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Hotel Boutique Casa Serrezuela

3.0 star property

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Photo gallery for Hotel Boutique Casa Serrezuela

Exterior
Sundeck
Front of property - evening/night
Premium bedding, in-room safe, individually decorated
Full-size fridge, dishwasher, blender, cookware/dishes/utensils

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Room service
  • Housekeeping
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
Carrera 10 No. 39-124, Calle de Jardin, Cartagena, 130001
  • Centro Comercial La Serrezuela
    ‪1 min walk‬
  • Las Bovedas
    ‪3 min walk‬
  • Plaza de San Diego
    ‪3 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪13 min drive‬

Room options

View all photos for Classic Room

Premium bedding, in-room safe, individually decorated

Classic Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard House

Premium bedding, in-room safe, individually decorated

Standard House

  • 25 sq ft
  • Sleeps 11
  • 2 Queen Beds, 2 King Beds and 2 Twin Beds

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Front of property

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  • Housekeeping
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4.2 out of 5, Very Good, (26)
The price is $67
per night
$67 total
includes taxes & fees
Mar 3 - Mar 4
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About this property

Hotel Boutique Casa Serrezuela

3-star Cartagena guest house, connected to a shopping center in Cartagena Walled City
A rooftop terrace, a hot tub, and coffee/tea in a common area are available at this guesthouse. WiFi in public areas is free. Other amenities include tour/ticket assistance and a TV in a common area.
Hotel Boutique Casa Serrezuela offers 5 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels, first-run movies, and pay movies. Guests can make use of the shared/communal kitchen. Bathrooms include bidets and complimentary toiletries.

This Cartagena guesthouse provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the guesthouse include a hot tub.
Hotel Boutique Casa Serrezuela features a hot tub, a rooftop terrace, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. This Colonial guesthouse also offers coffee/tea in a common area and a television in a common area.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (COP 5,000 per stay)
  • Street parking available
  • Airport drop-off shuttle (surcharge) from 8:00 AM to 11:00 PM on request
  • Onsite parking options include a carport

Food and drink

  • Coffee and tea in common areas

Things to do

  • Spa tub
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Handrails in stairways
  • Low-height bed
  • Low-height counter and sink
  • Low-height view port in door
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1965
  • Colonial architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • First-run movies
  • Pay movies

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Restaurant dining guides
  • Room service
  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 20000 per vehicle (maximum occupancy 4)
  • Nearby parking fee: COP 5000 per stay (328 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Casa Serrezuela B&B Cartagena
Casa Serrezuela B&B
Casa Serrezuela Cartagena
Hotel Boutique Casa Serrezuela Cartagena
Casa Serrezuela Cartagena
Hotel Boutique Casa Serrezuela Cartagena
Hotel Boutique Casa Serrezuela Guesthouse
Hotel Boutique Casa Serrezuela Guesthouse Cartagena

Hotel Boutique Casa Serrezuela Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 19 out of 49 reviews
Rating 8 - Good. 17 out of 49 reviews
Rating 6 - Okay. 10 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

2.0/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel doesnt exist
Stayed 3 nights in Jul 2021

8/10 Good

EOA, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This B&B is in walking distance of everything you want to see in the walled city. Within several blocks there are 3 plazas to relax ,eat and party. Our command of the Spanish language was limited but Rosario and Samir treated us like family and helped us as much as they could. The rooms were cleaned daily and supplied with fresh towels .This B&B has air conditioning, hot water. The rooms are small but lets face it, you are only there to sleep. I recommend this B&B if you are looking for a safe clean place to rest after a long day of exploring all the sites of Cartagena .
Stayed 14 nights in Oct 2018

8/10 Good

Annettemarthasc, Cartagena colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect. There was not enough soap in the bathroom. Only one bar in the shower. None for handwashimg. The hangers for clothes were for children not for adults, Warm water was somewhat scarce
Stayed 2 nights in Aug 2018

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot
Lovely little spot in the walled city. Staff are very nice and helpful (... they don’t speak a lot of English but it was never an issue). Breakfast every morning was tasty and fresh. Highly recommend this place!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice Small cozy place located in the heart Of the historic district. Rooms are small but cozy.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and service. Very clean.
Great stay. Good location inside the ciudad amurallada. Fantastic service provided by Yeseira and Samir. Excellent breakfast cooked by charming Yeseira. I will be back!
Stayed 1 night in Jan 2018

