See all properties

ZiOne Luxury Hotel Cartagena

3.5 star property

Choose dates to view prices

Photo gallery for ZiOne Luxury Hotel Cartagena

Terrace/patio
Superior Room with living Room - No view | Terrace/patio
Front of property - evening/night
View from property
Superior Suite, 1 King Bed, Jetted Tub | Down comforters, minibar, in-room safe, soundproofing

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001
  • Bocagrande Beach
    ‪3 min walk‬
  • Castillo Grande Beach
    ‪8 min walk‬
  • Clock Tower
    ‪5 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view | Down comforters, minibar, in-room safe, soundproofing

Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with living Room - No view

Superior Room with living Room - No view | Down comforters, minibar, in-room safe, soundproofing

Superior Room with living Room - No view

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Jetted Tub

Superior Suite, 1 King Bed, Jetted Tub | Down comforters, minibar, in-room safe, soundproofing

Superior Suite, 1 King Bed, Jetted Tub

  • 1076 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 Double Bed, Non Smoking - No view

Business Room, 1 Double Bed, Non Smoking - No view | Down comforters, minibar, in-room safe, soundproofing

Business Room, 1 Double Bed, Non Smoking - No view

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Down comforters, minibar, in-room safe, soundproofing

Standard Room, 2 Double Beds, Non Smoking

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Down comforters, minibar, in-room safe, soundproofing

Standard Room, 1 Double Bed, Non Smoking

  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Outdoor pool, sun loungers

Holiday Inn Express Cartagena Bocagrande by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.2 out of 5, Very Good, (1000)
The price is $109
per night
$113 total
May 21 - May 22
Holiday Inn Express Cartagena Bocagrande by IHG

About this property

ZiOne Luxury Hotel Cartagena

3.5-star hotel in Bocagrande
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
ZiOne Luxury Hotel Cartagena offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters. 51-inch flat-screen televisions come with satellite channels.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Cartagena hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance. Onsite self parking is complimentary.

ZiOne Luxury Hotel Cartagena is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
ZiOne Luxury Hotel Cartagena has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 1 building
  • 14 floors
  • Built in 100
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 51-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 4 2025 to May 4 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Swimming pool
Renovation work will only be conducted on weekends. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 150000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 150000.0 per night
  • Administrative fee: COP 9500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 900904020-2
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number RNT 60221

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

ZiOne Luxury Cartagena
Zione Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel
ZiOne Luxury Hotel Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel Cartagena

ZiOne Luxury Hotel Cartagena Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 229 out of 504 reviews
Rating 8 - Good. 135 out of 504 reviews
Rating 6 - Okay. 70 out of 504 reviews
Rating 4 - Poor. 30 out of 504 reviews
Rating 2 - Terrible. 40 out of 504 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Huy

Liked: Staff & service, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Kerly Yohana Salazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar para descansar El desayuno estuvo delicioso El personal muy atento
Stayed 3 nights in Jan 2025

10/10 Excellent

johnny

Stayed 2 nights in Jan 2025

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated like VIP guests by Joe or Jorge and front desk staff. They made our visit to Cartagena fabulous. I highly recommend this hotel and the restaurant offers great breakfast and menus. We took a sunset cruise and a City tour and we enjoyed it even though there was some hiccups to find out tour groups.
Stayed 1 night in Jan 2025

6/10 Okay

Dislyn

Stayed 1 night in Jan 2025

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Jan 2025

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lit in Cartagena!

My stay was amazing. Thanks so much for the upgrade. The room was incredible and the view was immaculate. Not to mention how helpful and attentive the staff was. I am definitely coming back to stay here. Hands down.
Stayed 1 night in Jan 2025

10/10 Excellent

Fara k., Santo Domingo Norte

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito todo
Stayed 5 nights in Jan 2025

8/10 Good

Odell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property didn’t have hot water during my visit. The shower also leaked due to improper caulking of the shower door. Aside for those minor issues, I’d stay there again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location & great all around service.

The room was very well kept. The staff was friendly. Service at breakfast was also good. Overall pleasant experience. Easy walk to the beach as well. I would stay there again.
Stayed 1 night in Jan 2025

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service
La persona encargada del hotel es Mal Educada y amargada
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Las habitaciones espaciosas y muy limpias. La pisc

Las habitaciones espaciosas y muy limpias. La piscina un lugar perfecto para terminar el día. El personal muy atento, amable, y con gran servicio. Milagro en la recepción muy atenta.
Stayed 5 nights in Dec 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2024

10/10 Excellent

Samuel

Stayed 3 nights in Nov 2024

10/10 Excellent

Rain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean hotel
Stayed 1 night in Dec 2024

10/10 Excellent

LETY

Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2024

8/10 Good

LETY

Liked: Amenities
Nice hotel will stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 5 nights in Nov 2024

10/10 Excellent

Oscar, Woodside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio 10/10
Stayed 3 nights in Nov 2024

8/10 Good

Hillary

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Me gustaría que fueran más atentos con la limpieza ya que el primer día no nos limpiaron hubo mucha lluvia y entro agua por la ventana y demoraron en secarlo y no pudimos usar las app de la tv de resto todo bien
Stayed 3 nights in Nov 2024

10/10 Excellent

maritza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustò el trato del personal, son muy amables. El desayuno es variado y delicioso.Es muy accesible.
Stayed 2 nights in Nov 2024

10/10 Excellent

MARY, Miami beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooftop pool and bar was a nice plus- beds were super comfy and couldn’t hear the people nextdoor which is always great. Breakfast was ok but we got there late- Anja(Anna?) was fantastic though and had the kitchen cook me up some eggs since the tray was empty.
Stayed 1 night in Nov 2024

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024