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Elia Fatma Boutique Hotel - Adults Only

4.0 star property

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Photo gallery for Elia Fatma Boutique Hotel - Adults Only

Reception
Property grounds
Egyptian cotton sheets, premium bedding, in-room safe
Interior
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
9, Skoufon Str., Old Harbour, Chania, Crete Island, 731 31
  • Old Venetian Harbor
    ‪1 min walk‬
  • Maritime Museum of Crete
    ‪3 min walk‬
  • Cathedral of the Presentation of the Virgin Mary
    ‪3 min walk‬
  • Chania (CHQ-Ioannis Daskalogiannis)
    ‪29 min drive‬

Room options

View all photos for Superior Room (Yildiz & Sibel)

Egyptian cotton sheets, premium bedding, in-room safe

Superior Room (Yildiz & Sibel)

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Aysel)

Egyptian cotton sheets, premium bedding, in-room safe

Classic Room (Aysel)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Guzel)

Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom (Guzel)

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Maisonette (Yasemin)

Egyptian cotton sheets, premium bedding, in-room safe

Maisonette (Yasemin)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Deniz)

Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Room (Deniz)

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Elia Fatma Boutique Hotel - Adults Only

4-star hotel in Chania Town
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Elia Fatma Boutique Hotel - Adults Only offers 6 accommodations with laptop-compatible safes and espresso makers. These individually decorated and furnished accommodations include desks. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Elia Fatma Boutique Hotel - Adults Only features a full-service spa. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco hotel also offers a library, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Elia Fatma Boutique Hotel - Adults Only is a smoke-free property.

A complimentary buffet breakfast is served each morning between 8:00 AM and 10:30 AM.
Onsite venue - Overlooking the garden, this café serves breakfast and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

No Boutique Certification - This property has not received an official certification as a Boutique Hotel under the Hellenic Chamber of Hotels' Boutique Hotel certification scheme.

Languages

English, German, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Library
  • Yoga classes

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 2 floors
  • Art Deco architecture
  • Built in 2011
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Zampeliou 32 street- Elia Zampeliou Hotel]
Guests must contact the property in advance for check-in instructions; your host will greet you
If you arrive at the property after hours, you'll need to check in at an alternate location: [Zampeliou 32 street- Elia Zampeliou Hotel]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 30 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Property Registration Number 1042K060A0201301

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Ontas Fatma Hanoum Boutique
Ontas Fatma Hanoum Boutique Hotel
Ontas Fatma Hanoum Boutique Hotel Khania
Ontas Fatma Hanoum Boutique Khania
Ontas Fatma Hanoum Boutique Hotel Chania
Ontas Fatma Hanoum Boutique Chania

Elia Fatma Boutique Hotel - Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 92 out of 116 reviews
Rating 8 - Good. 15 out of 116 reviews
Rating 6 - Okay. 4 out of 116 reviews
Rating 4 - Poor. 4 out of 116 reviews
Rating 2 - Terrible. 1 out of 116 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Achilles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location to enjoy the old city of Chania
Stayed 6 nights in Sep 2024

10/10 Excellent

Hareeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elia Fatma was perfect for me. A small, beautiful, well-looked after, adults only hotel, with delightful staff, Ideally located for me and my stay.
Stayed 5 nights in Aug 2024

2/10 Terrible

Terrance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged us for 2 rooms even though they were notified that we only needed 1. Gross incompetence not paying attention to e mails sent to them. Clearly stated to them only 1 room needed and to cancel any others. They refused. I will not trust them again. Spoiled our trip to Greece for our 50 anniversary.
Stayed 4 nights in Apr 2024

4/10 Poor

Ana-Maria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hey, wanted to give you a small feedback in regards to the cleaning stuff. I just wanted to use the 60 euro shampoo that I had with me in Crete which was left in the bathroom and just noticed they empty the bottle and added water. Really not professional at all. This plus the restaurant issues when they took my plate just because I was called at the reception, considering it was the first time when I came to have breakfast which was literally some watermelon and a coffee and also the rude talking when I went at 7am for a smoke and then two of them stood in front of me and being super impolite telling me I don t have accommodation there.
Stayed 5 nights in Jun 2024

10/10 Excellent

sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review.
Everything was great apart from the safe in my room which had to be fixed before it would work and there was no coffee machine in the room which I asked for and it was provided. The room was clean, quiet and comfortable. The shower was great as was the breakfast. All the staff were very helpful and kind.
Stayed 7 nights in Sep 2023

10/10 Excellent

Jose

Liked: Amenities, property conditions & facilities
We stayed here two nights, the hotel is centrally located to many restaurants and close to the Chania harbor. Loved it! The only complaint I have, is that the free bottle of wine had a terrible taste.
Stayed 2 nights in Aug 2023

