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Santa Catalina Hotel

4.0 star property

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Photo gallery for Santa Catalina Hotel

Outdoor pool
Terrace/patio
Lobby
Suite, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace
Front of property - evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Laundry

Explore the area

Map
Carrera 6, Cl. del Candilejo #32 - 62, Cartagena, 130001
  • Clock Tower
    ‪4 min walk‬
  • Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Walls of Cartagena
    ‪7 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Non Smoking

  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Superior Room, 2 Queen Beds, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds, Non Smoking

  • 279 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Voilá Centro Histórico

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, (590)
The price is $197
per night
$197 total
includes taxes & fees
Apr 25 - Apr 26
Voilá Centro Histórico

About this property

Santa Catalina Hotel

4-star hotel in Cartagena Walled City
This smoke-free hotel features a restaurant, a bar/lounge, and a poolside bar. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a rooftop terrace, and concierge services are onsite.
Santa Catalina Hotel offers 40 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Santa Catalina Hotel is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 6:30 AM and 10:00 AM.
Gran Inka - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Gran Inka

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 80000 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 63000 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: COP 80000 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Santa Catalina Hotel Cartagena
Santa Catalina Cartagena
ta Catalina Hotel Cartagena
Santa Catalina Hotel Hotel
Santa Catalina Hotel Cartagena
Santa Catalina Hotel Hotel Cartagena

Santa Catalina Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 627 out of 906 reviews
Rating 8 - Good. 172 out of 906 reviews
Rating 6 - Okay. 63 out of 906 reviews
Rating 4 - Poor. 24 out of 906 reviews
Rating 2 - Terrible. 20 out of 906 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scarlett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within the old town (perhaps a little hectic as right next to the clock tower). Best thing about this hotel was the rooftop and pool. We were traveling as a family of four and the rooms were definitely on the small side, with little space to move around. Cupboards and fridge designed so badly you can’t open the fridge the right way. Only one lift in the building so long waits, plus the cleaning staff use it too with their cleaning trolleys.
Stayed 2 nights in Jan 2025

10/10 Excellent

Luke

Stayed 3 nights in Dec 2024

10/10 Excellent

Mike

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness
Nos encanto el hotel, sus empleados, el desayuno y la ubicacion
Stayed 1 night in Dec 2024

2/10 Terrible

alok

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience at Santa Catalina
Rooms had mold. Would highly NOT recommend to anyone
Stayed 4 nights in Dec 2024

6/10 Okay

Robert

Stayed 3 nights in Dec 2024

10/10 Excellent

PEDRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff is very accommodating...
Stayed 3 nights in Dec 2024

10/10 Excellent

Adriana Herrera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location EXCELLENT
Stayed 4 nights in Dec 2024

10/10 Excellent

Diana

Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelent Coustomer service
Stayed 1 night in Dec 2024

8/10 Good

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, perfectly located. Warm and friendly staff. Will be back!
Stayed 4 nights in Nov 2024

8/10 Good

Joshua Issiah

Stayed 3 nights in Nov 2024

4/10 Poor

PAOLA ANDREA

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced for the lack of service and attention to the guests. I had to communicate with them numerous times the week before my arrival for transportation. There was no communication upon pickup and the room was not clean. The bathroom had hairs on the wall and the laundry bag had blood. When this was addressed all they said was “sorry”. They had a private event in the rooftop and no food was offered starting at 12pm! The event was at 7pm! Terrible organization, don’t get your moneys worth wouldn’t stay here again, wouldn’t recommend. Glad we only stayed one night
Stayed 1 night in Nov 2024

4/10 Poor

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud Music Faulty Towers.
1st night I was unable to sleep as what i can only describe as a rave went on above our room. Loud music and banging until well past midnight. When i called to complain I was simply ignored. 2nd night after moving rooms the toilet would not flush. I was told its not an emergency so would need to wait until morning to have someone look at it. The rooftop bar was closed every evening for various private events. The Jacuzzi pool had a foaming mold in it. The rooms had to be requested to be made up every day. The only reason to give 2 stars is the concierge was very helpful and the location was good.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top roof pool
Stayed 2 nights in Nov 2024

10/10 Excellent

Rodrigo

Disliked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Mariela

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent service, breakfast and restaurant the best. The only and major inconvenient was that rooms are too humid and with a mold smell. Area is too noisy. Events most of the time at the rooftop limited access to this amenities
Stayed 5 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

ADIANNA

Liked: Staff & service
Great staff. Kind, helpful, and attentive! Location is amazing you are literally in the center of old town. Things are for the most part polished and clean. The rooms do show wear and tear especially in the restrooms, very rough towels IMO. Large hotel so I occasionally heard noise when people would be returning form their night out. Nothing terrible. Overall good/okay. Decent stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was absolutely perfect. Highly recommend, just not during the rainy season.
Stayed 3 nights in Nov 2024

8/10 Good

Robert, DPO AA

Stayed 2 nights in Oct 2024