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Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Relax by the ocean with a pool surrounded by palm trees and sun loungers, featuring a water slide and play area.
Enjoy al fresco dining amidst lush greenery and ocean views.
Relax by the pool surrounded by palm trees and lounge chairs.
Relax in a spacious room with a pool table, comfortable seating area, and balcony overlooking the sea.
Enjoy a panoramic ocean view from the large balcony, featuring a comfortable bed and stylish seating area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Xcacel Beach
    ‪6 min drive‬
  • Akumal Beach
    ‪7 min drive‬
  • Xel-Há Park
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

65-inch Smart TV with digital channels, TV

Room, 2 Queen Beds, Ocean View, Oceanfront

9.2 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Nature View

View from room

Club Room, 1 King Bed, Nature View

  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 1399 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Nature View

View from room

Room, 1 King Bed, Nature View

8.6 out of 10
Excellent
(45 reviews)
  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ocean View

View from room

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature View

65-inch Smart TV with digital channels, TV

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(72 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Ocean View

65-inch Smart TV with digital channels, TV

Family Room, 2 Queen Beds, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Partial Ocean View

View from room

Club Suite, 1 King Bed, Partial Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Ocean View

View from room

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, 1 King Bed, Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(24 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ground Floor

View from room

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ground Floor

View from room

Family Room, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(4 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV

Presidential Suite, 1 King Bed

  • 1711 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(13 reviews)
  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room Luxury with Garden View

  • Sleeps 3

Room Premium with Sea View

  • Sea view
  • Sleeps 4

Room Standard with Garden View

  • Sleeps 4

Room Standard with Sea View

  • Sea view
  • Sleeps 3

Room Luxury with Garden View

  • Sleeps 4

Room Standard with Garden View

  • Sleeps 3

Room Premium with Garden View

  • Sleeps 3

Room Standard with Sea View

  • Sea view
  • Sleeps 4

Room Premium with Sea View

  • Sea view
  • Sleeps 3

Room Premium with Garden View

  • Sleeps 4

Suite with Ocean View

  • Ocean view
  • Sleeps 3

Similar properties

Relax on the beach with a clear view of the ocean and palm trees.

Dreams Tulum Resort & Spa - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
3.8 out of 5, Good, (1001)
$391 nightly
The price was $601
The price is $391 total
includes taxes & fees
Dreams Tulum Resort & Spa - All Inclusive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5-star Tulum property with coffee shop/cafe
Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Complimentary uncovered valet parking is available on site.

Hilton Tulum Riviera Maya All-Inclusive Resort is a smoke-free property.

A complimentary manager's reception is offered each day.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (31 inch wide door)
  • Handrails in hallways (24 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1014 out of 1844 reviews
Rating 8 - Good. 384 out of 1844 reviews
Rating 6 - Okay. 240 out of 1844 reviews
Rating 4 - Poor. 108 out of 1844 reviews
Rating 2 - Terrible. 98 out of 1844 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 5 nights in Apr 2025

10/10 Excellent

Vivian

Stayed 4 nights in Mar 2025

10/10 Excellent

Lisa, Valley Center

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Fun splash pad for toddlers and kids. Very friendly staff. Great restaurants…We especially loved the hibachi option. The beach access is rocky so I suggest wearing water shoes.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kayirah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can most definitely say the transportation system around the hotel stands out to me the most. That was until I tried the streak house, food was a 10/10. The resort itself was beautiful. I would definitely visit and recommend family and friends.
Stayed 3 nights in Apr 2025

6/10 Okay

Tyler

Traveled with family
Liked: Property conditions & facilities, room comfort

2nd visit, won't be going back.

Returned to this hotel based on a previous stay in 2024. This time things weren't as amazing. Trash in places like landscaping never picked up. Entertainment everywhere during the day, even on the beach you couldn't get away from the screaming in the microphone/loud techno music. Food was average still, but my husband got terribly ill the last 2 days, and my 3 year old got sick on the last day. Canned water was no longer readily available. We found one hot tub that was 98 degrees the entire week, the rest of the time they were pool temp. Pool surfaces were alway grimey. Rooms and housekeeping were excellent. Restaurant service mostly excellent. My 5 year old had a great birthday dinner at La Luce. Beach/pool service was mostly slow but that was expected and the servers work hard. Tram wait times were longer than I remember, but we also used them more since we were farther from the lobby this trip. It also didn't help when other guests wouldn't want to make room or would cut the line. Lots of towels left everywhere on chairs all day. They took care of the seaweed well. The workers are the best thing about the hotel, always friendly and smiling.
Stayed 8 nights in Apr 2025

