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Palenque Casa Hotel BY HMC

4.0 star property

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Outdoor pool
Standard Room | Bathroom | Shower, free toiletries, hair dryer, towels
Deluxe Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi
Coffee service
Dining

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Parking included
  • Pool
  • Spa
  • Breakfast included

Explore the area

Map
Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001
  • Centro Comercial La Serrezuela
    ‪1 min walk‬
  • Plaza de San Diego
    ‪3 min walk‬
  • Walls of Cartagena
    ‪3 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Superior Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Deluxe Room

  • 32 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Palenque Casa Hotel BY HMC

4-star hotel in Cartagena Walled City
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a rooftop terrace, a hot tub, and coffee/tea in a common area.
Palenque Casa Hotel BY HMC offers 16 air-conditioned accommodations with safes and complimentary toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include showers. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments.
Palenque Casa Hotel BY HMC features an outdoor pool and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Cartagena hotel also offers a rooftop terrace, spa services, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Onsite self parking is complimentary.

Palenque Casa Hotel BY HMC has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM. A complimentary manager's reception is offered each day.
Palenque Casa Hotel BY HMC has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 80000 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per room (roundtrip)
  • Rollaway bed fee: COP 80000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Palenque Casa Hotel HMC Cartagena
Palenque Casa Hotel HMC
Palenque Casa HMC Cartagena
Palenque Casa HMC
Palenque Casa By Hmc Cartagena
Palenque Casa Hotel BY HMC Hotel
Palenque Casa Hotel BY HMC Cartagena
Palenque Casa Hotel BY HMC Hotel Cartagena

Palenque Casa Hotel BY HMC Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 68 reviews
Rating 8 - Good. 22 out of 68 reviews
Rating 6 - Okay. 14 out of 68 reviews
Rating 4 - Poor. 5 out of 68 reviews
Rating 2 - Terrible. 3 out of 68 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Eduardo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location though difficult to find a parking spot
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
Stayed 2 nights in Jun 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff. All rooms needs fixing.
Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.

8/10 Good

Peter , Keswick , On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend !!!
The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Stayed 7 nights in Jan 2018

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! well located, great service, excellent breakfast!
Stayed 5 nights in Jan 2018

10/10 Excellent

Brittney, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and cozy, great Walled City location.
I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got switched at the last minute
The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
Stayed 2 nights in Jul 2017

8/10 Good

Zunilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Hotel was good and convenient. Near to airport

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe hotel conveniently located.
The hotel is cute, clean and conveniently located. My main issue with it is that there is a huge construction project - half a block long - a couple of doors down. Weekdays and Saturdays construction begins at 7am, and there is no break from the noise. I wouldn't recommend anyone to stay at the hotel until the construction is done. Also, the chairs in front of the tiny pool are right outside the hotel room doors, and anyone who is out there late or early making noise means absolutely no sleep inside the rooms. The doors are too thin. Finally, the breakfast is only ok, and the pool is very small. The hot tub didn't have hot water, just little water jets.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Nice place to stay
Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable clean hotel near everything
It was a beautifully decorated hotel that was clean. A great staff and a nice breakfast served in the courtyard,

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not so good.
We payed for a superior room and just got a standard room. The room was small, had some areas around corners and inside the closet that were dirty and also the pillows had a strange smell. For two people trying to sleep on a double bed was difficult. Then after I complained they changed us to a superior room that was by far better. Other aspect and it has nothing to do with the hotel is that there is a construction next to the hotel, so after 7:00 AM nobody can sleep due to all the noise. Need to say that breakfast was good, but in my opinion this hotel needs to be updated. The carpets look dirty, the windows don't have a blackout curtains, and because of the doors being very flimsy you do not feel secure in this hotel. I definitely do not recommend it.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in walled city.
The staff was excellent. Hotel is in need of restoration. Beds are hard, poor lighting, mold on ceiling and walls. Jacuzzi doesn't work. No hot water in spas. Also, construction going on next door from 7 until 6:00 everyday.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice Hotel close to restaurants & shopping
After an upsetting start to a Noisy Room & Hard Bed, we were accomodated to a bigger, nicer & Much more quiet room. Staff is very friendly & accomodating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel
We loved our stay at Palanque Casa. The staff was friendly and the rooms were beautiful. It is near the walled city and is walking distance to many of the city's attractions. The pool is beautiful, though it is very small. The internet in the lobby is great, however the internet does not work well in the rooms. If you need to be connected at all times, this might be an issue. Again, this is a beautiful hotel, in a nice location, with a wonderful staff.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We enjoyed our stay here, close to San Diego Square, good restaurants and fun nightlife

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
my wallet and headphone get stolen in this hotel, be careful with persons there

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay and will be returning in a few days.

10/10 Excellent

Sharka, Los Angeles and Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
We spent six night at Palenque and we had a great time. The hotel has the perfect location. It is very close to the Wall, very close to great walks, bars, restaurants and plazas.....but still away from the noise! The staff at the hotel was helpful and friendly. I would totally stay there again.

6/10 Okay

Joseph

The people at the hotel were generally kind and considerate. Upon checkin, we did notice that our hand towel and the floor towel next to the shower were filthy. We requested new towels 3 times, and finally after the third time (almost after a full day being there), we received a new hand towel. On one occasion, I explained to the front desk it was dirty and they said new towels were being dried and it would take half an hour - but they never offered to bring me a new towel or even ask what room we were in or even apology, and this request did not result in the new towel. I would say it is a fine spot but they really need to work on cleanliness and customer responsiveness for such requests.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
I'm so glad i chose this place - it was such a beautiful hotel with a lovely atmosphere. It looks just like the photos. The courtyard is gorgeous and full of plants. The pool was really welcome in hot and sticky cartagena. The staff were all really nice and helpful. I think i was upgrades from a single to a double room, which was lovely and spacious. Felt very luxurious for the price and the included breakfast was great - lots of fresh fruit! Felt verr luxurious for the price. Only downside was the building site right next door - i didnt find it that bad though, but it might bother you if you want silence.

8/10 Good

joseph, Near pittsburgh pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay.
This hotel served me well for the money. There was plenty of hot water--had heard that was a concern in other hotels.