The room we were 1st put in, the tv didn't work, cakes the front desk, they were going to send someone up, waited for quite a bit, nobody showed up, called back up, evidently there was a shift change, it was a known problem. They relocated us to another room, which ended up being occupiec by guests already, they then put us in another room and it was fine. Others in the same hall had gotten locked out of there rooms, I feel the staff was overwhelmed or maybe understaffed for a busy football weekend.