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Embassy Suites by Hilton Charleston Airport Convention Ctr

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Charleston Airport Convention Ctr

Free daily buffet breakfast
Premium bedding, pillowtop beds, in-room safe, desk
Meeting facility
Interior detail
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Bar

Explore the area

Map
5055 International Blvd, North Charleston, SC, 29418-5963
  • Charleston Area Convention Center
    ‪6 min walk‬
  • North Charleston Coliseum and Performing Arts Center
    ‪10 min walk‬
  • Charleston Tanger Outlets
    ‪11 min walk‬
  • Charleston, SC (CHS-Charleston Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, 2 Queen Beds (Pure Wellness)

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds (Pure Wellness)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds

32-inch flat-screen TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Mobility Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (2 Room, Corner)

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds, Accessible, Bathtub (2 Room, Corner)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds with Sofa Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 2 Queen Beds with Sofa Bed, Accessible, Non Smoking

  • 530 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed, Hearing Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 1 King Bed, Hearing Accessible

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible, Bathtub (Corner)

32-inch flat-screen TV with cable channels, TV, pay movies

Premium Room, 2 Queen Beds, Accessible, Bathtub (Corner)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Hearing Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Queen Beds, Hearing Accessible

8.8 out of 10
Excellent
(13 reviews)
  • 530 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • 1194 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Corner

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds, Corner

  • Sleeps 6
  • 2 Queen Beds

View all photos for Hospitality Suite, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Hospitality Suite, 1 King Bed

  • 530 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 1 King Bed (Wellness, In-room air purification)

7.8 out of 10
Good
(7 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed, Accessible (Wellness, In-room air purification)

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Queen and One Sofa Bed Non-Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Suite Two Queen and One Sofa Bed Non-Smoking

8.4 out of 10
Very good
(38 reviews)
  • 530 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

32-inch flat-screen TV with cable channels, TV, pay movies

Standard Suite One King and One Sofa Bed Non-Smoking

8.0 out of 10
Very good
(45 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Queen Beds, Accessible (2 Room, Hearing)

32-inch flat-screen TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds, Accessible (2 Room, Hearing)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(18 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (2 Room)

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds, Accessible, Bathtub (2 Room)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Corner

32-inch flat-screen TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds, Corner

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

7.6 out of 10
Good
(4 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Premier Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 2 Queen Beds, Non Smoking, Corner

Premium bedding, pillowtop beds, in-room safe, desk

Premier Suite, 2 Queen Beds, Non Smoking, Corner

  • 624 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Premium Suite, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 530 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 2 Double Beds with Sofa Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Suite, 2 Double Beds with Sofa Bed, Non Smoking

  • 530 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Corner (Bathtub)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Corner (Bathtub)

  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Corner (Bathtub)

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 2 Queen Beds, Corner (Bathtub)

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Queen Beds, Mobility Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Embassy Suites by Hilton Charleston Airport Convention Ctr

North Charleston hotel walkable to North Charleston Coliseum and Performing Arts Center
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Weekday breakfast is free. Other amenities include a bar/lounge, WiFi in public areas, and coffee/tea in a common area.
Embassy Suites by Hilton Charleston Airport Convention Ctr offers 255 accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

This North Charleston hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Embassy Suites by Hilton Charleston Airport Convention Ctr features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is available for a surcharge.

Business-related amenities consist of a business center and limo/town car service. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. A roundtrip airport shuttle is complimentary to guests during limited hours. Parking is available onsite for a surcharge. A total renovation of this property was completed in April 2025.

Embassy Suites by Hilton Charleston Airport Convention Ctr is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
The Palmtree Grille - This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95)

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 9:00 PM
  • Limo/town car service
  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Palmtree Grille

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Banquet hall
  • Built in 2000
  • Renovated entire property - April 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 65 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 4.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Airport/North
Embassy Suites by Hilton Charleston Airport Convention Ctr Hotel
Embassy Suites Airport/North Hotel
Embassy Suites Airport/North Hotel Charleston
Embassy Suites North Charleston Airport/Hotel & Convention Hotel
Embassy Suites North Charleston Airport/Hotel & Convention

Embassy Suites by Hilton Charleston Airport Convention Ctr Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 460 out of 1011 reviews
Rating 8 - Good. 199 out of 1011 reviews
Rating 6 - Okay. 135 out of 1011 reviews
Rating 4 - Poor. 105 out of 1011 reviews
Rating 2 - Terrible. 112 out of 1011 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Kevin, lexington

Traveled with partner
Disliked: Amenities
The Embassy is a great property, but this past weekend March the 29 the guess service staff was just OK. Lucky enough I always stay at a Embassy Property. I was asked for ID and credit card. Told the room I will be staying in & literally that was it. No conversation, no explanation why all the construction going on in the hotel. No information given about the 5 to 7 complementary Evening, no information about the breakfast. The guest service personnel should at least be friendly or advise customers what to expect or look forward too. On scale from 1 to 10 with construction & the customer service at the front desk from (1pm on March 29th) I will give it a 4.

