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Charleston Tower Hotel

2.5 star property

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Photo gallery for Charleston Tower Hotel

Individually furnished, desk, laptop workspace, iron/ironing board
Basic Double Room, Multiple Beds | Individually furnished, desk, laptop workspace, iron/ironing board
Individually furnished, desk, laptop workspace, iron/ironing board
Combined shower/tub, eco-friendly toiletries, hair dryer, towels
Reception

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1000 Washington St E, Charleston, WV, 25301
  • Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Charleston Town Center
    ‪9 min walk‬
  • Charleston Coliseum & Convention Center
    ‪14 min walk‬
  • Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Basic Single Room, 1 King Bed, Roll-in Shower

Individually furnished, desk, laptop workspace, iron/ironing board

Basic Single Room, 1 King Bed, Roll-in Shower

  • Sleeps 3
  • 1 King Bed

View all photos for Single Room, 1 King Bed

Individually furnished, desk, laptop workspace, iron/ironing board

Single Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room, Multiple Beds

Basic Double Room, Multiple Beds | Individually furnished, desk, laptop workspace, iron/ironing board

Basic Double Room, Multiple Beds

  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

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Front of property - evening/night

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.3 out of 5, (944)
$95 nightly
The price is $95 total
includes taxes & fees
Quality Inn & Suites Charleston - Civic Center

About this property

Charleston Tower Hotel

Hotel in Downtown Charleston
Along with a fitness center, this smoke-free hotel has a seasonal outdoor pool and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a front-desk safe, and a banquet hall are onsite.
Charleston Tower Hotel offers 136 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Each accommodation is individually furnished. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Charleston Tower Hotel features a fitness center and a seasonal outdoor pool. Wireless Internet access is complimentary. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, a front-desk safe, and an elevator. Onsite self parking is complimentary.

Charleston Tower Hotel is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay (for stays between 31 December - 01 January)

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Rollaway bed fee: USD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to August
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Capitol Charleston
Charleston Capitol
Charleston Capitol Hotel
Best Western Charleston
Charleston Capitol Hotel
Charleston Tower Hotel Hotel
Ramada by Wyndham Charleston
Charleston Tower Hotel Charleston
Charleston Tower Hotel Hotel Charleston

Charleston Tower Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 224 out of 1002 reviews
Rating 8 - Good. 256 out of 1002 reviews
Rating 6 - Okay. 194 out of 1002 reviews
Rating 4 - Poor. 174 out of 1002 reviews
Rating 2 - Terrible. 154 out of 1002 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Mar 2025

10/10 Excellent

Annie

Stayed 1 night in Mar 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Stayed 1 night in Mar 2025

10/10 Excellent

TAMMY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Nichole

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I believe the property is still fixing up the hotel as it was formally Best Westrrn…still need to work on the elevator because it looked condemned…there was homeless people outside the hotel and they need to work on security on controlling how they let the homeless people come up to the door…felt a little unsafe…the room was nice and the customer arrive was good
Stayed 2 nights in Mar 2025

6/10 Okay

PATRICK

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Mark

Disliked: Staff & service, property conditions & facilities

Lower your expectations

Hotel was hard to find as Hotels.com lists it as the Charleston Tower, but the signage says Best Western. Went around in circles trying to find it. Hotel definitely shows its age and lack of building maintenance. Breakfast offered was one of the poorest we've encountered.
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon L

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is dated and being worked on. The staff is amazing, Ms. Lawade is one of those people that not only took care of a mix up in reservation but made sure everything was good with our stay. She deserves 5 stars! The room was quiet very clean and the bed was comfortable. Enjoy your stay here.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice quick overnight stay.

Stayed one overnight. Staff was very friendly and accommodating. Breakfast was fresh.
Stayed 1 night in Mar 2025

10/10 Excellent

Amelia

Stayed 1 night in Feb 2025

4/10 Poor

ronnie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Patti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Aubrey

Disliked: Property conditions & facilities
Construction work in lobby, odor in hallways, only 1 elevator working, and had to go next door for breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service
The staff were super polite and rooms were so clean
Stayed 1 night in Nov 2024

10/10 Excellent

CYNTHIA, APOPKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind, considerate and very helpful
Stayed 1 night in Nov 2024

10/10 Excellent

CYNTHIA, APOPKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were patient, kind and helpful
Stayed 1 night in Oct 2024

4/10 Poor

Jacqueline

Stayed 1 night in Sep 2024

2/10 Terrible

Heidi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do you like ants crawling all over you? Then you'll love this infested hotel. Ants were all over my stuff in not just one but two different rooms (after room two I was DONE.) which considering I brought food with me is an absolute deal breaker. Now not only do I have to throw out all that food, I also was told I can't get a refund because I had technically stayed tonight (no, I came back to find ants all over and packed up at 1am. I'm still finding them crawling out of my stuff even at my new hotel.) Honestly the whole place looked like the kind of place you go to lay low while running from the cops (but they were still charging $100/night?!) - sinks that didn't drain, sketchy parking lot and surrounding area, doors and furniture that were more patch than original. At least I didn't get trapped in the one working elevator - the one with half the buttons taped over.
Stayed 3 nights in Oct 2024

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was excellent except the parking lot which had dead trees, weeds in walkways and uncut grass. For very little money, you make a much better first impression.
Stayed 1 night in Sep 2024

10/10 Excellent

Chang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Teresa

Traveled with family
Liked: Staff & service
Outside area a little questionable especially at night but safe. Only 1 working elevator due to construction. Room nice and comfortable while traveling with 16 yr old. Breakfast bar good.
Stayed 1 night in Jul 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was not properly functioning and clean
Stayed 1 night in Aug 2024