6/10 Okay
Georgina
Sep 17, 2024
Liked: Cleanliness, amenities, property conditions & facilities
This is a tough one to rate, as one hand some parts were fabulous and others not so good. I’ll start with the bad.
Our room was very dated and not in a great state we had an old style safe with a lock but had no key. We asked on our first day if we could upgrade by paying some more. They took my mob number and advised they may have something tomorrow. I got a message that evening asking me to come to reception to discuss moving room. I went the next day and spoke to someone else who advised no rooms come back tomorrow again. I thought strange as I have this message asking specifically to come to discuss moving rooms. They advised no what Tatiana meant was that I could see if there was a room (which there wasn’t) which makes zero sense at all and a complete waste of time. The second run in I had with the staff was that we were out there for a friends wedding. On the day I realised we didn’t have an ironing board. We asked at reception and they advised they don’t have one. After a lot of back and forth they managed to find one. Whilst I’m appreciative, I see it as a bit deceptive. The last con is the staff again, 3 times we asked our room to be cleaned & the staff would turn over the room sign around and it hadn’t been touched. Apart from that they were okay. Positives are that we had a lovely time in Crete, the beach being so close and by the pool was amazing. Easy to get the bus or taxi into Chania. Would we stay again, maybe if the dates rooms were updated & staff improved
Georgina
Stayed 7 nights in Aug 2024