8/10 Good
Zena
May 21, 2025
Liked: Cleanliness, property conditions & facilities
1. The hotel is beautiful and offers a relaxing environment with a high standard or decor throughout.
2. There is a good level of cleanliness with spacious rooms and large balconies.
3. There are plenty of comfortable poolside seating with snacks and drinks available until 6pm.
4. The staff are friendly and approachable.
Frustratingly there is a lack of communication and attention to detail which negatively impacted our stay and fell below my expectations of a hotel under the hilton umbrella.
Most of my issues about this hotel relate to restaurants. Due to the rural location it was improtant to have a variety of options on-site but the information on the website and inside the hotel is misleading.
1. The à la carte restaurant ELEONAS is open for part of this season as only (actual months it is open is not advertised anywhere)
2. Despite the hotel room providing a room service menu/ opening times there is no room service available - you will not be informed of this until you attempt to order.
3. During my stay the buffet restaurant KRETE went between à la carte and buffet without notice ‘because they had by buffet booking. This varied the cost of dinner for 2 people from €30 à la carte to €68 for buffet.
4. Buffet options were mostly cold and lack variety.
5. There are no telephone numbers listed for internal calls such as reception so needed to use my personal phone to call the website number for any assistance. The number for room service went to answering ma
Zena
Stayed 7 nights in May 2025