8/10 Good

SouthAmericanVagabond, Cartagena

Liked: Staff & service, property conditions & facilities, room comfort
Cosy boutique hotel with a spa tub!
Overall, this hotel is not as cheap as some of the others you can find here such as El Viajero but it has the added benefit of hot water, a much nicer bathroom and bedroom area and a spa tub on a rooftop terrace(Which was very relaxing). The service was very good and the free breakfast was delicious. The only downside for us was the skirting boards in our bathroom weren't sealed properly so after the first night we found 3 or 4 small cockroaches hovering around the cracks in the bathroom. Thankfully, the staff came up and sprayed the area which kept them away for 2 days until the last day when we found one in the face towel. (Not ideal). Thankfully, they never came into the bedroom where the aircon is a major plus.
Stayed 3 nights in Sep 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
YES.
Excellent! Your room is cleaned well daily, the free Colombian style breakfast adds to the already good value of this cozy establishment, the location is safe and you can walk to basically anywhere in the walled city. The sink and the shower have hot water, it just needs to be adjusted during usage. The rooms' air conditioning is excellent and you can set it to your liking.
Stayed 4 nights in Aug 2017

10/10 Excellent

momo , canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great staff! hotel is very modern and in a great location was worth every penny highly recommend it

6/10 Okay

AUGUSTO

Liked: Staff & service
day great, night is a nightmare
the room was ok, very clean, the day administrator is a great person. she cleans, cook and manage the place with love, sadly in the night there is another person that is young. he was drinking a outing loud music until late in the night with another young customer. that destroy the good thinks of the place

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel conviniently located
Cartagena is a magic place. I expend magnificent time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe clean and quiet hotel!
The hotel is small - more of a bed and breakfast - located inside the walls in a safe area. The rooms are very clean and the fixtures in the bathrooms are modern. Personalized homemade breakfast is served when you wake up in the morning! The hotel owner was obviously very invested in the property and he stays up to make sure everyone gets home ok. He does not speak English but we were able to communicate in broken Spanish. We enjoyed our stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good a great experience. The experiencias the service great

8/10 Good

Armando, Caracas vzla

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cozy hotel inside city walled
Nice and clean hotel, staff was perfect. Room's size wasnt good but It was extra clean. Good location, everything was walking distance

10/10 Excellent

Troy, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel
The hotel is situated in a nice quite street within the walled city. Well positioned to walk to all things in the old city. The hotel is very clean and well appointed. The lady who was preparing breakfast was very friendly and welcoming. The breakfast included is delicious , I would stay here again on my next trip to Cartagena.

6/10 Okay

Richard, santa marta

Liked: Cleanliness, staff & service, property conditions & facilities
not a bad hotel a bit disorganised
nice rooms with air conditioning at a good price but a lot of of confusion with the booking as they seem to have lost hotels.com reservation and then with paying they were not sure if it was possible to.pay with a foreign credit card ..which of course was possible .Breakfast was very nice with a.friendly cook

8/10 Good

Maria, EEUU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Vacations
Good attention and service. Walking distance to historic places. Delicious home made breakfast.

8/10 Good

Vivianne, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay in Casa Serrezuela!
In Hotel Boutique Casa Serrezuela they took good care of us! Nora made us a delish daily breakfast but also made us laugh! We also loved the colorful streets, nightlife and restaurants of the walled city!

4/10 Poor

Gavin, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Give this place a miss - shambles
Utterly disappointed. Hotel was still be rennovated - electrical cables hanging out, ladders out, drilling... you name it! Told by surly receptionist that we could only stay for 2 nights of 3 nights we had booked. No reason given (overbooked?)Spoke with manager on phone, again no reason given. They offered us rom at their sister hotel, with upgrade. no early check in on the day at other hotel - so waiting around for hours with no room. No compensation for this. If it wasn't due to overbooking, they should have alerted us in advance, if it was then that it totaly unacceptable. Only nice thing was lovely lady who made us breakfast and cleaned. Other staff didn't seem to care. Give this place a wide berth!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in last minute after struggling to find accomodation having just arrived from the San Blas islands. Hotel was very helpful despite the late night check-in, and the room was comfortable and air-conditioned. Great shower too. Breakfast was delicious. Staff very helpful, even with our limited Spanish.

8/10 Good

Fran, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great location!
Nora and Lina were helpful, friendly and made sure that all my needs were met .The location is near major attractions and in a safe area.

6/10 Okay

Yanina

Liked: Cleanliness, staff & service
Disliked: Room comfort
Regular
Solicitamos una habitación con dos camas, ya que al hacer la reserva decía con dos camas individuales y al llegar no habían disponibles habitaciones con dos camas y nos dieron una habitación con una cama matrimonial, sumado a esto el segundo día nos querían subir el costo del alojo por alargar nuestra estadía. Lo positivo es la amabilidad de los trabajadores y la limpieza.
Stayed 1 night in Aug 2018

8/10 Good

Björn

Liked: Cleanliness, staff & service
Good hotel but small rooms
Nice people run this place. Small rooms but clean and new bathrooms. Breakfast is also served for you when you are sittning at the table.
Stayed 3 nights in Aug 2018

8/10 Good

Simone

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018