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Hotel Cartagena Premium

3.5 star property

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Photo gallery for Hotel Cartagena Premium

Outdoor pool, pool umbrellas, sun loungers
Standard Quadruple Room | Minibar, in-room safe, free WiFi, bed sheets
Breakfast, lunch, dinner served; Spanish cuisine
Exterior
Interior entrance

Reviews

5.2 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Bocagrande Av. San Martín #11-113, Frente a la Base Naval, Cartagena, Bolivar, 130001
  • Plaza Bocagrande Commercial Center
    ‪2 min walk‬
  • Bocagrande Beach
    ‪3 min walk‬
  • San Pedro Claver Church and Convent
    ‪5 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪11 min drive‬

Room options

View all photos for Single Room

Minibar, in-room safe, free WiFi, bed sheets

Single Room

  • 226 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Quadruple Room

  • 484 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

  • 226 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, free WiFi, bed sheets

Triple Room

  • 334 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds

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About this property

Hotel Cartagena Premium

3.5-star hotel in Bocagrande
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a poolside bar, a snack bar/deli, and a sauna are onsite.
Hotel Cartagena Premium offers 140 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Hotel Cartagena Premium provides a hot tub and a sauna. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and meeting rooms. Event facilities measuring 2099 square feet (195 square meters) include a conference center. This Cartagena hotel also offers a rooftop terrace, tour/ticket assistance, and a picnic area. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Cartagena Premium is a smoke-free property.

A complimentary manager's reception is offered each day.
Restaurante - This buffet restaurant specializes in Spanish cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: COP 12,000 for adults and COP 12,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurante

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (2,099 square feet of space)
  • Meeting rooms

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Minibar
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 12000 for adults and COP 12000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Parking height restrictions apply
Children under 10 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Cartagena Premium
Cartagena Premium Hotel
Hotel Cartagena Premium
Hotel Premium Cartagena
Hotel Cartagena Premium Hotel
Hotel Cartagena Premium Cartagena
Hotel Cartagena Premium Hotel Cartagena

Hotel Cartagena Premium Reviews

Reviews

5.2
Rating 10 - Excellent. 22 out of 247 reviews
Rating 8 - Good. 39 out of 247 reviews
Rating 6 - Okay. 60 out of 247 reviews
Rating 4 - Poor. 55 out of 247 reviews
Rating 2 - Terrible. 71 out of 247 reviews

5.6/10

Cleanliness

5.6/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Claudia

Traveled with group
Liked: Cleanliness
The pictures on the website does not reflect how uncomfortable are the rooms, particularly the bed and bedlining. The breakfast was not only poor and limited but also the bread had mold spores.
Stayed 1 night in Jul 2023

6/10 Okay

JAIRO

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Arthur

Business traveler
Great staff and food was excellent
Stayed 3 nights in Jun 2023

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1) We rented two rooms. When we checked in, one room we and maintaince could not get in. The other had black mold in the bathroom. We got two new rooms 2) Second set of rooms, both had black mold. We pointed this out to the staff, who refused to refund our money for the stay, so we could go someplace reasonable. 3) When checking out, I found $ 660 had been STOLEN from me and my wifes clothing left in the room by the cleaning staff, as well as her headphones. We reported this to the company. No action was taken. Note: I have NEVER left a negative review like this before. I am very flexible. This is just impossibly bad.
Stayed 5 nights in Mar 2023

6/10 Okay

Edgardo

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Run down, beds are hard, bathroom is in bad condition, front desk slow
Stayed 1 night in Jun 2022

4/10 Poor

Yorlete

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Oswaldo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

2/10 Terrible

william

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

2/10 Terrible

Mario

Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel ever stay away
Stayed 10 nights in Apr 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

2/10 Terrible

walter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like anything about the property it was old and needed a lot of work and renovation s terrible service .the a.c systems were old and didnt work had to switch rooms twice because of that.maid service was terrible they wouldnt give you clean towels hen asked an essential thing.i give this property a bad review would not recommend it to anyone.
Stayed 7 nights in Mar 2022

6/10 Okay

Heriberto

The place was okay I was expecting something else though the customer service was a little bit off and that's why I left after 3 days there
Stayed 7 nights in Mar 2022

4/10 Poor

abdelhay

Stayed 2 nights in Sep 2021

4/10 Poor

Peter, Toronto

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing. I couldn't even bring a friend over for a few drinks together. The hotel wanted me to pay one night for my friend, who was just staying for a few hours.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Property is close to beach and Bocagrande Shopping Mall. The breakfast included was delicious.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing in that hotel was likeable it was extremely disappointing in fact my 4 day stay was Ruined because of the hotel you couldn’t even sit in the bathroom. It’s not a hotel it’s worst then motel only good thing was Ac worked well
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding was very hard uncomfortable. Shower, sink and Bedroom in the same room. The hotel rating should be one start.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff,cleanlyness and excellent location. Food was good. The building a b8t old but the staff at the hotel were amazing and location is excelllent.
Stayed 4 nights in Mar 2019

2/10 Terrible

Denise, Florida

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about this place, staff is rude, bes is made of concrete, my mom had cockroaches in ther room then they came to exterminate them and left a bad odor that they had to open the window. Bathroom was horrible and the room service came to ask for towels even with the do not disturb sign. One night the room almost didn't open and you can hear the next room shower. I tried to cancel my stay but Raphael offered 2 others hotels that were worst. I ended up leaving one day before and losing my money.
Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Needs to be updated. Too old lookind, bad air conditioner
Stayed 4 nights in Jun 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
dirty Hotel
rock hard bed,because the base is concrete.the buffet is a joke,recycled chicken for 3 days.poor selection of food and was terrable .the bathroom was unreal,the toilet area is so small that when i used it, my knee was against the wall.cockroaches at the buffet,and in my room.DON,T GO HERE.
Stayed 14 nights in Feb 2018

2/10 Terrible

JD, Barranquilla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to the beach
The check in was too slow, we have to wait in a line for more than 10 minutes. Only one member for the holidays. The room wasn’t cleaned for the 2 nights.
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disastrous stay
Terrible experience, room, bed, shower were all terrible. The balcony door was held with a screw, the wind would blow it open, TV didn’t work, no cable or basic channel; no WiFi; shower curtain was small; bathroom floor would get soaked from shower. Hotel should be 1 Star not 3 stars. What a shame becaus the location is very central.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there. It clouded our whole vacation, because it is a very dirty place. They don't clean the room. And they treat you very poorly all over. Plus they made us pay more at our arrival.
Stayed 7 nights in Jul 2017