Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Sports facility
Premium bedding, free minibar, in-room safe, individually decorated
Room, 1 King Bed, Nature View | Exterior
8 outdoor pools, cabanas (surcharge), pool umbrellas
Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Xcacel Beach
    ‪6 min drive‬
  • Akumal Beach
    ‪7 min drive‬
  • Xel-Há Park
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 2 Queen Beds, Resort View, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Nature View

  • Resort view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • Ocean view
  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Nature View

  • Resort view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Ocean View

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Nature View

  • Resort view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Nature View

  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Partial Ocean View

  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View

  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Accessible, Partial Ocean View

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Partial Ocean View

  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ocean View

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

  • Ocean view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Ocean view
  • 1711 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Resort view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5-star Tulum property with coffee shop/cafe
Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Complimentary uncovered valet parking is available on site.

Hilton Tulum Riviera Maya All-Inclusive Resort is a smoke-free property.

A complimentary manager's reception is offered each day.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (31 inch wide door)
  • Handrails in hallways (24 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1001 out of 1820 reviews
Rating 8 - Good. 373 out of 1820 reviews
Rating 6 - Okay. 234 out of 1820 reviews
Rating 4 - Poor. 114 out of 1820 reviews
Rating 2 - Terrible. 98 out of 1820 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tierra

Stayed 2 nights in Feb 2025

6/10 Okay

Monica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has beautiful grounds, I loved that each building has it's own pool and therefore you can almost always find chairs available. Multiple restaurants and good food although we were never able to get a reservation at the steak house. The staff is very friendly, mostly the waiters and bar tenders. Front desk, not as much. We missed our connecting flight and I was hoping they would accomodate us or give us a break for the night we had already paid but they didn't. It wasn't their fault so I understand and was not expecting it, but better customer service would have been appreciated. What I didn't like was the bedding, they had a blankets instead of comforters and that's big for me. Also, the toiletries were not good, the shampoo and conditioner were horrible.
Stayed 6 nights in Feb 2025

6/10 Okay

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ocean view was amazing. The Hotel was lovely although the grounds on the west side of the rooms could use some cleaup, design and manicuring (compared to other resorts). Food was horrible!
Stayed 7 nights in Feb 2025

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Fiordaliza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed my stay at Hilton, staff were extremely friendly, food was incredible!
Stayed 5 nights in Feb 2025

10/10 Excellent

Tenjing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has nice views and staffs are friendly and helpful
Stayed 3 nights in Feb 2025

10/10 Excellent

Nikolay, Edgewater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities
Stayed 7 nights in Feb 2025

10/10 Excellent

Anna

Traveled with family
Liked: Amenities
Great place to stay with family and friends. Very nice pools and beach
Stayed 4 nights in Feb 2025

10/10 Excellent

Kiera

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be trying to book again
Stayed 3 nights in Feb 2025

10/10 Excellent

Cherie Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very prestige hotel! Would recommend it to everyone. Very accommodating staff, good service!
Stayed 5 nights in Feb 2025

6/10 Okay

Nalleli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach is very rocky. It’s really a family hotel don’t plan to party if you’re looking for club vibes.
Stayed 3 nights in Feb 2025

4/10 Poor

Kenneth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My overall experience at this resort left much to be desired. While the frontline staff were friendly and hardworking, they were clearly understaffed, making it difficult for them to be effective. Once the resort got busy, long lines formed at every bar, not just for drinks but even for clean glassware. The employees did their best, but they simply didn’t have the resources to keep up with demand. Unfortunately, the most disappointing part of my stay was dealing with the front desk and management. They were unaccommodating and unwilling to assist when issues arose. Simple requests were regularly denied, making what should have been a relaxing vacation unnecessarily frustrating. Instead of operating as a "resort of yes," this property felt like a "resort of no." For example, I was denied an ice bucket for the beach, which should be a basic amenity at an all-inclusive resort. When I arrived at a restaurant just ten minutes before closing, hoping to grab a plate of pastries, I was refused service because they had finished seating—despite 100 people still dining. Even getting empty wine glasses was a hassle; instead of providing them, staff insisted on serving full glasses of wine, forcing me to waste perfectly good wine just to get the glassware. A resort should prioritize guest experience by accommodating reasonable requests. While the frontline staff tried their best, poor management and a rigid service approach left a lasting negative impression.
Stayed 2 nights in Feb 2025

10/10 Excellent

Lesly

Stayed 4 nights in Feb 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
There was too much noise around the pools and conflicting with music on poolside bars
Stayed 8 nights in Feb 2025

10/10 Excellent

Grace, Clarksville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You wouldn’t find a good authentic Mexican food here but over than that everything was great. Staffs are so friendly, we love Predo our bartender !
Stayed 4 nights in Jan 2025

8/10 Good

Rajat

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nicely located. Rooms are good, lots of food and drink options. The beach is good too, only a bit rocks are there below the water.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wilfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thai place was phenomenal. From the beginning to the end. It was incredible. The rooms and service and first aid was anything short of amazing! 10 STAR for me!!!
Stayed 1 night in Feb 2025

8/10 Good

Dhirenkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

4/10 Poor

Patricia Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not the best for what we paid for the area outside my patio door. There was garbage by the one restaurant outside was all garbage in the racks. Those should be cleaned up, but everybody else was very attentive.
Stayed 10 nights in Feb 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful resort. Loved being right on the ocean and there were several pools to select from, depending on the mood.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Yanbin, Acton

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view rooms, drinks and food.
Stayed 6 nights in Feb 2025

10/10 Excellent

Evelyn Lechuga

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Place is gorgeous! Try the different beach sections, they are all very different. For the formal dinning experience the steak house and the medical were the best. Only con was that we didn’t have any room service clean our suite for the 4 nights we spent there.
Stayed 4 nights in Feb 2025

2/10 Terrible

Drake

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never write reviews but I have chosen to do so on this one. Do not stay here if you want to get what you pay for. They have a horrible front desk staff and are not helpful at all. My wife and I came here for a 6 night stay. The specific room we booked we were told is no longer available even though we paid for it in full. Instead they offered an alternative, we didn’t want the alternative but we had no other choice as they said they were fully booked. The room we received was not an upgrade. It was a room with two beds with a view of the children's water park. It was noisy and we couldn't ever get comfortable. Not to mention the room was also filthy. This was very disappointing for us as we hoped for a relaxing trip. On the third day I was walking and slipped down the stairs due to it being wet everywhere. There was no signs anywhere that said this and I sprained my ankle very bad. The hotel doctor could barely speak english and was not helpful at all. He said it could be fractured or sprained. He then suggested that we ice it and wrap it up. Given he is a doctor i expected him to have these supplies but he did not have anything and instead I walked out with nothing. It was a truly terrible experience and ruined my whole trip. This hotel is trouble and I do not recommend anybody spending their hard earned money to vacation here. Do not stay here if you want a bad experience like i did. I never write reviews ever but this place was so bad that I had to. Very poor from them.
Stayed 6 nights in Jan 2025