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Castaway Cay Vacation Packages

Perfect for the price. Friendly staff and great communication.

As a connoisseur of fine, high-stakes vacationing, I’ve graced many a RIU resort with my presence. Overall, the classic RIU DNA was firmly intact here: the food was absolute magic—I’m 90% sure the omelet chef is an unregistered wizard—and the service was delightfully adequate, given that the staff somehow managed to keep us all alive in a hotel that is actively attempting to return to the sea. Which brings me to the resort itself. "Charming history" is a polite way to put it. "An ancient ruins simulator" is slightly more accurate. I strongly suspect the building was constructed during the late Jurassic period, and management has opted to leave maintenance up to gravity and prayer.

Everything was great, except the food which was just okay. We only ate at 1 restaurant and the food seemed prepared in advanced. The steak was good as well as the dessert (cheesecake), everything else was mediocre at best. We took advantage of the kids club to get a few hours to ourselves and we participated in the archery. We would have loved to see the show however it wasn't until 9:30/10 and so we had no services to watch our 5 year old so we had to skip that. The food at the buffet was decent, but could be better. Would have loved to see a simple dessert like ice cream, but I was happy to try a few new things, of course they did have staple items. I was turned off by the butter and cream cream and never used as its all in one big pile and every one dips in. The butter was full of toast crumbs most days and they were often left uncovered by guests living the spreads open to flies etc. Check in was smooth and we received a free tote bag from guest services, not sure if this is the norm for everyone or if it was a gift because it was my birthday weekend, but the tote is beautiful and I love it! The room was clean. We had a lovely view of the beach. We also met a bottle of champagne and a fruit platter in the room which was a lovely touch and a welcome surprise. Again not sure if this is the norm or if they took note of my birthday, I didn't mention it but ID and date of birth were required at time of booking and checking in. Overall the experience was good.

We had a wonderful stay at The Cove. The resort is beautiful and elegant, and the service throughout the property was excellent. We especially enjoyed Fish by José Andrés and Paranza, where the food and service were outstanding. The beach was beautiful, with crystal-clear water and soft sand. Our only disappointment was the beach service for drinks and refreshments, which was very limited and sometimes almost nonexistent. Overall, a fantastic experience, and we would definitely return!

Great place, great time