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
I was amazed at the cleanliness of the establishment the staff was great . Overall was a great experience.
Stayed 4 nights in Mar 2025

6/10 Okay

Shelley

Stayed 5 nights in Feb 2025

10/10 Excellent

Judith

Stayed 7 nights in Apr 2025

10/10 Excellent

Yana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel and destination
Stayed 5 nights in Mar 2025

10/10 Excellent

Yicel Abreu

Stayed 3 nights in Apr 2025

10/10 Excellent

Sara Coleman

Liked: Cleanliness, staff & service, property conditions & facilities
I went for my birthday trip and it was perfect and everything I needed was included
Stayed 4 nights in Apr 2025

10/10 Excellent

Aaliyah, bolingbrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
Stayed 5 nights in Mar 2025

4/10 Poor

Donna

Disliked: Staff & service, property conditions & facilities
Food and drinks were awful. Didn't have a decent meal the whole week. Buffet food was cold and dried out. Drinks had a funny taste no matter what we ordered. Very disappointed!!!!!
Stayed 7 nights in Apr 2025

8/10 Good

Bogdan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great staff, great food. No room to swim in the ocean. Beach has a lot of rocks and hard to get in and out of water. If you are a pool person and like to tan, or family with kids. This is a great place to be at.
Stayed 6 nights in Apr 2025

10/10 Excellent

Khelzea Jenz Flores

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Resort is an amazing place for families to stay at. They have pently of different food options. If you have any children under the age of 12, they have a kiss club where they do different activities throughout the day. All the staff were amazing and very welcoming. I will definitely be coming back next year.
Stayed 5 nights in Apr 2025

2/10 Terrible

Brittnai, Savannah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Deanna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Anna Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly enjoyed the resort. The grounds are absolutely beautiful. Food and dining options were great. We did have some trouble making dinner reservations, but the concierge was super helpful and was able to get us reservations. There are about 7 pools in the resort and they all have a beautiful ocean view. The food and drinks were delicious. All the staff we encountered were super friendly and beyond helpful. It would be nice to have a few more onsite activities throughout the day. I would definitely stay here again.
Stayed 6 nights in Mar 2025

10/10 Excellent

Rhonda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my bachelorette trip here in April 2025. The resort is lovely and overall so gorgeous. Our rooms were very clean and the beds were comfy. I’ve never stayed somewhere with nicer staff, they really made the trip special. Oscar at the lobby bar makes the best espresso martinis and margaritas. He was also so fun and attentive. Betuel and Isaías the bellhops gave us a special tour around the resort to show us everything so we wouldn’t have to walk. The food was pretty good, we especially loved the Italian restaurant La Luce, the prosciutto pizza was incredible. The ribeye tacos at SeaSalt were also great! The staff never forgot to ask us about food allergies and really remembered who was allergic to what. They also had quite a few vegan options at every eatery. Vela sur was a great way to start our day with Oceanside breakfast. Overall, the resort experience was lovely, we really enjoyed it all, from the rooms to the pools, but what made this trip special were the resort employees. There are too many to name, thank you to all the employees for making this an unforgettable trip!
Stayed 3 nights in Apr 2025

8/10 Good

Alejandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the property would offer free shuttles to and from the airport and to and from downtown Tulum to explore outside the hotel grounds. Property is very nice, and family entertainment is good.
Stayed 5 nights in Mar 2025

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we really enjoyed our vacation at the Hilton Tulum Riviera Maya All-Inclusive Resort. The service was excellent—staff were kind, attentive, and always ready to help. The hotel and property are beautiful and well taken care of. We were impressed with the variety of food offered at the restaurants, and the chefs did a fantastic job across the board. The only downside was that most of the cove was covered in seaweed during our stay, so we mainly used the beach near the lobby. That area was nicer but still had a rocky shoreline. All in all, it was a great experience!
Stayed 9 nights in Mar 2025

10/10 Excellent

Caitlin Noelle