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Quality Inn & Suites Charleston - Civic Center

2.5 star property

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Photo gallery for Quality Inn & Suites Charleston - Civic Center

Reception
A hotel with a prominent sign indicating it is a Quality Suburban hotel.
Free daily buffet breakfast
Reception
A hotel room with two beds, a nightstand with a lamp, and a window with curtains.

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Air conditioning
  • Gym
  • Business services
  • Housekeeping
The current price is $101
includes taxes & fees
Jul 12 - Jul 13

Explore the area

View in a map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a chair, and a view of the outside.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Two double beds with headboards, a nightstand with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Quality Inn & Suites Charleston - Civic Center

Hotel in Downtown Charleston
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a TV in a common area and a banquet hall.
Quality Inn & Suites Charleston - Civic Center offers 140 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided.

Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary. This Charleston hotel also offers a fitness center, coffee/tea in a common area, and a television in a common area. Onsite uncovered self parking is complimentary.

Quality Inn & Suites Charleston - Civic Center is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 266 out of 1003 reviews
Rating 8 - Good. 252 out of 1003 reviews
Rating 6 - Okay. 186 out of 1003 reviews
Rating 4 - Poor. 151 out of 1003 reviews
Rating 2 - Terrible. 148 out of 1003 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jenna

Liked: Cleanliness, property conditions & facilities
Clean rooms, friendly staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

Baylee

Liked: Staff & service, property conditions & facilities
Fine enough room nothing special but nothing to turn you away
Stayed 4 nights in Mar 2026
Verified

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and polite
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was adequate but they needed a second person replenishing the food, there was a football tournament in town so there were tons of kids on Saturday morning all trying to eat breakfast.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, amenities
It was a nice cozy stay will be staying again
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities
Room was clean & nice for the price point.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Kyle

Disliked: Staff & service, amenities, property conditions & facilities
Horrible place
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Shanna

Liked: Cleanliness, amenities, property conditions & facilities
everything was clean and welcoming
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities
The staff is friendly and helpful. Doing business with them is a pleasure. Yes....I recommend this hotel. The price is on the lower side, and quite fair.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

CLARK

Liked: Staff & service
Disliked: Cleanliness
There was a tissue between the sheets when we pulled back the covers to go to bed. There actually homeless people on the street next to the hotel 😞 Seemed to be in a sketchy area
Stayed 1 night in Mar 2026
Verified

8/10 Good

Patricia

Liked: Cleanliness
Disliked: Staff & service, amenities
The hot foods were fresh however, they did not offer any fresh fruit.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Barb

Clean Comfortable bed
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and pleasant.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

william

Disliked: Property conditions & facilities
the facility and rooms needs upgrading
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Kate

Check-in was efficient. Room was ok. Breakfast needed some improvements. Sketchy area.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and excellent customer service.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay during travels
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good room great price ans convenient
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Norris

Everything was good for an overnight visit.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

terry

Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast was non existent. No food, no coffee, no help! The room was never cleaned or towels replaced. Probably be closed like the hotel beside it unless management makes changes!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Edmund

Liked: Cleanliness, staff & service, amenities
It was good and comfortable
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel. Excellent job. We will be back
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

akin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quaint place
Stayed 2 nights in Aug 2025