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Douglas Arms Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Douglas Arms Hotel

Comfort Double Room | Free WiFi, bed sheets
Exterior
Classic Triple Room | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels
Game room
Interior

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

Map
206 King St, Castle Douglas, Scotland, DG7 1DB
  • Threave Garden
    4 min drive
  • Threave Castle
    10 min drive
  • Lock Ken
    10 min drive

Room options

View all photos for Single Room

Single Room | Free WiFi, bed sheets

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Triple Room

Classic Triple Room | Free WiFi, bed sheets

Classic Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Basic Twin Room

Basic Twin Room | Free WiFi, bed sheets

Basic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

Comfort Double Room | Free WiFi, bed sheets

Comfort Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room

Basic Double Room | Free WiFi, bed sheets

Basic Double Room

  • 108 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room

Economy Double Room | Free WiFi, bed sheets

Economy Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Economy Twin Room

Economy Twin Room | Free WiFi, bed sheets

Economy Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Triple Room

Economy Triple Room | Free WiFi, bed sheets

Economy Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Similar properties

Exterior

Imperial Hotel

Pet friendly
Parking included
Free WiFi
Restaurant
3.8 out of 5, Good, (54)
The price is $63
per night
$75 total
includes taxes & fees
Jan 8 - Jan 9
Imperial Hotel

About this property

Douglas Arms Hotel

3-star Castle Douglas hotel with free self parking
This smoke-free hotel features free self parking and multilingual staff. Weekly housekeeping is available.
Douglas Arms Hotel offers 40 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations. This Castle Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided weekly.

Douglas Arms Hotel features multilingual staff and an elevator. Complimentary secured self parking is available on site.

Douglas Arms Hotel is a smoke-free property.

Languages

Arabic, Bulgarian, English, Farsi, French, German, Hebrew, Italian, Polish, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free secured self parking on site

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • Elevator

More

  • 1 building
  • 2 floors
  • Built in 1896
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 30
Minimum check-in age: 23

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking

Access methods

Host will greet you, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

Property is also known as

Castle Douglas Hotel
Douglas Arms Hotel Hotel
Douglas Arms Hotel (Peymans)
Douglas Arms Hotel Castle Douglas
Douglas Arms Hotel by Paymán Club
Douglas Arms Hotel Hotel Castle Douglas

Douglas Arms Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 6 out of 28 reviews" "
Rating 8 - Good. 6 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 9 out of 28 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Very dated, room cold and not insulated. No facilities in hotel, restaurant, bar, mini fridge in rooms. No staff and locked main door, had to call the hotel company to get them to send someone to open the door to check in. Dirty plate on reception counter. Car park in dilapidated area with dangerous looking roofing and walls. Overall bad stay for the price, similar priced places just up the street with way more going for them, just a shame they were booked up...
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the money
Really disappointed in the condition of the hotel. The whole place smelt damp and the place needs a complete refit
Stayed 2 nights in Jul 2024

4/10 Poor

John

Liked: Room comfort
Disliked: Property conditions & facilities
Mis sold rooms - not as advertised
I booked and paid for a comfort double room, on arrival i was given a single room. No other choice. Room 40 did have a double bed installed at some point as the foot post marking indents were clearly seen in the carpet, even though reception stated it bein to small for a double bed. Decor on walls grubby around switch ans 13amp socket outlets. Curtain was closed on arrival an looked grubby -staining at the edge or water marks.
Stayed 1 night in Jul 2024

2/10 Terrible

Ian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

Kim

Stayed 1 night in Jun 2022

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfortable accommodation
Was good budget accommodation with first class accessories ie a jacuzzi. No staff at night had to use online team who were able to fix our issues remotely.
Stayed 1 night in Jun 2022

2/10 Terrible

Jacqueline

Stayed 2 nights in May 2022

2/10 Terrible

Krzysztof

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid
Paid extra to be able to pay at premises and cancel if my plans would change but turns out that I still had to pay in advance and my stay was non refundable! No staff at hotel whatsoever to help with anything. I had to call them to find out what room number I'm staying at! My pillows were with feathers and I'm allergic but couldn't change since nobody was at premises to help with anything! I'm really glad that I spent only about 10hrs at that place. I will do my best to avoid this particular chain in future.
Stayed 1 night in Apr 2022

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
Few problems checking in. Eventually got in. There were a few things we needed and I messaged and they were sorted out straight away. We were expecting a games room but were told they didn’t have one. This is featured on the advertisement. I suggest that pic is taking off. The room was standard and clean enough. Shower was great. There is a kitchen that you can use. Loads of shops to go in near by.
Stayed 2 nights in Apr 2022

2/10 Terrible

Sean

Stayed 4 nights in Mar 2022

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room large and comfortable enough. Bathroom still had empty containers from previous guest in shower area. Disagree with the £50 hold on my credit card which sti hasn't been removed after 3 days - and was more than the cost of the room itself. Self service communal kitchen area was a nice addition.
Stayed 1 night in Feb 2022

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service provided
Stayed 1 night in Feb 2022

2/10 Terrible

Benjamin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was never able to get the necessary check-in information to stay despite trying for three days prior. The company behind this property is fraudulent and steals your money. It's impossible to plan a journey when the convoluted process is all done late on the day of arrival (At 6pm on the day of arrival the hotel was asking me for more things). What ever you do, don't book this hotel. Scammers refused to refund me.
Stayed 9 nights in Aug 2021

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities
Didn't send me check-in details but I was given the door code when I called.
Stayed 1 night in Aug 2021

2/10 Terrible

Steve

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not clean, no toilet rolls , period towels left in the bins not clean at all, would not stay again.
Stayed 2 nights in Aug 2021

6/10 Okay

Teresa

Traveled with family
Liked: Room comfort
A nice hotel for the price but comms was awful
The hotel room was nice with good quality bedding and comfy mattresses. The tv was excellent. The room was obviously recently decorated. For a basic hotel it was good However, the booking in system via Hotels.com was extremely cumbersome. We had booked online the day before. It excepted my booking and took my payment with a confirmation email. So far so good. It wasn’t until the following morning when I received an email from the hotel company requesting that I pay a security deposit and email proof of ID 72 hours before arrival- without having accessed to my time machine let alone an internet connection (being already in the car en route) such actions were not possible So stopping at a lay-by when a 4G signal could be found, I then spent 1/2 hour trying to find out how to do this. Eventually, after calling 3 different numbers suggested on their original email ( which I triple checked for references to deposits etc and found nothing useful) I finally spoke to one of their reps who insisted that that it was clearly indicated on the Hotels.com website (NO it wasn’t!). Finally he sent me a link to their deposit payment url and I paid for it from my lay-by in the wilds of Scotland. I was assured that the hotel staff would know to expect me and a door code would be emailed asap. Neither happened and I had to explain everything again to the nice bloke who finally let me in. For a cheap hotel the facilities were pretty good, but communication was awful!
Stayed 1 night in Aug 2021

2/10 Terrible

Anne

Traveled with family
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe
Great. Self service currently via secure key collection box. Rooms have proper locks and outside doors too so very safe.
Stayed 1 night in Aug 2021

6/10 Okay

Ulf

Liked: Cleanliness, room comfort
Ett enkelt hotell
Ett enkelt hotell utan personal och restaurang. Billigt enkelt och helt ok för en natt.
Stayed 1 night in Jul 2024