attendant was kind enough to do this but I told her I can't sleep in such a hot room. We checked out approximate 5 other rooms before I found one with cool air that suits me.
Stayed 3 nights in Oct 2024

6/10 Okay

Leon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Bad air conditioning

The air conditioning in the room they gave me was hot. They sent someone he checked something on the wall, and said in Spanish that I had to wait a few hours for the coolair to kick in. Later that night the room remained hot. A courteous female at the guest lobby took us around the hotel room after room for us to visit rooms to see if we were satisfied with the cool air. After visiting a few,we finally found a room. Also this hotel guest policy sucks. I understand security protocols but why do guests have to literally go down to the lobby to sign papers to let a friend in for a few mins?
Stayed 3 nights in Oct 2024

10/10 Excellent

Thomas

Stayed 3 nights in Sep 2024

6/10 Okay

Romina

Liked: Staff & service
Poor breakfast, humidity smell
Stayed 2 nights in Oct 2024

8/10 Good

Mathieu

Stayed 1 night in Oct 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hitel
Stayed 2 nights in Aug 2024

2/10 Terrible

Asim

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the worst hotel in Cartagena. Front desk staff are scammers. The hotel is not recommended for your safety and security reasons. I advise you not to stay here
Stayed 2 nights in Aug 2024