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Castelluccio Superiore Vacation Packages

To whom it may concern. The refrigerator was not working. Called the front desk and no one came. The television was a joke. The basic channel were not available. Not sure i will be back. We are talking base amenities, Television e refrigerator. Thank you for your time. Respectfully yours. Patrizio Turco.

Spa was closed and that’s why booked the hotel night before an early flight next day.. web sight said pool was closed but nothing about the sauna and steam room

It was a lovely place to stay, clean, friendly staff, helpful, kind. Facilities were well maintained with beautiful gardens

Beautiful villa, felt very private and secluded. Perfect for relaxation, reading, writing, and close enough to explore the beaches and other parts of Puglia.

Wonderful time. The staff were super nice and helpful.

We had a wonderful stay. Unfortunately, we only discovered it on the last day of our trip, because we would have loved to spend much more time here. The villa was spacious, spotless, and had a beautiful garden where our baby had plenty of room to play and enjoy herself. The pool was lovely, the food was amazing, and the hospitality was outstanding. Everyone made us feel so welcome. We will definitely come back. Thank you so much for your kindness and for making our stay so special!

We were very much looking forward to our stay at the Mare Resort but unfortunately our four nights were ruined as the hotel was being used to support the build of a massive stage and other supporting infrastructure for a concert outside the front door of the hotel. The noise and disruption to our use of the hotel as guests was totally unacceptable. We received no prior warning that there may be this level of disruption to enable us to review our booking which again is totally unacceptable behaviour on the part of the hotel owners who we assume profited from renting space and rooms to the concert organisers. On this basis the hotel should have been closed to normal guests and rented totally to the concert organisers. Other comments: 1. We were denied access to the hotel by concert security staff on a number of occasions and had to negotiate our way in! 2. Breakfast was very low quality produce served in a dimly lit meeting room with no outside windows. 3. The lifts were not working for extended periods. 4. Sound and lighting equipment were all over the place being moved to the third floor. 5. The only positive were the staff who were very apologetic and to be honest appeared embarrassed that paying guests were treated so badly.

The hotel is supposed to be a boutique hotel and spa. The rooms are not representing a boutique hotel- they are very simple! Regarding the Spa??- it was closed so we couldn’t enjoy the amenities after a long journey- very disappointing.