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Holiday Inn Express Hotel & Suites Cross Lanes by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Exterior
Indoor pool
1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
410 New Goff Mountain Road, Cross Lanes, WV, 25313
  • Mardi Gras Casino
    ‪2 min drive‬
  • West Virginia State University
    ‪4 min drive‬
  • Shawnee Sports Complex
    ‪4 min drive‬
  • Charleston, WV (CRW-Yeager)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | Room amenity

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower) | Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Room amenity

Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

Room amenity

Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Room amenity

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(19 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(21 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub) | Room amenity

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(21 reviews)
  • Sleeps 2
  • 1 King Bed

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Front of property - evening/night

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  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.7 out of 5, Exceptional, (973)
$113 nightly
The price is $113 total
includes taxes & fees
Sleep Inn & Suites Cross Lanes - South Charleston

About this property

Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Cross Lanes hotel close to Mardi Gras Casino
This hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Holiday Inn Express Hotel & Suites Cross Lanes by IHG offers 89 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cross Lanes hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

Holiday Inn Express Hotel & Suites Cross Lanes by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception on select days. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and coffee/tea in a common area. Onsite self parking is complimentary.

Holiday Inn Express Hotel & Suites Cross Lanes by IHG has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Cross Lanes
Holiday Inn Express Hotel Cross Lanes
Holiday Inn Express Hotel Suites Cross Lanes
Inn Express Cross Lanes

Holiday Inn Express Hotel & Suites Cross Lanes by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 651 out of 1002 reviews
Rating 8 - Good. 243 out of 1002 reviews
Rating 6 - Okay. 58 out of 1002 reviews
Rating 4 - Poor. 23 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kirsie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay overall

This was a good place to stay with my family . Complimentary breakfast, heated indoor pool , and friendly service . The only hiccup I would say would be to check in on time if not your room can be mixed up and rebooked with someone else . The issue was corrected accordingly but it still made me uncertain with rebooking. Outside of this minor incident , I enjoyed my stay !
Stayed 3 nights in Mar 2025

6/10 Okay

Jessica

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
We found a hair in one of the folded up/“clean” towels in the bathroom. When I told the girl at the desk she promptly brought us new towels. But it made me wonder if sheets/towels were being reused from the people who stayed in the room prior to us.
Stayed 1 night in Mar 2025

8/10 Good

Charise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff clean rooms gokd breakfast too!
Stayed 2 nights in Mar 2025

10/10 Excellent

Donald

Stayed 1 night in Mar 2025

10/10 Excellent

Khalifah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

aaron

Stayed 4 nights in Feb 2025

10/10 Excellent

Brenna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be coming to stay there again!
Stayed 1 night in Mar 2025

10/10 Excellent

DMF

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, great breakfast. Very friendly staff, complimentary water.
Stayed 1 night in Mar 2025

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in receptionist was outstanding! Very professional and helpful. She deserves a raise!
Stayed 1 night in Mar 2025

10/10 Excellent

William

Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Kari

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Okay, but I wouldn’t stay here again

The lady at the front desk when we arrived was amazing. Our child had thrown up in his car seat right before arriving and she grabbed us some trash bags without us even asking (and gave us more later for the dirty clothes without us even having to ask!) - she was so helpful! But… when we got to the room there was a gap SO wide in our door from the latch to the floor that my iPhone fit through it. So large our child’s hand could fit through it. You could see right out the door like it wasn’t shut (but it was). Again, the lady was so helpful and immediately moved us to a new room. The new room door also had a gap but was smaller and only toward the bottom. We noticed that most of the doors on our floor had large gaps. The breakfast had lots of options and the lady working that was so friendly and doing a great job keeping things stocked, etc. Overall the staff was great, but that’s the only thing about the hotel that we liked. Doors and beds were creaky, our window shade was broken so we couldn’t open or close it. The elevators were dirty. Other than the staff, I really can’t figure out how this hotel has such a high rating.
The photo doesn’t do justice how large this gap really was….
Stayed 1 night in Mar 2025

10/10 Excellent

Sherry

Stayed 1 night in Mar 2025

10/10 Excellent

Daniel, Quinwood

Stayed 2 nights in Feb 2025

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Anna

Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Amenities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

sallie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family visit

Traveled to area visit my daughters family. Everything was very clean. The beds were comfortable. Staff was very nice and helpful. Enjoyed the pool area. Hotel is close to lots of shopping, casino and restaurant options. The breakfast buffet was incredible with fresh options. Will stay here again in the future. Free parking. Very good price compared to other hotels in the area. You won't regret staying here.
Stayed 1 night in Feb 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wrong room frustrated

I was very upset we checked in and I paid for king handicap accessible suite they didn’t have and tried to put us on a 2 beds room and that’s not Greta for a couples night away my booking with hotels.com clearly showed what I booked she said they don’t even have those rooms anymore so you guys messed up
Stayed 1 night in Feb 2025

8/10 Good

DIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Clean and Quiet

Nice clean and quiet. Low water pressure on shower. Raisedsink bowl hard to navigate. Great coffee and breakfast variety.
Stayed 1 night in Feb 2025

10/10 Excellent

jepordy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Loved

The front desk lady was the sweetest and so helpful and understanding.
Stayed 1 night in Feb 2025

10/10 Excellent

Juli

Stayed 2 nights in Jan 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2024