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Quality Inn & Suites Charleston - Civic Center

2.5 star property

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Photo gallery for Quality Inn & Suites Charleston - Civic Center

Reception
Free daily buffet breakfast
Outdoor pool
Iron/ironing board, Internet, bed sheets
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Iron/ironing board, Internet, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Iron/ironing board, Internet, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Quality Inn & Suites Charleston - Civic Center

Hotel in Downtown Charleston
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a TV in a common area and a banquet hall.
Quality Inn & Suites Charleston - Civic Center offers 140 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided.

Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary. This Charleston hotel also offers a fitness center, coffee/tea in a common area, and a television in a common area. Onsite uncovered self parking is complimentary.

Quality Inn & Suites Charleston - Civic Center is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 262 out of 1004 reviews
Rating 8 - Good. 266 out of 1004 reviews
Rating 6 - Okay. 182 out of 1004 reviews
Rating 4 - Poor. 147 out of 1004 reviews
Rating 2 - Terrible. 147 out of 1004 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Linto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff behavior needs to be improve
Stayed 1 night in Dec 2025

10/10 Excellent

Jeff

Stayed 1 night in Dec 2025

8/10 Good

Barb

Clean Comfortable bed
Stayed 1 night in Dec 2025

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2025

6/10 Okay

Sarah

Traveled with family
Disliked: Cleanliness
Was just ok. Hair in shower, toilet wasn’t clean. Bed was comfortable and sheets clean.
Stayed 1 night in Dec 2025

6/10 Okay

Kristina

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast did not have many choices though my daughter loved making a waffle. I felt that a hotel would have a first aid kit somewhere, but they had no band-aids anywhere for a cut on my daughter’s ankle.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeff

Stayed 1 night in Nov 2025

6/10 Okay

Megan

Staff were very friendly. The coffee pot in the room, however, was broken and clearly had been for some time.
Stayed 1 night in Nov 2025

8/10 Good

Courtney

Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

6/10 Okay

Maria

Business traveler
Disliked: Amenities, property conditions & facilities
I the beds where very uncomfortable and also the pillows, too many homeless around property hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 2 nights in Nov 2025

10/10 Excellent

Melvin

Stayed 1 night in Nov 2025

8/10 Good

Edmund

Liked: Cleanliness, staff & service, amenities
It was good and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Sonja

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel. Excellent job. We will be back
Stayed 1 night in Nov 2025

8/10 Good

Mitch

Liked: Cleanliness, staff & service, amenities
Everything was good except the fire alarm close by and beeping all night
Stayed 1 night in Nov 2025

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was clean & nice for the price point.
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

10/10 Excellent

Kshitiz

Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Stayed 2 nights in Nov 2025

6/10 Okay

Elena

Traveled with family
Disliked: Cleanliness
Room needs some updates. Floor lamp shade was very dirty with stains. Bathroom rusted.
Stayed 1 night in Nov 2025

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Room was clean and spacious. Water did not work properly in tub. Only hot water was available to shower. 1st world problem bust still should have been able to regulate the water temp.
Stayed 1 night in Nov 2025

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. The staff was friendly. Our room was clean and comfortable. The free breakfast was not maintained. By 8am, the waffle mix was empty. When we asked for more to be brought out, the staff person came and took it completely down with no explanation.
Stayed 1 night in Nov 2025

2/10 Terrible

Shelby

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The front desk man was the absolute rudest person I’ve ever encountered in a customer service role. We asked if we could get two of them conjoined (which I also asked for when I made the reservation) and he said they don’t do that here, then totally ignored us when we asked if the rooms could be close to each other. When we asked him why he ignored us, he became verbally combative and continued to fight with us about our rooms. It was absolutely unacceptable for a customer service role. I would not ever consider staying here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025