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Holiday Inn Express Hotel & Suites Cross Lanes by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Exterior
Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Indoor pool
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
410 New Goff Mountain Road, Cross Lanes, WV, 25313
  • Tri State Racetrack and Gaming Center
    ‪3 min drive‬
  • Mardi Gras Casino
    ‪4 min drive‬
  • Shawnee Sports Complex
    ‪5 min drive‬
  • Charleston, WV (CRW-Yeager)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | Room amenity

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower) | Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Room amenity

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

Room amenity

Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Room amenity

Suite, 2 Queen Beds

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub) | Room amenity

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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Indoor pool

Wyndham Garden Cross Lanes Charleston

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.7 out of 5, Good, (1006)
The price is $107
per night
$120 total
includes taxes & fees
Apr 27 - Apr 28
Wyndham Garden Cross Lanes Charleston

About this property

Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Cross Lanes hotel close to Tri State Racetrack and Gaming Center
This hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Holiday Inn Express Hotel & Suites Cross Lanes by IHG offers 89 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cross Lanes hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

Holiday Inn Express Hotel & Suites Cross Lanes by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception on select days. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and coffee/tea in a common area. Onsite self parking is complimentary.

Holiday Inn Express Hotel & Suites Cross Lanes by IHG has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Cross Lanes
Holiday Inn Express Hotel Cross Lanes
Holiday Inn Express Hotel Suites Cross Lanes
Inn Express Cross Lanes

Holiday Inn Express Hotel & Suites Cross Lanes by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1004 reviews
Rating 8 - Good. 242 out of 1004 reviews
Rating 6 - Okay. 60 out of 1004 reviews
Rating 4 - Poor. 23 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Friendly, Clean, Comfortable and Warm
Everything was good. The room we were in had a stain in the floor and the bed side shades were worn out, but everything seemed clean, beds were comfy, shower was clean and hot!
Stayed 1 night in Jan 2025

6/10 Okay

Julius

Traveled with family
Liked: Cleanliness, staff & service, room comfort
They gave us someone else room when we got there they already had their stuff on the bed and box hooked up the tv didn’t work
Stayed 1 night in Jan 2025

10/10 Excellent

Oscar

Stayed 1 night in Jan 2025

8/10 Good

Tanyle

Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2024

10/10 Excellent

Jerred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent breakfast. Comfortable beds.
Stayed 1 night in Dec 2024

10/10 Excellent

Jeff

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good breakfast for a hotel . FYI .Your not allowed to leave your dog unattended in your room.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool
Stayed 1 night in Dec 2024

10/10 Excellent

Santanu

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice olace
Stayed 1 night in Dec 2024

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Pleshette

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was awesome
Stayed 2 nights in Dec 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was super easy and the girl at the desk was super friendly. We were well pleased with the room and slept well! The breakfast was amazing and the staff was, again, very friendly. We will be using this hotel again for future visits to Cross Lanes!
Stayed 1 night in Dec 2024

10/10 Excellent

Adil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean Nice staff Nice breakfast 10/10
Stayed 1 night in Dec 2024

10/10 Excellent

Jerre

Liked: Cleanliness, staff & service, property conditions & facilities
The room was good and I especially liked the buttons to move the shades up and down. Very unique and wish more hotels had this. And the breakfast oprtions and food were also very good.
Stayed 1 night in Dec 2024

10/10 Excellent

amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 1 night in Dec 2024

6/10 Okay

Mrs. Silvia

Traveled with family
It was alright. Overall needa a remodel..stuff getting older. Ac noisy and filter dirty.
Stayed 4 nights in Nov 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the tile in the bathroom needs a professional cleaning
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed for 2 weeks for work. elevator constantly was having its own issues and sticky and dirty inside. Other than that, friendly staff and nice beds.
Stayed 11 nights in Nov 2024

10/10 Excellent

Mia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there was so nice! We slept well and beds were comfortable. Whole place was clean and the breakfast was great! Staff was more than amazing and accommodating.
Stayed 1 night in Nov 2024

10/10 Excellent

Praveen, johns creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very neat and a great spread of breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Jamie, Fort Mill

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy off/on from highway. Check in was smooth, multiple restaurant options nearby, comfortable room with no noise heard. Great breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Friendly & polite staff. L Enjoyed our stay on our way to North Carolina so much that we stayed again on our way home. Complementary water at the front desk. Daily breakfast menu posted at the front desk. Close to Fridays, Cracker Barrel and walking distance to Golden Corral. If we drive through this area we will stay again. Thank you!
Stayed 1 night in Nov 2024

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast and hotel very clean
Stayed 1 night in Nov 2024