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Casa Amanzi Cartagena by Bernalo Hotels

3.0 star property

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Photo gallery for Casa Amanzi Cartagena by Bernalo Hotels

Building design
Interior
Interior
Superior Room | In-room safe, free WiFi, bed sheets
Interior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
CARRERA 10 # 30-16, BARRIO GETSEMANI, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪8 min walk‬
  • Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Walls of Cartagena
    ‪10 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪13 min drive‬

Room options

Family Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, free WiFi, bed sheets

Standard Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Room

Superior Room | In-room safe, free WiFi, bed sheets

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room | In-room safe, free WiFi, bed sheets

Junior Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Casa Amanzi Cartagena by Bernalo Hotels

3-star hostal in Cartagena Walled City
A restaurant, a bar/lounge, and a rooftop terrace are available at this hostal. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, dry cleaning, and laundry facilities.
Casa Amanzi Cartagena by Bernalo Hotels offers 25 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Dining options at the hostal include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wired and wireless Internet access.

This Cartagena hostal also offers a rooftop terrace, tour/ticket assistance, and a garden.

Casa Amanzi Cartagena by Bernalo Hotels has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Casa Amanzi Cartagena by Bernalo Hotels has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2012
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hostal Casa Victoria
Hostal Casa Victoria Cartagena
Hostal Casa Victoria Hostel
Hostal Casa Victoria Hostel Cartagena
Casa Victoria Cartagena
Hostal Casa Victoria
Casa Amanzi Hotel Cartagena
Hotel Casa Victoria Cartagena
Casa Amanzi Cartagena by Bernalo Hotels Hostal
Casa Amanzi Cartagena by Bernalo Hotels Cartagena
Casa Amanzi Cartagena by Bernalo Hotels Hostal Cartagena

Casa Amanzi Cartagena by Bernalo Hotels Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 47 out of 140 reviews
Rating 8 - Good. 36 out of 140 reviews
Rating 6 - Okay. 22 out of 140 reviews
Rating 4 - Poor. 16 out of 140 reviews
Rating 2 - Terrible. 19 out of 140 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Evelyn

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
El baño no tenía una puerta por la que se le salía el agua fuera y el baño en general se llenaba de agua, aparte era demasiado pequeño por lo que resultaba incomodo. No cambiaban las sabanas ningún día y las toallas estaban manchadas y había que estar pidiendolas. Tampoco colocaban una toalla o similar en el baño para que el agua se centrara allí.
Stayed 4 nights in Jan 2025

10/10 Excellent

Anais

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The room was small and the AC kept it cool which is great because it's so hot there. They don't have hot water but you don't really need it!
Stayed 2 nights in Dec 2024

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Yvan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location, good attention

It was a good experience, good rooms, good bed, air condition, internet, nice location, nice people, everithing was perfect
Happy new year sing at the lobby
Nice roof top
Getsemani , near the hotel
Stayed 5 nights in Dec 2024

8/10 Good

Raun

Traveled with partner
Liked: Property conditions & facilities
Casa Amanzi is nicely designed, right in the center of Getsemi, with music, wall art, good food and easy walking around the Walled city. The colors are vivid everywhere. The staff at Amanzi are very helpful and always there with a ready smile.
Stayed 8 nights in Dec 2024

2/10 Terrible

Dyther

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Average
Stayed 1 night in Dec 2024

4/10 Poor

Adam

Disliked: Cleanliness, amenities, property conditions & facilities
The property is very run down. The plumbing is really bad and toilet runs with lots of sound throughout the night. I made a complaint to staff as I knew it would be difficult to sleep at night. They sent someone in but he couldn't really fix it and throughout all the units they were bad (this room was my second attempt). I asked if they could give partial refund, perhaps on last two days of four day reservation, and they said no but to try Orbitz/Expedia. Unfortunately conversations with Orbitz/Expedia were as bad or worse. A woman listened and asked about the issues I was having and then told me she will email the correct department (though they are Off Line) and I would hear back within 4 days. I told her that is inadequate as I wont be able to sleep, can I have someone to speak with or email. She said No that they are Off Line. I then told her that is there way of saying they will avoid all responsibility. She laughed. Terrible/Terrible experience. Staff was nice and it is in a GREAT part of town. the place is just too run down.
Stayed 4 nights in Dec 2024

8/10 Good

Evelin J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room Very affordable Yummy breakfast The only reason I gave it a 4 is because they were blaming us for burning a pillow sheet, which was clearly not us. It’s in a very safe zone, with a nice night life!
Stayed 1 night in Dec 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Nov 2024

10/10 Excellent

karol

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx
Stayed 9 nights in Nov 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stuff here my guys
Stayed 3 nights in Aug 2024

4/10 Poor

ANTOINE, North York

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can smell the humidity in the rooms No hot water Noisy Close to all sites
Stayed 4 nights in Nov 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth the stay. Around everything you need to enjoy cartagena
Stayed 3 nights in Jul 2024

10/10 Excellent

Diego F

Stayed 2 nights in Apr 2024

2/10 Terrible

Sophia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

They didn't have any hot water!!
Stayed 5 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Rut

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay!

Location was perfect , close to a lot of restaurants and a few minutes away from the Walled City. The room was nice and clean. Breakfast was outstanding!
Stayed 2 nights in Aug 2023

2/10 Terrible

Andrew

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was advertised as an hotel when it was really a hostel. I didn’t stay my entire time, I left after two days which unfortunately caused me to lose money on the remaining 3 nights I had left.

6/10 Okay

Ekaterina

Traveled with group
First of all, there is no hot water in the shower so be prepared for that. Staff doesn't speak any English so you need to speak Spanish. The hot tub didn't seem to work and was filled with cold water as well. On the bright side, the hotel is in a very touristy area where you have all the restaurants, pubs, etc.
Stayed 1 night in Feb 2023

6/10 Okay

Juan

Liked: Staff & service, room comfort
Disliked: Cleanliness

Excelente ubicación, perooooo

La ubicación es muy buena, cerca de restaurantes y la ciudad amurallada. Los trabajadores de la recepción nos ayudaron bastante con nuestro check in. El punto gris es la limpieza.... Las toallas estaban manchadas al igual que la sábana.... La toalla de pies estaba sucia.... El baño tenía un olor a desagüe. La verdad la parte limpieza dejo bastante que desear
Stayed 1 night in Jan 2023

2/10 Terrible

Yina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price and the neighborhood it’s perfect but the staff are not friendly. I told one staff that the water from the shower was entering my room and he didn’t even care about it. They don’t do cleaning at all!!!!! I don’t recommend staying here!!!!

6/10 Okay

Milenis

Liked: Cleanliness, staff & service

10/10 Excellent

Khaled

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Location of the hotel was perfect! In the heart if fun!
Stayed 2 nights in May 2022

2/10 Terrible

Eugene

Liked: Cleanliness, property conditions & facilities, room comfort

Very strict here. Good for families not for solo

I stayed here for two days. The rooms are very small but clean. When I went to the bathroom my shoulders are literally wall to wall when I’m trying to brush my teeth. It’s super compacted. When I brought a visitor for a hour they charged me $30 more. I did not realize this til I checked out after two days and saw a bill for $60. Their staff doesn’t speak any English at all so it might be tough. Place was clean and ok for solo travelor. Was irritated that my room bill basically doubled. And I didn’t figure it out till I check out. A warning would have been fine because I would have check out. Otherwise rooms are small and clean.
Stayed 1 night in May 2022