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Hotel Casa San Agustin

4.5 star property

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32-inch flat-screen TV with premium channels, TV, DVD player
Breakfast, lunch, dinner served; Latin American cuisine, garden views
Outdoor pool, sun loungers
Terrace/patio
2 bars/lounges, poolside bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Laundry

Explore the area

Map
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪3 min walk‬
  • Walls of Cartagena
    ‪5 min walk‬
  • Cartagena de Indias Convention Center
    ‪9 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Deluxe Room

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Prestige)

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Suite (Prestige)

  • 1830 sq ft
  • Sleeps 7
  • 2 King Beds

View all photos for Premium Suite

Premium Suite | Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Premium Suite

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (del Virrey)

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Suite (del Virrey)

  • 1981 sq ft
  • Sleeps 5
  • 2 King Beds

View all photos for Junior Suite

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Junior Suite

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Casa San Agustin

4.5-star hotel in Cartagena Walled City
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, 2 bars/lounges, a poolside bar, and a steam room are onsite.
Hotel Casa San Agustin offers 30 accommodations with iPod docking stations and DVD players. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms feature free minibar items and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a steam room, and complimentary bicycles.
Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

In addition to a full-service spa, Hotel Casa San Agustin features an outdoor pool and a steam room. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Colonial hotel also offers a rooftop terrace, spa services, and a library. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hotel Casa San Agustin has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 6:30 AM and 10:30 AM.
Alma - Overlooking the garden, this fine-dining restaurant specializes in Latin American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Late night fare is available from 24-hour room service.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Alma

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 1057800.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 300000 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 1057800.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa

Property is also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Hotel Casa San Agustin Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 382 out of 418 reviews
Rating 8 - Good. 23 out of 418 reviews
Rating 6 - Okay. 7 out of 418 reviews
Rating 4 - Poor. 4 out of 418 reviews
Rating 2 - Terrible. 2 out of 418 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 5 days at Casa San Agustin for our anniversary, and this was the perfect place to celebrate! The hotel is beautiful, clean and in the middle of everything. Staff was gracious and accommodating. I definitely recommend spending a day at Acasi beach - stunning and relaxing. Dinner at their restaurant was superb. Shout out to Laura for making our 25th an anniversary we will never forget!
Stayed 5 nights in Feb 2025

10/10 Excellent

yuri

Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thumbs up

This was one of the nicest properties I’ve stayed. Service was impeccable, the general ambience is incredibly relaxing, the rooms are spacious and comfortable. Staff are super helpful.
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Stayed 2 nights in Dec 2024

10/10 Excellent

Hyman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

William

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel and staff were all first class. The original room #200 had very limited closet space and we were moved to #201 a superb room. The only other disappointment was the boat ride to the hotel’s private island as the winds were so strong that the rides (40 minutes to an hour) were very uncomfortable, our time there cut short due to the need to start back earlier than advertised and the wind was so strong that eating was near impossible.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old world style hotel and central to everything in old city. Everyone is very accommodating and very helpful. The service is exceptional. Breakfast was great. Alma was a great restaurant.
Stayed 2 nights in Jan 2025

10/10 Excellent

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Richard K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When one visits Cartagena, they should stay here...no question!!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with world class service. Would definitely recommend
Stayed 7 nights in Dec 2024

10/10 Excellent

Tito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, staff and location! Couldn't be happier with this unique and beautiful hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Exceptional accommodations, environs, professional courteous staff. Truly A property.
Stayed 3 nights in Dec 2024

10/10 Excellent

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true oasis in a busy and chaotic Cartagena. All amenities were top notch. Gorgeous pool, amazing food and incredible attention to every little detail. Also all the staff of the hotel was exceptional. I would definitely stay at this boutique hotel again. I travel quite a bit and this was my very favorite hotel ever. The only regret I had was not having every meal at the hotel restaurant. Every other restaurant we tried didn’t come close.
Stayed 3 nights in Nov 2024

10/10 Excellent

Roberto, Doral

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kevin, Key Largo

Traveled with family
Liked: Amenities, property conditions & facilities
Great place to stay very convenient
Stayed 3 nights in Nov 2024

10/10 Excellent

Rene, SETAUKET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, especially the concierge, David. Clean, safe, and super hospitality. Once you stay there, you will be back each time when you visit Cartagena.
Stayed 5 nights in Nov 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the delicious breakfast, great location, friendly staff. We also appreciated the old historic property and free waters provided throughout the property. Hope to return someday soon.
Stayed 2 nights in Nov 2024

6/10 Okay

GARRET

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had leak for days in the room. It wasn’t really handled by customer service. I saw a mop being wrung out in the pool I was just in.
Stayed 5 nights in Oct 2024

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and was everything you expect within the walled city. The staff I will say truly made our trip. They exceeded expectations! 5 stars This is indeed a Leading Hotel!
Stayed 3 nights in Oct 2024

10/10 Excellent

Gabriel

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and excellent and attentive service
Stayed 3 nights in Oct 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Casa San Agustin is an excellent property to stay in Cartagena, Colombia. The staff is exceptional! Dagmar, Gladys, Cindy, Paola at the front desk were great ladies who met all of our needs and requests!. Edgar at the front door was very friendly and offered great recommendations as needed. Michael, Fleix, Thomas, Bryan, Jesus, and the hostesses offered exceptional service at the Alma Restaurant. I would give my stay five stars and stay here again!
Stayed 4 nights in Oct 2024

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Rodrigo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everyrhing
Stayed 1 night in Oct 2024