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Castel San Pietro Terme Vacation Packages

Good stay -facilities good

Fabulous buffet breakfast with great vegan and nonvegan options

Clean modern hotel. Check in was quick and efficient with personal service although tech version available. Breakfast was plentiful with a good variety including eggs cooked to order. Room comfortable.

Most modern hotel that I’ve found in the Bologna area, staff are excellent

Unfortunately, this was the most disappointing hotel stay of our vacation through France, Spain, and Italy. We booked one night here before our early morning flight to London, expecting a comfortable place to rest. Upon entering Room #306, we immediately found that the air conditioning was not working despite temperatures of around 90°F (32°C). We also noticed two portable fans already in the room, suggesting the hotel was aware of the issue before our arrival. The room also had a strong musty odor. We reported the problem immediately and asked to be moved to any available room with working air conditioning, even if it meant our family of four sharing a smaller room. The front desk initially questioned whether the AC was actually broken, but after inspecting the room themselves, they confirmed it was not functioning. Unfortunately, there was no maintenance available, and no alternative room was offered. What made the experience even more disappointing was the lack of empathy. Instead of understanding our situation, the lady manager on duty responded with an ungracious attitude and an unpleasant stare, leaving us feeling like our concerns were an inconvenience. With an early flight the next morning, we had no choice but to book another hotel at our own expense and pay for an additional taxi. This was the only hotel during our entire vacation that failed to provide the basic accommodations we had reserved. Sadly, we cannot recommend this property based on our experience.

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