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The hotels pictures look better than the real thing! The rooms are quite small which isn’t a huge issue as we weren’t in them much more than to sleep however photos don’t show this. Breakfast was quite low past 9am on the Sunday but much better restocked on the Monday we stayed. The amenities in the room are good and the mini bar is well stocked with reasonable prices mainly around 2.5€ for most items. We didn’t have housekeeping for our stay as they knocked around 9am on the Sunday but we were still getting ready and asked them to return later but they didn’t! Then we asked reception for fresh towels as no housekeeping and were told abruptly ‘all rooms get housekeeping’ which we then explained what had happened. The following morning we were awoken at 8am to vacuuming outside the room which wasn’t great either. Location wise however the hotel was fab, right by a main station and a pleasant 20/25 min walk to most attractions (less to parliament!). Not sure I’d stay here again however.

The whole hotel was immaculately clean.

I really want to leave a bad review so nobody uses this property and it's always available for me! But, I just can't. This stay was really the highlight of a long trip. The Collect Residence was BY FAR the best place we stayed out of hotels in Split, Rome, Florence, Venice, Budapest, and Bratislava. The price was great and the property was very clean, usable, well maintained and convenient. All of that would have been enough, 'but wait! There's more!' The staff was wonderful. Pleasant, professional, friendly and helpful. Never rushed or impatient even when they were swamped with people. Seriously, give Sofia a raise, she was so helpful! Also, the general manager was friendly and genuinely concerned. I have plans to return with my wife and will always recommend them to friends.

The staff was very helpful and they were very accommodating to my requests!

Great stay

This a unique property highlighting its historic background. The only drawback was lack of the better restaurants nearby. But would definitely stay there again.