4/10 Poor
Melissa
Traveled with partner
Sep 24, 2024
Disliked: Staff & service, property conditions & facilities
When we checked into our room I noticed a chirping sound coming from the outlet right next to the bed (video can be sent). I went down to notify the front desk because I know it would have definitely prevented my wife and I from getting a good night sleep. They let me know they would send an “engineer” to look at it. When I checked back at the front desk they let me know that the engineer did not find anything and we should be ok. We went back up to the room where you could still very clearly hear the chirping and I took a video to take back down to the front desk. Upon hearing and seeing the video I was presented with 2 pairs of 3m ear plugs and told there was nothing they could do. I found this absolutely ridiculous and honestly insulting given the amount of money we were spending per night on the room and the fact this is a Marriott. After arguing with the front desk agent they eventually switched our rooms but not before making me go up to the room, fully pack all of our luggage and bring it downstairs to check into the new room. This was the most disappointing and frustrating experience I have ever had at a Marriott hotel.
Melissa
Stayed 2 nights in Sep 2024