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Hotel Casa Los Puntales

3.5 star property

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Photo gallery for Hotel Casa Los Puntales

Exterior
Interior
Lobby
Select Comfort beds, in-room safe, blackout drapes, iron/ironing board
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Calle de Los Puntales, Carrera 9 #37-36, Ciudad Amurallada, San Diego, Cartagena, Bolivar, 78596
  • Centro Comercial La Serrezuela
    ‪4 min walk‬
  • House of Gabriel Garcia Marquez
    ‪4 min walk‬
  • Las Bovedas
    ‪5 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪9 min drive‬

Room options

View all photos for Double Room

Double Room | Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room Single Use, 1 Double Bed

Standard Double Room Single Use, 1 Double Bed | Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Standard Double Room Single Use, 1 Double Bed

  • 269 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Junior Suite

  • 322 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room

Triple Room | Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Triple Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite Junior With Street View

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Suite Junior With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Double Room Standard

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Double Room Standard

  • Sleeps 2
  • 2 Twin Bed(s) OR 1 Full Bed(s)

View all photos for Single Room Standard

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Single Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Triple Room Standard

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Triple Room Standard

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s) OR 3 Twin Bed(s)

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About this property

Hotel Casa Los Puntales

3.5-star hotel in Cartagena Walled City
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Continental breakfast is free. Other amenities include a rooftop terrace, a hot tub, and WiFi in public areas.
Hotel Casa Los Puntales offers 6 air-conditioned accommodations with safes and hair dryers. Beds feature Select Comfort mattresses. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a hot tub.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with wireless Internet access (surcharge).

Business-related amenities at this 3.5-star property consist of a business center and limo/town car service. This Cartagena hotel also offers a hot tub, a rooftop terrace, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours) and a cruise ship terminal shuttle.

Hotel Casa Los Puntales has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:30 AM. A complimentary manager's reception is offered each day.
Hotel Casa Los Puntales has a restaurant on site.
Room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Spa tub
  • Tennis
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 1808
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 26.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 30 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: USD 26.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Casa Los Puntales
Casa Los Puntales Cartagena
Hotel Casa Los Puntales
Hotel Casa Los Puntales Cartagena
Los Puntales
Puntales
Casa Los Puntales
Jadi Hotel Los Puntales
Hotel Casa Los Puntales Hotel
Hotel Casa Los Puntales Cartagena
Hotel Casa Los Puntales Hotel Cartagena

Hotel Casa Los Puntales Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 46 reviews
Rating 8 - Good. 12 out of 46 reviews
Rating 6 - Okay. 10 out of 46 reviews
Rating 4 - Poor. 4 out of 46 reviews
Rating 2 - Terrible. 7 out of 46 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gustav

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1. poor reservation system forcing me to move; inflexible staff 2. inadequate room assignment policy. I wanted a room upstairs, but there was apparently no availability. Early next moring I saw two open unused rooms 3. poor bathroom: shower works hardly 4. low cost facility with low standards. This could be made very nice with some investment 5. Second night at Casa Quero. Just a bit more expensive, but miles nicer
Stayed 1 night in May 2022

8/10 Good

Lina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a night!
Stayed 2 nights in Jan 2022

10/10 Excellent

Jean

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location great balcony great staff great food I give them a great rating felt very safe and free to do anything with access to the whole walled city
Stayed 3 nights in Sep 2021

4/10 Poor

LUKE

Stayed 3 nights in Oct 2021

2/10 Terrible

Harry

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin with they probably don’t have the Hotel enviame in front they use a different name and it’s not in the ad address it is located on the map so when I finally found a place it was close it was nobody in the lobby I called the number and the guy told me that they have oversold all the rooms and they don’t have any room available and I was not going to get my money back because he said that I was too late doing check-in. Something that it was not true because of the page Expedia it doesn’t say that you have to check in at any certain time also he said that this is not the first time he hast to send people away because this is Hotel with overbook the owner of the hotel did not wanna face the customers he sent somebody over what’s on information that it was not accurate regarding the reservations.Arrived at the hotel 11:30 PM and it was not all the hotels close to this one so I have to look for hotels in the middle of the night in a city that we don’t know any country that we don’t know any language that we don’t speak speak
Stayed 1 night in Sep 2021

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family environment. The staff are great. The breakfast was wonderful and fresh everyday
Stayed 18 nights in Jul 2021

6/10 Okay

Ezequiel, San José, Costa Rica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room given the first day was really small, it was impossible to move around. Fortunately, the receptionist was able to upgrade my room. Breakfast was good, the service was fine overall.
Stayed 5 nights in Jan 2020

8/10 Good

Franklin

Liked: Cleanliness, staff & service, room comfort
Hotel Puntales in Old City
This hotel was amazing as far as accommodations and location for the price. However I had to check in almost 3 hours later as my room “wasn’t ready” due to some plumbing problem, which left my shower barely working. Extremely low water pressure. Other than that. The room was comfortable, staff very friendly!
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, wonderful staff, rooms, charm, rooftop terrace.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Two locked doors to go in and out. Must ring bell and wait for someone to let you in or out, day or night. Hotel policy is they will enter your room and turn your airconditioning off when you leave room. Very loud music near by. Must be totally out of soap or toilet paper before they issue more. Breakfast isnt much and your gonna wait. Always being nickled and dimed. But the staff is extreamly nice. The policy maker needs a reality check.
Stayed 15 nights in Dec 2019

6/10 Okay

Martha

Stayed 4 nights in Oct 2019

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place in great location
The hotel is in a great location, a few minutes walk from all the sights. The rooms are quite spacious, not luxurious, but with character as they within one of the old buildings of Cartagena. Breakfast was a treat, with attentive staff, served on the roof terrace.
Stayed 2 nights in Aug 2019

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant!! I do recommend it, for the prices is great! The recepcion staff very helpful and lovely.
Stayed 2 nights in Feb 2019

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is perfect, on the outskirt of the walled city, but still in the walled city. It is nice because it is not right in the middle where all the tourist traffic is at. Perfect walking distance to everything, literally everything. the hotel staff was very helpful with questions and anything i needed. I would stay here again.
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was Checked into a dirty, noisy room with no window, next to reception very noisy Asked to change - not possible - until I filled in my Expedia feedback when a new room was suddenly available Much better - bigger brighter, away from noise although with a huge cockroach The next day the room I had complained about that they had denied was dirty is now being completely redecorated !
Stayed 3 nights in Sep 2018

10/10 Excellent

Maykol I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort
Great value for your money
Great value for your money. Beds are comfortable and AC works great. The hotel is in close walking distance to several restaurants and shops within the walled city. Front desk staff was very friendly. I’d stay here again.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Central to the old town, pwrfect location.
A great central spot and very quiet at night. Restaurants and lively nightlife very close, safe and easy to get around the town.
Stayed 1 night in Jan 2018

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, staff, rooftop, and location!
Good A/C, Hot Water, big comfy bed in a cozy room with lots of character. Wifi could be better, but it wasn't "bad"
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very convenient location in the Old City. Quiet street, yet easy walking everywhere. Very helpful reception staff. Simple, but good breakfast on roof terrace. Room safe needed to be replaced. Challenging for those with difficulties climbing stairs.
Stayed 2 nights in Jul 2017

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff very friendly. Room was nice, but there were ants coming in from flowers outside of window. There was a leak in bathroom sink and we were told to put a towel down. Other than that. Great visit.

4/10 Poor

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort