Sheraton Changsha Hotel

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Room options

View all photos for Club Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, individually decorated

Club Room, 2 Twin Beds

  • 388 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Club Room, 1 King Bed

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms

  • 2153 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom (Ambassador)

Premium bedding, minibar, in-room safe, individually decorated

Club Suite, 1 Bedroom (Ambassador)

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Club Suite, 1 Bedroom

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Twin Beds

  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Twin Beds

  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Intercontinental Changsha, an IHG Hotel

Pool
Spa
Kids pool
Parking included
4.7 out of 5, Exceptional, (111)
The price is $108
per night
$126 total
includes taxes & fees
Jan 8 - Jan 9
Intercontinental Changsha, an IHG Hotel

About this property

Sheraton Changsha Hotel

4.5-star hotel in Kaifu District
3 restaurants, an indoor pool, and a nightclub are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Sheraton Changsha Hotel offers 345 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and manicures and pedicures.
In addition to a children's pool and an indoor pool, Sheraton Changsha Hotel provides a sauna and a fitness center. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This luxury hotel also offers a nightclub, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Sheraton Changsha Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Feast - This buffet restaurant serves breakfast, lunch, and dinner.
Joy - This fine-dining restaurant serves lunch and dinner.
Zen Bar - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 117 per person
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Feast
  • Joy
  • Zen Bar

Things to do

  • Children's pool
  • Fitness classes
  • Gym
  • Indoor pool
  • Nightclub
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 31 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 317.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 117 per person
  • Airport shuttle fee: CNY 450 per vehicle (one way)
  • Rollaway bed fee: CNY 317.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and NETS QR
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:30 AM to 11:30 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Changsha Hotel
Changsha Sheraton
Changsha Sheraton Hotel
Hotel Changsha
Hotel Sheraton Changsha
Sheraton Changsha
Sheraton Changsha Hotel
Sheraton Hotel Changsha
Changsha Sheraton
Sheraton Changsha Hotel Hotel
Sheraton Changsha Hotel Changsha
Sheraton Changsha Hotel Hotel Changsha

Sheraton Changsha Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 90 reviews" "
Rating 8 - Good. 26 out of 90 reviews" "
Rating 6 - Okay. 11 out of 90 reviews" "
Rating 4 - Poor. 2 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Meng Cheng

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Lots noise from other rooms when I was staying at rm 3004.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

LEE THOUN

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The central heating is far too warm and felt suffocating and sweating. The temperature setting was around 26-30c which is not ideal and definitely not the right setting. Sheraton should have a standard data on suitability ambient temperature for public.
Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton in Changsha
Never get wrong to choose Sheraton in China because of good location, service excellent throughout all level, staff always warm and caring. Morning breakfast buffet is good with lots of varieties. I enjoyed my stay in Sheraton
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large and clean. Friendly stuff. Although it is quite a long distance to the metro station. 15 min walk. Overall, we had a nice stay.
Stayed 3 nights in Jun 2019

8/10 Good

Foivos

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and the place is clean, neat and tidy
Stayed 1 night in Apr 2019

8/10 Good

Bubu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean, bed is big n comfortable Location is good
Stayed 1 night in Jan 2019

6/10 Okay

Shung Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so hotel for business
It takes more than 15minutes to checkout even in the early morning, each of the guest takes the same long time, don't how the staff trained for doing checkout. Concierge is not friendly at all, especially asking restaurants or for an umbrella during raining day.
Stayed 3 nights in Jan 2019

10/10 Excellent

Cam T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Shen Shi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

8/10 Good

Iram

Liked: Staff & service, property conditions & facilities, room comfort
A good business hotel
A more smiling kitchen staff would be helpful.
Stayed 3 nights in Mar 2018

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
Hotel was clean and nice-excellent spa & good breakfast buffet
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
poor hotel facility with sheraton standard and inexperienced staff to deal with check out and bar stuff
Stayed 4 nights in Oct 2017

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Okay stay.
Although this is a Sheraton in the room was a bit small and the bathroom was offset but Comfort was still there.
Stayed 3 nights in Sep 2017

8/10 Good

Jun, Perth, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
central location
Location is good, but staff can be more friendly. Been to six different hotels on this trip, the staff at all other hotels are much more friendly with greetings and smiles on their faces, but staff at this hotel are disappointing: cold and avoid contacts with customers.
Stayed 3 nights in Jul 2017

6/10 Okay

Anna, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mismanaged hotel
I feel that this hotel has the potential to be something good, but it just seems very mismanaged. The staff were rude especially when it was their technical issues due to their EFTPOS not working. On top of that particular incident, there was general rudeness and a sense that I was more of a burden to them. The room is very spacious and the beds were very comfortable to sleep on. But the general rudeness left a sour taste in my mouth.

10/10 Excellent

Marshall, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but far from local restaurant and malls
Not much memorable experience. Just staying in the room and enjoy the hotel.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggest and best hotel in Changsha, China
This Sheraton is one of the best hotels in this very large Chinese city. The entire experience in the hotel is 1st class. I definitely enjoyed the stay. However, the food available at the hotel restaurant is overpriced. Coffee in the hotel cost about $8 per cup...and its not as good as the typical coffee shop chains in the US. For a Chinese city, this hotel is super great. It is quite a long taxi ride from the high-speed rail station.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Changsha retreat
All of the staff are exceptionally accommodating and want you to have the best experience possible. The rooms are very spacious and clean and the hotel's location is very walkable.

10/10 Excellent

Wenjia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Great service and very comfortable stay

8/10 Good

Taehyuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Power outlet for my notebook PC adaptor was not compatible. since mine has 3 pin plugs for 110V, but hotel's outlet has 2 holes only so physically. Changsha's power systems look like same, as I saw it at a vendor's meeting room too.

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business
Very nice hotel with a friendly staff and a great business center (scanner, fax, and English-speaking staff). I enjoyed my stay here and absolutely loved the massage I got from the REVIVE spa. My only complaint is that my non smoking room often smelled like smoke, but I think you'd be hard pressed to find a truly smoke free environment anywhere in China. The bed was comfy and the room was spacious and clean. The Zenbar was a good, yet pricey place for a meal. Hotel breakfast buffet was very tasty, but also rather expensive compared to dining options outside the hotel. If I had to return to Changsha I would definitely stay here again.

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for business travel
I spent 11 nights in Changsha for work. This was, by far, the best hotel in the area and was reasonably priced for a high end hotel. If you find that you need to visit Changsga, then choose this hotel. The business center was well appointed and was one of the few places where you could find someone who truly spoke enough English to understand your needs. I interacted with several excellent staff members and have nothing but good things to say about the hotel overall. The foot spa Revive is also worth mentioning, as it was my absolute favorite thing about Changsha. The relaxation room and massaged are equivalent to higher-end US spas for a fraction of the cost.