8/10 Good
Kimberly
Traveled with family
Apr 21, 2025
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful, clean hotel with a lot to offer and a big complimentary breakfast each morning. The cleaning staff and breakfast greeter were very nice and pleasant to us. Unfortunately we experienced unnecessary charges to my credit card and there were so many changes and credits made to my card that it made me uneasy. The front desk couldn’t tell me why all the charges and said it would resolve after check out and thankfully I THINK it did. It made my trip less enjoyable because of the random charges and credits being made during the stay and I probably will not choose to stay there again because of it. I understand when booking third party some places frown upon it. There is a parking deck which hotel guests park using the third floor and above. I didn’t realize that at the time of booking but that was my fault. It was easy to navigate, just a good bit of walking.
Overall the hotel is beautiful. I love Charleston and I plan to use Expedia again for travel.
Kimberly
Stayed 3 nights in Apr 2025