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Mood Matuna Hotel Cartagena

4.0 star property

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Photo gallery for Mood Matuna Hotel Cartagena

Junior Suite, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar
Suite, Private Pool | Private pool
Front of property - evening/night
Staircase
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
Cra. 9a #32, La Matuna, Cartagena, Bolívar, 130001
  • Clock Tower
    ‪5 min walk‬
  • Cartagena de Indias Convention Center
    ‪7 min walk‬
  • Cartagena Cathedral
    ‪7 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬

Room options

View all photos for Family Room

Family Room | Premium bedding, down comforters, pillowtop beds, minibar

Family Room

  • 474 sq ft
  • Sleeps 5
  • 2 King Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed

  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Private Pool

Suite, Private Pool | Premium bedding, down comforters, pillowtop beds, minibar

Suite, Private Pool

  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Standard Room, 1 King Bed

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Mood Matuna Hotel Cartagena

4-star hotel in Cartagena Walled City
A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a meeting room and a 24-hour front desk are onsite. Change of towels is available on request.
Mood Matuna Hotel Cartagena offers 45 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. Smart televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a 24-hour business center and a meeting room. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Mood Matuna Hotel Cartagena is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Restaurante - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: COP 25,000 for adults and COP 15,000 for children
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • 24-hour gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • No elevator

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Mobile key entry
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 50000 per pet, per stay
Service animals are welcome
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 for adults and COP 15000 for children
  • Airport shuttle fee: COP 100000 per vehicle (roundtrip, maximum occupancy 6)
  • Pet fee: COP 50000 per pet, per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 210254

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Mood Matuna Cartagena
Mood Matuna Hotel Cartagena Hotel
Mood Matuna Hotel Cartagena Cartagena
Mood Matuna Hotel Cartagena Hotel Cartagena

Mood Matuna Hotel Cartagena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 172 reviews
Rating 8 - Good. 30 out of 172 reviews
Rating 6 - Okay. 12 out of 172 reviews
Rating 4 - Poor. 7 out of 172 reviews
Rating 2 - Terrible. 8 out of 172 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location great job team
Stayed 1 night in Nov 2024

2/10 Terrible

Brenda Ines

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy area, we didn’t have power 2/3 days we stayed there. The breakfast was not fully available due to the power outage and they took 1H to serve. There were constant power explosions at wound the area.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Sophy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish rooms with awesome breakfast. Spacious rooms pretty modern. They do honor the Perks as clients from this platform. I will definitely recommend this place.
Stayed 1 night in Nov 2024

10/10 Excellent

Maya Shanae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that they could communicate with me
Stayed 5 nights in Oct 2024

4/10 Poor

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Jordana

Stayed 6 nights in Nov 2024

10/10 Excellent

William, rosemead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to a lot of tourist locations/attractions
Stayed 4 nights in Nov 2024

4/10 Poor

Gregory

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No QR code for me please
Beautiful new hotel with very nice room. I did not like the check in or the service at the restaurant. They require you to scan a QR code to check in or interact with the hotel in any way. QR code for the restaurant menu. QR code for room service. I don't feel like I should be required to fill out an online form and disclose a ton of personal information to simply get a room for a night. I should be able to check in with my passport and my money...and without having to use my phone. The WIFI was also barely usable for most of my stay. If you are not bothered by the above issues, it is a very nice place.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
La Matuna is an exceptional choice for anyone seeking a fulfilling experience in the vibrant areas of Getsemaní and Cartagena’s historic walled city, all while enjoying the serene ambiance La Matuna offers. The staff are outstanding—exceptionally friendly, courteous, and quick to address any concerns, ensuring a truly comfortable stay. The cleanliness throughout the hotel is impeccable, and the meals are consistently excellent, adding a delightful culinary experience to the stay. And the vibe – it’s unparalleled! The ambiance here radiates a laid-back, relaxed, and chilled energy, making it easy to unwind and fully enjoy my time. I thoroughly enjoyed my stay and am already looking forward to my next visit. La Matuna has certainly set a high standard for my future stays in Cartagena.
Stayed 2 nights in Nov 2024

8/10 Good

Torren

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint i have is the communication. Need more English
Stayed 1 night in Nov 2024

10/10 Excellent

FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family trip, staff at the hotel very nice and friendly, always eager to help. Thanks a lot!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Anthony

Stayed 2 nights in Oct 2024

4/10 Poor

Silva-Stein, Toronto

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location is good, but I had too many issues, with noise and water. The room wasn't ready on time and when I did check in, there was food in the room from the previous guest. Also the visitor policy is far too strict, even if I was coming back to the room in the middle of the day to change or charge my phone, a guest was not permitted up unless you pay an extra 100,000 pesos. The shower head broke during my stay, and the first couple days there were issues with the water. I asked for a quiet room, I was put in the first floor. I asked to change on check in and they did nothing. Overall with so many issues, not with the price with so many other options in Cartagena. I didn't try the restaurant because the selection was small and overpriced. The lobby bar is also about 3x the price of items elsewhere.
Stayed 7 nights in Oct 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit of this property. Will be returning soon.
Stayed 3 nights in Oct 2024

8/10 Good

Daniel

Stayed 2 nights in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness
Stayed 4 nights in Oct 2024

2/10 Terrible

eleuterio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to be careful with you bill.people who work on the morning shift very slicked.
Stayed 4 nights in Oct 2024

10/10 Excellent

Denerra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!!
Stayed 5 nights in Oct 2024

10/10 Excellent

Danielle

Stayed 3 nights in Sep 2024

10/10 Excellent

uriel

All employees were very helpful making sure I was ok all the time. Thanks to them I feel like at home
Stayed 8 nights in Oct 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice

6/10 Okay

Reny

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Uou get what you pay for
Stayed 4 nights in Oct 2024

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back
Nice stay, still doing some Reno but did not affect our trio. Nice location, great bed, room very spacious. Pillow too thick
Stayed 2 nights in Oct 2024

8/10 Good

Jose

Stayed 3 nights in Sep 2024