6/10 Okay

Janice

Disliked: Cleanliness, property conditions & facilities
Construction was taking place, so the environment was loud and messy in places. It’s ridiculous that we have to pay for parking in a hotel where I’m already paying to stay. I do like the convenience of the hotel, and the breakfast was very good.
Stayed 2 nights in Mar 2025

6/10 Okay

Norman

Will not stay again

Construction goin on at building and only one elevator running and at times the button to call elevator was blocked. Would not have booked if I knew construction going on. On top of that you had to pay an extra 10 dollars a day to park in their parking lot. I visit my daughter frequently here but will not be staying here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Colleen Marie, West Bloomfield

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great staff. Excellent shuttle driver who gave us good tips on local dining
Stayed 1 night in Mar 2025

10/10 Excellent

Victor, Conway

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is dated.
Stayed 2 nights in Mar 2025

4/10 Poor

Elisabeth, Edenton

Traveled with family
Disliked: Staff & service, property conditions & facilities
Nowhere on the hotel information did it state the hotel was under major construction. Bugs and hair in the bathroom and I never had hot water. I reported this and no one ever followed up. Parking was also a nightmare. After paying $10 a day there were several incidents where assigned parking for the hotel simply had no parking. Had no choice but to pay in the nearby lot. All of this is unacceptable for this level of hotel. The staff was also rude about every question asked.
Stayed 3 nights in Mar 2025

4/10 Poor

Tessa

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Very poor and gross. Do not stay here.

Absolutely disgusting. Bed had sheets with seeds, fruit, and nuts in it. Shower curtain had hair and pubie hair all over it and there was an opened bar of soap with pubie hair on it in the shower. Disgusting. Everywhere was closed due to remodeling the building. Breakfast was very subpar. Food was gross Information was not given out like it should be. Was very upset with visit as this was our first vacation getaway in two years. Very disappointed.
Stayed 3 nights in Mar 2025

6/10 Okay

Vanessa

Business traveler
Liked: Cleanliness, staff & service
Beautiful property and will definitely be amazing when cinstr
Stayed 1 night in Mar 2025

8/10 Good

Shannon, Myrtle Beach

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is extremely convenient to the convention center. They were under renovation so can’t fault them for the lack of dining available. Room set up is wonderful but it is very loud.
Stayed 2 nights in Feb 2025

4/10 Poor

William

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Again

Get Rid of pay for parking it adds up if you have two car family not happy with this process.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chelsey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

4/10 Poor

Jorge

Traveled with family
Liked: Staff & service, amenities
Stayed 2 nights in Mar 2025

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Bfast good, construction bad
Stayed 1 night in Mar 2025

6/10 Okay

Alia

Stayed 1 night in Mar 2025

10/10 Excellent

Kessha

Stayed 2 nights in Feb 2025

10/10 Excellent

Arnold

Stayed 1 night in Mar 2025

4/10 Poor

Brian

Business traveler
I was very surprised and disappointed that I was required to pay for parking my vehicle in the Hotel's open parking lot. Also, some of the cleaning staff were less than pleasant. The one good thing about the location is I was able to walk indoors to my meeting at the adjoining venue.
Stayed 2 nights in Mar 2025

10/10 Excellent

Salika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and close to everything
Stayed 1 night in Mar 2025

4/10 Poor

Alissa

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Loud construction with no advanced notice. No hot water. Took 10 min to check/in because front desk was on the phone. Phone in my room didn't work.
Stayed 3 nights in Mar 2025

2/10 Terrible

Denise

Traveled with family
Disliked: Property conditions & facilities, room comfort
Worst stay ever! We checked in about 9pm and went to take a shower and there was no hot water. We reported it to the front desk and they told us they were working on it. At 11:30pm we went back down for an update and the maintenance man who had been working on the issue went home at 11 because that's when he gets off. She said it would be the first thing he worked on in the morning. The next morning at 9:30 am we went down for an update. The lady at the desk, Tamara, was RUDE! She said a pipe burst and basically no one had hot water and it was working fine at her last shift on Thursday. She said they had to call in the chief engineer to fix the problem.I asked if they knew it was a burst pipe when we checked in, and she just kept saying it was fine on Thursday! She didn't care at all and I have NEVER had such terrible customer service at this hotel! Letting us know at check in, or having someone come in to fix it through the night would have been the right thing to do. I don't know if we will stay here again. In the past, any issues have been handled promptly and the customer service is usually outstanding. This stay was so disappointing.
Stayed 1 night in Mar 2025

6/10 Okay

Jacob

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Emily

Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A few issues … but overall a decent experience.

Everyone was friendly, but we had reserved a room with a king size bed - they were unable to accommodate this and we had to take a room with a queen sized bed .. not a huge deal, but we were surprised we weren’t able to get the room we reserved and paid for… The bed itself was very comfortable…. Also she was polite when she checked us in, but there was no apology - nor price adjustment for the room Change and smaller bed . We asked if there would be a price adjustment and they said they can’t do that bc we booked through hotels.com. In addition - I had to take a cold shower the second day - hot water wasn’t working … the toilet didn’t flush well - had to flush several times for it to work. The door also didn’t lock unless you physically pulled it - it was just not latching closed properly. The breakfast was good - although the first day’s line was so long I didn’t have time to wait … Thank you
Stayed 2 nights in Mar 2025