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Chalan-Pago-Ordot Vacation Packages

We booked a Laguna Suite and really liked the room, spacious at 66 sqm, soft and comfortable bed, and a balcony with a partial ocean view in the morning and a relaxing city view at night. The king‑bed request was granted, and the staff who assisted us before arrival were very professional and polite in their emails. However, our early check‑in request wasn’t accommodated. We arrived at 10 AM, but the earliest possible check‑in offered was 12 PM unless we paid an additional fee. I understand policies, but it would have been nice if they extended a small courtesy, especially since we were celebrating our 1st wedding anniversary. That’s another thing, no one acknowledged our anniversary at all. Even a simple “Happy Anniversary” would have made a difference. We’ve experienced more attentiveness in restaurants around Guam, so we expected at least a small gesture from a resort in the hospitality industry. We also had repeated issues with our room key. Three times, after long days of shopping or sightseeing, we couldn’t access our room and my husband had to go down to the front desk to fix it. It was inconvenient and frustrating, though eventually resolved. On the positive side, we enjoyed the swimming pools and the overall view around the property. The resort has great potential, and with more attention to special occasions and guest convenience, the experience could be even better.

Older property, but clean with a helpful staff.