2 restaurants, 2 coffee shops/cafes, and 24-hour room service are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services and a 24-hour front desk.
Tsai Hotel and Residences offers 70 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Rooms open to balconies. 40-inch LED televisions come with cable channels. Bathrooms include showers and bidets.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Public areas are equipped with complimentary wireless Internet access. This Cebu hotel also offers a terrace, concierge services, and 24-hour room service. Onsite self parking is complimentary.
Tsai Hotel and Residences has designated areas for smoking.
Tazza cafe & Patisserie - This coffee shop serves breakfast, lunch, and dinner.
Burrow unlimited chicken - This bistro serves brunch and dinner. Open select days.
24-hour room service is available.
Languages
English, Filipino
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Food and drink
2 coffee shops/cafes
2 restaurants
Restaurants on site
Burrow unlimited chicken
Tazza cafe & Patisserie
Family friendly
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Luggage storage
Guest services
Concierge services
Housekeeping (daily)
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
No elevator
Tile flooring in room
Well-lit path to entrance
More
1 building
6 floors
Built in 2013
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Rollaway/extra bed (surcharge)
Bathroom
Bidet
Free toiletries
Hair dryer (on request)
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
40-inch LED TV with cable channels
Food and drink
24-hour room service
Electric kettle
Free bottled water
Tea bags/instant coffee
More
Air conditioning
Desk
Phone
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 1000 per night
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: PHP 500 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Rollaway bed fee: PHP 1000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Property is also known as
Tsai Hotel Cebu
Tsai Hotel
Tsai Cebu
Tsai Hotel and Residences Cebu
Tsai Hotel and Residences Hotel
Tsai Hotel and Residences Hotel Cebu
Tsai Hotel and Residences Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
I have stayed many places so far and I do not have the highest expectations, but this was not worth staying. The party on the roof across the street was so loud, I left my stay early. I am not so sensitive to noise, but wow.
Tsai hotel was beautiful 6 years ago. It’s need updating on the paint and toilet. There was no refrigerator or TV in the room.
DAVID
Stayed 1 night in May 2024
6/10 Okay
Marya
Traveled with family
May 6, 2024
Little disappointed with loud construction sounds.
Stayed 2 nights and every morning little past 8am banging starts probably renovating but as a hotel most of the guests are tourists and obviously liked to sleep-in instead woken with loud sounds. They could have at least start it after 10am to 4pm. Towels were too rough, half full water bottles in the fridge, no shower curtain. Rooms looks and feels clean.
Very bad customer service experience! After booking and paying online, they denied the room I booked and they wanted me to pay additional payment so I can get the room I booked and paid online! Very bad experience! The Manager is not deserving of his position! Overall, I will definitely not come back and will not recommend!
The Pictures are completely misleading.
Maintenance is terrible; as an example: Aircon has no remote and canot be adjusted. There are no blankets or quilts available at all. The airconditioner is kept on Max Cold, so you can either shut it off and stop all airflow or leave it ON and freeze. Plumbing is inadequate; the shower is a trickle and the hot water barely works and is cold. The linen is threadbare. I could go on and on, but siffice it to let my actions speak for me as follows: I was booked for 4 nights. I stayed 1 night and checked out into another hotel.
anil
Stayed 3 nights in Jan 2023
10/10 Excellent
Tormod
Dec 27, 2022
Tormod
Stayed 1 night in Dec 2022
6/10 Okay
Hapfy
Business traveler
Dec 14, 2022
Liked: Cleanliness, staff & service
I hope there would be a hot and cold shower. The hot is not functioning in my room. It would be better if you have a hand shower.
Hotel was ok. They played strange music in entry.
Bed had no blanket and internet was terrible.
Charles
Stayed 4 nights in Aug 2022
10/10 Excellent
Lillibeth
Traveled with family
Jun 5, 2022
Very good and I will comeback again.
Lillibeth
Stayed 18 nights in May 2022
6/10 Okay
Gary
Traveled with group
May 5, 2022
Liked: Cleanliness
Disliked: Amenities
Poor internet was an issue. Need to check their drainage system. I booked a room for some friends. They told me the drainage was clogged up as they showered it would fill up with water.