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Hotel Rilux Cartagena

3.5 star property

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Photo gallery for Hotel Rilux Cartagena

Front of property
Reception
Reception
Premium bedding, down comforters, memory foam beds, in-room safe
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
Carrera 3 #6-121 Bocagrande, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    ‪4 min walk‬
  • Clock Tower
    ‪4 min drive‬
  • Cartagena de Indias Convention Center
    ‪5 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪16 min drive‬

Room options

View all photos for Rilux Queen Vista Interior

Premium bedding, down comforters, memory foam beds, in-room safe

Rilux Queen Vista Interior

  • Sleeps 2
  • 1 Queen Bed

View all photos for Rilux Twin Vista Jardin

Rilux Twin Vista Jardin | Premium bedding, down comforters, memory foam beds, in-room safe

Rilux Twin Vista Jardin

  • Sleeps 4
  • 2 Double Beds

View all photos for Rilux Queen Vista a la Ciudad

Premium bedding, down comforters, memory foam beds, in-room safe

Rilux Queen Vista a la Ciudad

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Rilux King Vista Interior

Premium bedding, down comforters, memory foam beds, in-room safe

Rilux King Vista Interior

  • Sleeps 2
  • 1 King Bed

View all photos for Rilux Twin Vista a la Ciudad

Rilux Twin Vista a la Ciudad | Premium bedding, down comforters, memory foam beds, in-room safe

Rilux Twin Vista a la Ciudad

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Rilux Twin Vista Interior

Premium bedding, down comforters, memory foam beds, in-room safe

Rilux Twin Vista Interior

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Rilux Cartagena

3.5-star hotel in Bocagrande
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a snack bar/deli. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and laundry facilities.
Hotel Rilux Cartagena offers 65 air-conditioned accommodations with safes and hair dryers. Memory foam beds feature down comforters and premium bedding. Satellite television is provided.

Bathrooms include showers with rainfall showerheads. This Cartagena hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided daily.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Cartagena hotel also offers coffee/tea in a common area, laundry facilities, and a porter. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Rilux Cartagena is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Hotel Rilux Cartagena has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking (max 4 spaces per unit)

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • No elevator

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Hotel Rilux Cartagena Hotel
Hotel Rilux Cartagena Cartagena
Hotel Rilux Cartagena Hotel Cartagena

Hotel Rilux Cartagena Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 60 out of 110 reviews
Rating 8 - Good. 24 out of 110 reviews
Rating 6 - Okay. 10 out of 110 reviews
Rating 4 - Poor. 7 out of 110 reviews
Rating 2 - Terrible. 9 out of 110 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bernadine

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We were within walking distance of restaurants, shops & the BEACH. I didn’t enjoy the breakfast so much we were told if we order pancakes couldn’t get eggs or vice versa! But next door had great menu. Nobody really spoke alot of English so have your translation ready. Overall I enjoyed it.
Stayed 5 nights in Dec 2024

6/10 Okay

Curry

Stayed 6 nights in Oct 2024

2/10 Terrible

Luis

Stayed 3 nights in Nov 2024

10/10 Excellent

Romaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

maribel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the breakfast and cozy room. If in town, we would book again
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Stayed 1 night in Oct 2024

8/10 Good

Billy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2024

4/10 Poor

Dinesh

Stayed 2 nights in Oct 2024

10/10 Excellent

ROBERTO

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a prime location, offering stunning ocean views and easy access to nearby attractions.
Stayed 1 night in Sep 2024

10/10 Excellent

Gonzalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Ricardo

Stayed 3 nights in Aug 2024

10/10 Excellent

Jason

Stayed 1 night in Sep 2024

10/10 Excellent

juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, not so great breakfast, but overall nice.
Stayed 2 nights in Sep 2024

10/10 Excellent

Arlene Diaz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My recent stay at this hotel was quite average, deserving of a 3-star rating. While the location was convenient and the rooms were generally clean, there were a few issues that affected my overall experience. One of the more frustrating aspects was the air conditioning situation. The hotel has controlled settings, meaning you don't have full control over the temperature in your room. After returning from a long day out, I found my room uncomfortably hot. It wasn’t until I called the front desk that the situation was addressed. It’s an inconvenience that could be easily avoided if guests were given control of their own room temperature. Another issue arose at checkout when I was asked if I had taken anything from the mini-bar, despite it being completely empty when I checked in. It was a small thing, but it added to the feeling that attention to detail was lacking. However, the most significant and unsettling experience during my stay was when new guests were mistakenly checked into my room in the middle of the night. I was already asleep when I was abruptly awoken by the sound of people entering the room. The hotel had given them keys to my room without realizing it was already occupied. This was not only inconvenient but made me feel extremely uncomfortable and unsafe. While the hotel did apologize for this mistake, it left a lasting negative impression. For these reasons, I can only give this hotel an average rating of 3 stars. It has potential, but these issues, partic
Stayed 2 nights in Aug 2024

10/10 Excellent

Cherlie

Liked: Cleanliness, staff & service
Very nice place for your stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Jul 2024

10/10 Excellent

Jesus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Rafael

Stayed 7 nights in Jun 2024

10/10 Excellent

Maurice

Stayed 4 nights in Apr 2024

4/10 Poor

David

Liked: Cleanliness, staff & service
brand new hotel. restaurant was still under construction when i stayed. would have been an excellent stay but my room had no natural light. make sure to book a room with a street view. interior view will have you looking at a wall and feeling like you’re in a prison cell.
Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Not ready yet
This hotel has only been open for 7 months, unfortunately we were not informed that it's actually still under construction. The construction noise was very loud. The noise is prevalent en all rooms. Also the central air conditioning for the room is not controlled in the room, you have to call reception for temperature changes. Another issue was that the lights and the ventilation for the bathroom cannot be turned off.
Stayed 1 night in Apr 2024

10/10 Excellent

Bukola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. The staff was superb! Accommodating and friendly! Alejandro and Christian were fantastic!
Stayed 3 nights in Mar 2024

8/10 Good

swing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is the noise early morning that the hotel staff make outside of your room. Also you can hear people from the next door doing you know what but that doesn’t last for long. If you have trouble with your Spanish or need help with anything, ask for jimmy he takes good care of you.
Stayed 5 nights in Mar 2024

6/10 Okay

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fully renovated. On Thursday and Friday there was active construction, taking place in the hotel, which disturbed my sleep even after notifying the front desk I was not aware of active renovations, taking place on Expedia.