Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Sports facility
Premium bedding, free minibar, in-room safe, individually decorated
8 outdoor pools, cabanas (surcharge), pool umbrellas
Room, 1 King Bed, Nature View | Exterior
Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Riviera Maya Golf Club
    ‪3 min drive‬
  • Akumal Beach
    ‪7 min drive‬
  • Xel-Há Park
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 2 Queen Beds, Ocean View, Oceanfront

9.0 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Nature View

  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 1399 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Nature View

8.6 out of 10
Excellent
(44 reviews)
  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(72 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(24 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 861 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(4 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 1711 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(13 reviews)
  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room Luxury with Garden View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Room Premium with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room Standard with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Luxury with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Standard with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5-star Tulum property with coffee shop/cafe
Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Complimentary uncovered valet parking is available on site.

Hilton Tulum Riviera Maya All-Inclusive Resort is a smoke-free property.

A complimentary manager's reception is offered each day.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (31 inch wide door)
  • Handrails in hallways (24 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1003 out of 1832 reviews
Rating 8 - Good. 381 out of 1832 reviews
Rating 6 - Okay. 238 out of 1832 reviews
Rating 4 - Poor. 112 out of 1832 reviews
Rating 2 - Terrible. 98 out of 1832 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property. Much to do, many restaurants, pools, etc Easy transportation around the facilities Everything was great
Stayed 7 nights in Mar 2025

8/10 Good

Rudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was bland at best
Stayed 3 nights in Mar 2025

10/10 Excellent

Michelle

Stayed 4 nights in Jan 2025

10/10 Excellent

Talya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great trip, friendly staff, good food, overall great experience!
Stayed 4 nights in Mar 2025

10/10 Excellent

Megan Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, staff was friendly and the food was tasty. No complaints at all.
Stayed 10 nights in Mar 2025

10/10 Excellent

Regina

Stayed 4 nights in Mar 2025

10/10 Excellent

Sharita

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience!
Stayed 4 nights in Mar 2025

2/10 Terrible

FLORENCE

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoy my concierge person named Jessica. She was very sweet and accommodating very respectful but as far as the entire stay, I will never stay in the Hilton Tullum again. The the first night we get there the cable doesn’t work we couldn’t get any robes. They told us that it would be at extra cost. I mean, spending all that money for an all inclusive facility and not be able to have bathroom robes is ridiculous. The second night there was a bad smell coming out of the toilet we called front desk. They had advised it was really not much to do third night was fine. Fourth night room still had dishes that were on top of the table. A glass was broken. They never swept. They never cleaned. They did not change the sheets the last night they had to change us to a king size because the smell was unbearable coming out of the toilet bowl
Stayed 5 nights in Mar 2025

8/10 Good

Raphael

Traveled with group
Liked: Cleanliness, staff & service, amenities
did have a good time food was okay and the staff was friendly and willing to help but a couple of thing I did not like is my tv wasn’t working gessing the battery where dead the same with the fridge everything was warm nothing got cold the room was advertised as a having an little ocean view there was nun the plants covered everything
Stayed 4 nights in Mar 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It never felt crowded even though it was a large facility. Plenty of dining options and pools. Staff was great and always available.
Stayed 6 nights in Mar 2025

8/10 Good

Carmen

Stayed 2 nights in Mar 2025

8/10 Good

Hoopand

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Hilton Riviera Maya. The service was excellent—staff were friendly, attentive, and always eager to help. The rooms were clean, comfortable, and well-maintained, which made our stay really enjoyable. The pools were on the smaller side, so they could get a bit crowded at times, but they were still relaxing. The beach was beautiful and clean, perfect for lounging or a walk along the shore. As for the food, the restaurants were good, with a decent variety and quality, though not quite excellent. Overall, we had a wonderful experience and would definitely consider coming back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Manney

Liked: Cleanliness, property conditions & facilities
Outdoor light did not work nor did it get fixed.
Stayed 5 nights in Mar 2025

6/10 Okay

Andrena

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like how it did not have a island vibe no music played in or out resort. No smoke areas very upset about that. It was just a quiet environment like i could of went to the mall for the atmosphere this big resort had. The pigeons flying around everyone food at the pool.
Stayed 3 nights in Mar 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just very peaceful

10/10 Excellent

Monsurah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anna

Stayed 4 nights in Mar 2025

10/10 Excellent

Valjean Ward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttles don't come every 10 minutes so I missed my yoga class.
Stayed 2 nights in Mar 2025

10/10 Excellent

Leslie, Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hilton Tulum was largely fantastic, despite a chaotic arrival with a crowded lobby. Thankfully, a kind front desk agent turned things around. The concierge was helpful but not overly friendly. Our Casa 2 oceanfront suite was breathtaking, and Seaside and Maxal restaurants were exceptional, though the Asian restaurant's slow service was disappointing. The bars were adequate, but the lobby bar was small. Pool areas were clean, and the rocky beach necessitated water shoes. We enjoyed the free kayak and bike tours. The nightly entertainment was okay. A missing car rental key cover was a concern, and we were disappointed by the lack of parking lot cameras and valet responsibility. Overall, the stunning location, beautiful rooms, and excellent dining made for a memorable vacation, and we'd consider returning.
Stayed 3 nights in Mar 2025

4/10 Poor

Arely

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was very mid
Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

Stayed 4 nights in Mar 2025

10/10 Excellent

Sebastian

Liked: Amenities
Amazing
Stayed 4 nights in Mar 2025