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Hotel Santa Alejandria

3.0 star property

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Photo gallery for Hotel Santa Alejandria

Interior entrance
Interior entrance
Economy Double Room without window, First Floor | Premium bedding, in-room safe, blackout drapes, free WiFi
Exterior
Double Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle de la Cruz No. 9 – 42, Cartagena, Bolivar, 130001
  • Walls of Cartagena
    ‪3 min walk‬
  • Clock Tower
    ‪5 min walk‬
  • Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬

Room options

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Premium bedding, in-room safe, blackout drapes, free WiFi

Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, free WiFi

Double Room, 1 King Bed

7.2 out of 10
Good
(10 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Premium bedding, in-room safe, blackout drapes, free WiFi

Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, blackout drapes, free WiFi

Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Economy Double Room without window, First Floor

Economy Double Room without window, First Floor | Premium bedding, in-room safe, blackout drapes, free WiFi

Economy Double Room without window, First Floor

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Santa Alejandria

3-star hotel in Cartagena Walled City
This hotel features a microwave in a common area, a refrigerator in a common area, and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Hotel Santa Alejandria offers 14 accommodations with safes and complimentary toiletries. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Hotel Santa Alejandria features a terrace, tour/ticket assistance, and concierge services. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available on request) is offered to guests. This Cartagena hotel also offers room service (during limited hours), a front-desk safe, and a microwave in a common area.

Hotel Santa Alejandria has designated areas for smoking.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM on request

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for COP 60000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 50000 per vehicle (one-way)
  • Rollaway bed fee: COP 60000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parents traveling with a child under 18 must present the child's identity card upon check-in. If only one parent or legal guardian is traveling with the child, that parent or legal guardian must also present a notarized consent of travel signed by both parents.

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Santa Alejandria Cartagena
Hotel Santa Alejandria
Santa Alejandria Cartagena
Santa Alejandria
Hotel Santa Alejandria Hotel
Hotel Santa Alejandria Cartagena
Hotel Santa Alejandria Hotel Cartagena

Hotel Santa Alejandria Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 220 out of 581 reviews
Rating 8 - Good. 226 out of 581 reviews
Rating 6 - Okay. 76 out of 581 reviews
Rating 4 - Poor. 29 out of 581 reviews
Rating 2 - Terrible. 30 out of 581 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Felix

Liked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

chisholm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing that struck me was how friendly and pleasant the staff were at check in. Then how excellently located the hotel is in the Walled City. Room is clean and a good size. There's a common balcony next to my room that is rarely used by guests and is lovely.
Stayed 6 nights in Mar 2025

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable. The team was very cordial and helpful. The Manager at the time, Marilyn, was very nice and approachable, easy to talk to and always willing to help.
Stayed 3 nights in Mar 2025

10/10 Excellent

ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice stay
Stayed 3 nights in Mar 2025

4/10 Poor

THOMAS

Traveled with partner
Liked: Cleanliness, staff & service
The hotel location was good. The staff was helpful, but we had unfortunate instant with bedbugs both my wife and I, and the room was very small with no refrigerator
Stayed 2 nights in Mar 2025

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've used this hotel on multiple occasions and have always had a pleasant stay. The staff is so friendly.
Stayed 1 night in Mar 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Great location Good breakfast Older hotel but very clean
Stayed 6 nights in Feb 2025

10/10 Excellent

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities
Es
Stayed 2 nights in Feb 2025

6/10 Okay

Anthony

The bathrooms were clean that well.
Stayed 6 nights in Feb 2025

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2025

6/10 Okay

Seaid

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service
VERY NICE
Stayed 8 nights in Jan 2025

6/10 Okay

steve

Stayed 2 nights in Jan 2025

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Is unsafe
Stayed 3 nights in Jan 2025

8/10 Good

Frederick

Liked: Staff & service
Stayed 7 nights in Dec 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Miss P M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

The staff were wonderful - helped with our limited Spanish and were so patient with us. Booked a second night and they were so accommodating. The room was lovely and clean and breakfast was delicious! Location was super central and they kept our bags for us after check out which was really appreciated
Stayed 1 night in Nov 2024

6/10 Okay

Robert, Not Hispanic or Latino

Stayed 16 nights in Sep 2024

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always try to stay here when I'm in cartegena. Wonderful staff
Stayed 1 night in Oct 2024

2/10 Terrible

ibrahim

Disliked: Amenities, property conditions & facilities
The place is cheap and horrible. The lady who is in charge of the hotel was very unprofessional. AC doesn’t work and most of the rooms. The hotel is a disaster. I won’t recommend anybody.
Stayed 2 nights in Sep 2024

10/10 Excellent

Christine

Liked: Amenities
Great central location, staff wonderful, property good value.
Stayed 7 nights in Aug 2024

8/10 Good

Natalie

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not a typical three star hotel in america. But I loved the experience. Definitely buy the most expensive room. But you're close to everything in the historic old city. The stuff is extremely helpfull. If you're looking for luxury that's not your place. If you are looking for authenticity I would highly recommend it.
Stayed 2 nights in Aug 2024

4/10 Poor

D

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel has charm. But it was just a little too rustic for us. There was no soap in the washroom, only one towel for two people, the toilet didn’t work properly and no bedspread (although we found a very thin blanket like you’d use for airplane travel). The toilet was right under the sink so you have to feel around in the 1” gap to flush. It would have been helpful to indicate that there is no elevator. There was a nice balcony outside our room, accessible from the hall. Unfortunately, our room faces onto the street so while it had a great view into the neighbourhood, it was a little loud. We ended up checking into another hotel, and were told to contact the manager via WhatsApp, which we did a few days ago. But it’s been crickets ever since.
Stayed 3 nights in Aug 2024

8/10 Good

Michael, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
The first night we had a room not exactly as advertised off of the main lobby. It smelled of humidity and cleaning solution and the smell did not leave. We requested another room immediately and we were accommodated to a room upstairs (more as advertised) for second night. Rooms quite basic and small but what we needed. Breakfast ok. And we were greeted with drinks. So some plus and minus. Staff accommodating. Overall ok.
Stayed 2 nights in Aug 2024