4/10 Poor

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, horrible front desk services!
We arrived on a short trip to beautiful Chania. As we came in late at night, we were informed that the front desk is located nearby at Elia Zampeliou Hotel and it is open 24 hours daily. The hotel has a front desk as you could see in the picture but it is just for decoration. This firm has various hotels in the Old City nearby so I guess it is more economical to them having one reception desk. The hotel and the rooms are excellent in a great location, with 2 friendly ladies in charge of cleaning, and preparing great breakfast. On our last day, we approached the front desk to book a Taxi to the airport and keep our language while still touring the town, and when we got back to the reception to pick up the gear and get instructions on how to reach the driver (no cars can enter this part of the city so we need instruction how to reach the meeting point), to our great disappointment, the font desk was closed! we waited half an hour trying to call the numbers we had with no success. Eventually, we communicated with Wattsapp but didn't like the excesses of No Front Desk services, and as they gave us the entry code we took off our gear and went to find our way to the airport not to miss our flight. We will surely arrive again in Chania for a longer stay but never use this firm again! Only a hotel with Front Desk services not just collects the payment upon arrival but gives services when the customers are leaving.
Stayed 2 nights in Jun 2023

10/10 Excellent

Joyce

Traveled with partner
Liked: Staff & service
The staff were fantastic. Antoni and Despina were extremely helpful. We changed hotels after the first night because our A/C wasn’t working. The breakfast is top notch! Location was central to everything.
Stayed 3 nights in May 2023

10/10 Excellent

Hugh, Nr Hexham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to be on the old town , really helpful staff and loved room with balcony
Stayed 2 nights in May 2023

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast you can get. If possible, stay here.
Stayed 2 nights in Jul 2022

6/10 Okay

Eran

Room internal design was weird. Bathroom and bed too close and separated by thin glass wall. Lobi was in different building than the room. Stuff was friendly but too busy.
Stayed 3 nights in Jun 2022

10/10 Excellent

Dinesh

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Well located property good convenience to surrounding areas only downside they manage 7 properties from one office which is badly signed and cannot find so when we got to hotel doors locked to call a phone number took us an hour to locate before booking in
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
Great location! It’s definitely worth it to stay in the old town. There are great restaurants and the hotel staff gave amazing recommendations. Staff were very friendly and helpful! They helped us arrange for a taxi from the airport and then Elena met us where the taxi dropped us off and walked us to our hotel (cars are not allowed in old town). This boutique hotel has great attention to detail. You won’t regret staying here!
Stayed 2 nights in Sep 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most responsive staff
Great location in Old Town CHANIA. Extremely attentive and responsive staff.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in hours that are listed are not correct on this site. The day before check-in we were sent an email while traveling to tell us that check-in is as follows: "Please bear in mind that the reception is not open all day. The reception opening hours are from 08.00-15.00pm & from 18.00-22.00pm" So, of course, we arrived during the period during the mid-day that it was closed and had to wait on the street with our bags because we didn't have a chance to check email until we actually arrived on site. Once we were able to speak to an attended she was rude to my wife as she explained that the credit card charge didn't go through over two months prior to check in date and she was just now letting us know. She said that we need to pay her in cash. When we called the credit card company they told us that the charge did go through and that it was colllected by the hotel. We provided this information to the hotel attended and yet she wanted us to pay her in cash for the stay. So we decided to tell the credit card company that we wanted to dispute the charge since the hotel was telling that it wasn't paid and stayed in another hotel down the street. Several red flags about this hotel so be careful. WARNING
Stayed 3 nights in Jul 2019

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Location on the old port, but no direct access by taxi.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extremely charming hotel in the old town in an amazing location by the port. The rooms have every amenity imaginable and extremely clean. The breakfast is incredible and the staff are extremely professional, pleasant and helpful. I highly recommend this hotel and will definitely return.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and excellent staff; they make your experience perfect
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Great base to explore old town
Nice small hotel in great location near harbour. Good base for short stay in old town. Helpful staff. Superior room was nicely furnished with internal balcony. However lighting in room is dim and there is very little natural light. Bathroom tiles are lovely but bathroom is dimly lit and cleanliness of mastic and grouting around tiles could be improved. Breakfast could also be improved. Fresh orange juice was nice but otherwise breakfast was basic and food was cold. There are some lovely restaurants in the old town and in main town outside. Nice shops outside old town with interesting textiles and furnishings. Snow capped mountains very pretty.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint little hotel, great location, great staff
The staff manning the front desk were all extremely friendly and helpful, answering all of our questions as typical tourists (what can we do around here, what should we buy back etc).
Stayed 2 nights in Sep 2018

10/10 Excellent

Aris, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful hotel with amazing staff at the center of the Old City in Chania. Let's start with the negative though (that have nothing to do with the hotel): Google maps doesn't work well in the Old City, since for the better part of the day access to vehicles is restricted and Google does not account for these restrictions. Also, you will have to park outside the Old City so there will be some walking involved, typically under 5-7 mins; however Ontas staff is willing to help with luggage so give them a call before you get there. The room was clean, with beautiful design, and full amenities. There was a relatively small selection, compared to big hotels, of extremely high quality items for breakfast, including traditional Cretan food. Grade A for the breakfast. You walk out of the hotel entrance and you are in the heart of the Old City with a great selection of restaurants and other stores only a few steps away. Grade A+ for location. The staff was amazing, especially Mr Iordanis (Jordan). They answered all our questions, they provided solid recommendations for places to visit and eat, and they accommodated all our requests. Grade A++ for the staff. We will stay there again next time we visit Chania!!!
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well located
amazing place and stuff up to date room nice place healthy food
Stayed 1 night in Jun 2018